#1:Ring Stick Up Cam Battery HD security camera with custom privacy controls, Simple setup, Works with Alexa - Black
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5.0 out of 5 stars Zero Integration with Ring Alarm
Reviewed in the United States on October 24, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I have a much better security camera system for my home's exterior but thought I might try one of these cams indoors since I have the Ring alarm system and a Ring Doorbell already. I made the silly mistake, I guess, of assuming there would be some kind of integration with other Ring products - there isn't. None. Not a single thing.
It seems like common sense to me that they'd integrate in a couple of ways. I assumed that I'd be able to tell these cameras to only sense motion if the alarm was armed. Nope.
I figured I could at least set it to detect motion when I wasn't in the house. Nope. There isn't even any kind of proximity setting for it to even know if you're home or not. They are not location aware in any way. The Ring alarm system isn't either, so I suppose I should have known better already.
I also assumed that if my Ring alarm went off the cameras would automatically come on and start recording. Nope!
The only motion option at all is to not alert you to motion during specific hours. Note, this doesn't stop motion detection during these hours, it only stops the alerts.
Motion detection/recording is only an on or off thing... absolutely no options whatsoever.
Annoyed by the lack of integration I still mounted the camera in my great room. I figured I try it for a few days and see how long the battery would actually last with motion recording on. This is a high traffic area so I wasn't holding my breath... and sure enough, after not even 1 full day the battery is down to 80%. This is with all the 'battery saving options' on. This was only a test as I don't actually want recording of any kind going on in my house while I'm home unless the alarm is armed or going off.
With absolutely no options, no integration with Ring alarm and no settings to limit it's recording this thing is really only good for one thing; on demand video with no automatic recording. So, the thing is turned off now, doing nothing. I can still activate it from my phone to occasionally check my house isn't burning down.
Hopefully someday Ring will update the software and provide some common sense integration with it's other devices.
This is all a shame as the build of the camera is quite good considering the low price as is the video quality. The audio isn't great but it never is on cameras of any kind.
***UPDATE***
Ring support reached out to me directly almost immediately after I posted my review (Good on them) and told me how to link the Alarm, somewhat, to the camera. You have to go into your Base Station settings, then linked devices, then you can set the cameras to record when the alarm goes off - but only then. Make sure you have the updated app that just came out to do this. I didn't. Again, the setting is in your base station, not in the cameras.
This solved probably the biggest issue I had with the camera. The rest of my review is still accurate though per Ring support. Hopefully they'll add the other much needed features in the near future.
***ANOTHER UPDATE***
From Ring Support: "The Modes feature will be released in November and will allow you to have the option to record motion only if the Ring Alarm System is set to Away Mode". This will be a great update and should have been available on launch. I wonder if they are only just now thinking of it from all the negative feedback and reviews, but glad it's 'coming soon' either way.
***ONE MORE UPDATE***
Ring provided me early access to the 'Modes Feature' and I've been using it for the past few days. It resolves all the issues I had with the alarm integration. With modes you can set your cameras to only record when your alarm is set. They can all be set independently and act differently depending on if you have your alarm set to off, home, or away. For instance, you can set your exterior cameras to record when your alarm is set to home mode, but have your interior cameras are turned off. You can set your interior cameras to only record while in away mode, etc. etc. Or any combination. The cameras can now be set the same way motion and door sensors can. This is a great improvement. They haven't told me exactly when this feature will be made public but have said it will be released 'by the end of the year'.
I've increased the rating from 3 stars to 5. This software update really has resolved every issue I had with the cameras. I've now ordered and installed an additional 6 for my home.
***LAST UPDATE***
Having the modes features and my cameras set to only pop on and record during an alarm event (which is rare) and be off at all other times, I've had 2 months to evaluate battery life, almost exactly 60 days now. All my cameras were down to below 10% battery level when I checked them last night. Given the rate of battery drain I had expected them to last 3 months - though 2+ still isn't bad. I have two external cameras on my entry gates outside with the solar panel add-on, they stay fully charged at all times even though it's pretty much been non-stop dark and cloudy days here since installation. They are set to record all motion and since they point at a street they record events dozens of times per day... so if you're thinking of getting the solar panels for outdoor use, I highly recommend them.
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GuitarRebel
5.0 out of 5 stars Read this if you're having connection or audio/video/notification difficulties ***UPDATED at end***
Reviewed in the United States on October 29, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Before I start my revised review, let me state that there's been a lot of news lately about people hacking into Ring cameras, but this only happens when someone installs a new camera and doesn't update the default username and password (or has an extremely weak password which is easy for a hacker to guess). This is like leaving your front door open while on vacation. Your camera is sending and receiving signals over a wireless network. Anyone within range of the signal can potentially be a threat if you don't have good encryption (username and good password) set up on your camera. There's no logical reason for a Ring owner to not do this. Ring even stresses changing the default settings during the initial setup process. Bottom line, don't blame the car manufacturer if you leave the keys in your car and it gets stolen.
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Recently, I wrote a rather scathing 1 star review about the problems I was having with my new Ring Stick Up Wireless Battery Cam. I'm no stranger to wireless cams, having 10 hooked up and running seamlessly on another network as I write this, but I was totally frustrated with the connection reliability, not only with my two upper end cellphones, but also on my Galaxy Tab and Amazon Show. More times than not, the software wouldn't connect with the camera but when it did, the video was choppy. Notifications were also hit and miss. I have a great wireless mesh router system throughout the house, so after doing all the troubleshooting I could think of, I assumed it was due to faulty hardware or software. I gave up and started the return process through Amazon. It was a new product after all and new products sometimes are really buggy. Plus, I read other negative reviews which seemed to justify my thoughts and actions.
Then I got an email from a gentleman from Ring saying he read my review and asked if I'd be willing to let him help troubleshoot my issues with me. Although I had already started the return process, I was willing. It was refreshing to know Ring Customer Service was genuinely interested in troubleshooting possible defects in their newest product.
Together, we isolated the issue within about 20 minutes. It turned out it wasn't the camera or software after all.
Anyone having connection issues should do what he advised me to do. Open up the Ring app and click on the 3 little dots to the upper right of the camera screenshot, then select settings. From there go to Device Health and check the signal strength. Although I had a good mesh hub (inside) within 10 feet of my camera (mounted outside), my signal strength was RSSI -64. He stated that the signal was so weak it was on the cusp of what is needed for the camera to even minimally operate. This prompted me to reboot my wireless mesh system and reset/reconnect the camera. When it came back online, my signal strength went to -39, a vast improvement.
A quick check of all of my devices showed the camera and software working flawlessly. Hat's off to Ring.
Anyone who may be having connection or audio/video/notification difficulties, check your signal strength to the camera via the Ring software, even if your router is close by. You just might be surprised.
***UPDATE***
Camera (and software) is still working flawlessly on all devices.
Ring has now updated their Windows 10 desktop app (which previously didn't work with the new wireless battery cams) and it works flawlessly as well.
Observations.
Notifications on my phone, Tab and Amazon devices (Show, Echo, Dot) are almost instantaneous. Alexa says "Someone is at your front door." Very cool.
I bought an extra battery, but it looks like it'll be at least a few months before I need to swap it out, even with the intensive testing I've done on the Stick Up Cam. Battery life seems excellent.
I have one zone blocked out and that seems to work fine as well. I also have it mounted a couple of feet above and to the left of my front door, tilting downward at an angle. Even though residential traffic is visible in the field of view, I've not gotten one trigger due to street activity. The motion sensor is triggered by anything coming into the bottom half of it's field of view. From the time someone triggers the motion sensor until the time I'm aware of it is 1-2 seconds. That's about as close to real time as you can get. It's not given me a false alarm even once.
Telling my Amazon Show to "(Alexa), show front door cam" takes about 5 seconds to complete.
I can also watch triggered video clips and get a live feed while away from home without any extra setup to my network. It's totally automatic.
Because of the customer service I received from Ring and the fact the product is much better than I originally thought, I will be expanding my Ring family soon.
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Harveyvicky2006
5.0 out of 5 stars Five Star
Reviewed in the United States on October 24, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Had the camera up and running in less than ten minutes. Excellent quality picture. Hooking up to the solar panel when installing, this way battery is always charged. Received mounting hardware, camera has been installed.
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Ken and Sheri
5.0 out of 5 stars Works okay so far but the Windows apps doesn't work at all
Reviewed in the United States on October 25, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Installed 2 of these outside my house in about 20 minutes. Mounted one above my garage and the other near my front door. The video quality is pretty good. Not facial recognition software good but good enough for a good description of people if needed. I used the mounts that came will the camera and scanned the QR code for setup. Not sure why people couldn't set up zones. It is part of the setup unless you skip over the steps. I do agree with most reviews that the notifications are spotty. Took my trash out and the one by the garage only recorded me going to the side of the house and the one by the front door only recorded me coming back. A neighbor walked by this morning and it started recording after they walked by and were down the street. Pic attached. Went outside again and the both cameras picked me up as I would have expected. I will adjust the camera and reset the zones to see if that helps. They are my first Ring cameras so there may be fine tuning on my part that is needed. Will update this as the days go by.
Windows 10 app logs me in but says I don't have any cameras set up. Tried on a PC and 2 laptops. Please fix!!
Phone apps are pretty good so far. (Samsung note 9)
Updating to 5 Stars.....After adjusting my zones and motion settings I was able to get the results I needed. At one point the wind blew leaves across my driveway and my sensor went off. After fine tuning I see no issues with the camera and its performance. It is by far better than other cameras I have purchase over the years and after comparing subscriptions from other companies $10 a month or $100 is a deal.
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DST 135
5.0 out of 5 stars Bad Reviews = People not Reading Instructions
Reviewed in the United States on March 1, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Don’t let any negative reviews influence your decision to buy these cameras. The negative reviews are from people who have not read the instructions or just have no idea how a security camera works. I monitor 16 security cameras where I work so I have a lot of experience with them. I bought the Ring Stick up camera and the solar charger for it as well. They both work great. I bought two more a week later. Now a month later I have no issues with battery power loss of any kind. Just set your zones to cover what you want. Don’t put motion sensor on full or you will catch bugs and falling leaves. I set my sensitivity in the middle. The image quality day and night is pretty good. You can also look at your cameras from a computer as well as your phone. You don’t need an Alexa to use these. The microphone works well too. Overall I would highly recommend these if you just read and understand the instructions and how they work which is very simple and easy.
MD in SC 1-1-21
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Denise Stein
5.0 out of 5 stars Within 5 minutes of installation, it caught this!
Reviewed in the United States on December 9, 2020
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
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This product is so easy to set up and to install. I love it! Within the first 5 minutes that it was online, it captured a beautiful 8 point buck eating the bushes in my driveway!
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DL
VINE VOICE
5.0 out of 5 stars Entertaining security
Reviewed in the United States on February 4, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I have been wanting a security system for a long time, but the systems that were available were difficult to set up, unreliable, and expensive. I acquired my first Ring camera by winning it in a drawing. I was hooked right away! I ended up buying a few more.
Setup was super easy. Installation was the most difficult part. There are many features to customize to your needs.
So far, it is mostly the neighborhood cats that trigger the cameras. I knew there were some cats in the area, but I was surprised to learn how much time they spend on my property. One time a cat triggered a camera, then slinked off camera. Another cat followed it. I was calmly watching this peaceful appearing video, when vicious snarling and hissing suddenly came from nowhere, almost causing me to have a heart attack.
It's possible to set the camera to only pick up human activity, but I am leaving it set to pick up all activity. I enjoy most of the cat activity, and even caught some birds. When winter is over, I'm looking forward to seeing how often bears and deer visit my property.
These cameras are supposed to work inside while pointing outside. However, I could not get them to work. I had to install the cameras outside in order to detect motion.
Before you buy this, there are a couple of things you need to know. First, you need to make sure your internet coverage will work (something I had a problem with in the past). Also, keep in mind that you will need to pay for a subscription service in order to have access to saved videos. Without that, this will only work to have a live view of the area.
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Lou
5.0 out of 5 stars Peace of mind security
Reviewed in the United States on February 24, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
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Installed over garage with recent break ins in area. Battery usuage in awesome, I have unit set up to notify from 10pm to 5am but is also still recording motion as its detected. I have front windows of my cars tinted, at night the night vision can still see into my cars and all across my driveway and property. You can also zoom in and out and side to side on live view. Been installed for over month and still have over 85% battery life remaining, very good since I have my settings set for any detection in area. Also you can speak through camera to anyone outside in that area just like the ring doorbell. Turn volume up for video to hear car pulling into garage.
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chris
5.0 out of 5 stars Dont go by the negative reviews. Great product.
Reviewed in the United States on September 26, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I dont really leave reviews on products but I sure do a lot of research on products I plan to buy. I rely a lot on reviews.
Im here today because despite some negative most recent reviews , I still bought this camera.
A lot of complaints about the battery. The battery comes not fully charged, I left it charging overnight. Next day it was fully charged and from the time I had it on to finally having it installed it was only drained by 1%. I dont have many notifications because where I live there isnt much activity going on but from 12pm this afternoon installed to midnight right now, still at 99%.
I tested out the sensitivity on the motion control and its great. I have a ring doorbell and its very similar. I would say this is a lot better because it has two modes , indoors and outdoors. I have it set for outdoors and the video quality is great. Great sound. Great notifications and sensitivity on the device.
Anyone who complains about the device or has issues with the device, im not so sure if they know exactly how to operate one or their expectations are way too high. I went with the battery instead of solar panel. My ring doorbell lasts about 3-4 weeks on a single charge. I dont expect the same from this outdoor camera but I know I wont be let down.
Great security camera and all honesty, great product.
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AlohaDesert
5.0 out of 5 stars Easy set-up
Reviewed in the United States on September 11, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
Setup: I have found Ring devices to be very easy to set-up, this camera was no exception. Just charge up the battery and follow the typical Ring install steps. Then if you want, you can go to its device settings to make custom changes. The defaults will be all you need most of the time.
Durability: It has been mounted outside in 105 F weather and endured a couple of rain showers for about a month. So far it has been very reliable.
Functional: I have it mounted about 75 yards from the house pointed at the front driveway entry. It detects all cars entering the property, it is far from the street so false detections are not an issue. I have it setup to ring the Ring chimes and send a notice to our phones so we are aware of all property entries. The motioned triggered video starts a second or two before the trigger so that a moving object is captured in the video review. I also purchased the solar panel to keep its rechargeable battery full. The panel took two weeks to arrive, but the cameras battery never fell below 80%. Now with the panel inlace its always fully charged. The Ring app gives you feedback on the battery condition and WiFi signal strength.
Issues: I have it mounted low on a wooden post. Its mounting mechanism and plastic construction would make it easy to break off the post and steal, fortunately its small size and black color makes it unnoticeable against the wooden mounting post. I plan on purchasing more Ring cameras to place around my property to complement other non-ring cameras already inlace.
5.0 out of 5 stars Perfect camera for using inside or out.
Reviewed in the United States on August 2, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
We already use a ring front door camera. It’s worked so well and it’s easier just to stick to the same brand for home security. We wanted a camera that could be used inside or out since on limited budget. This does the job.
If my kids are outside in our backyard I just place it on a chair or picnic table. It easily covers the width of our yard which isn’t that small. It comes in handy for “crowd control.” What I mean is when their friends from the neighborhood come over to play I just friendly remind all the kids that the camera eye sees all. I haven’t had to use any recordings to resolve any issues and hope to never have too.
The camera is used mostly indoors and I put it In the a certain spot that sees mostly our living room and kitchen. That way I can check in on our dogs when not home. They can hear me talking to them and one of them usually will walk up to it. By now they’re used to it.
For the price and to get a working idea on where I might stick outside or inside cameras this camera is great. No need to screw anything. I usually just use some tape just to try out camera positions. Basically dry runs till I bite the bullet and buy more.
If undecided about what to do this option is perfect. Especially for being on limited budget. The duality use is great. Drawback is yes the remembering to bring it outside and inside.
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CJ
5.0 out of 5 stars Batteries are now accessible and can be replaced
Reviewed in the United States on April 8, 2022
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
I really like the new outside Ring stickup cam that now has batteries that are accessible and come out for charging. I previously had two Ring stickup cams with batteries that were not accessible or replaceable and eventually wore out after 4 years. Amazon carries replacement batteries for the new models which I know I will eventually need in 3-4 years. The initial setup and wireless hookup were pretty straight forward and easy to do. My only wish is I really liked the ease of unhooking the camera from the wall with a push down latch on the previous version cams while this new one has to click onto the plastic wall mount. I am not sure how long this will last.
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Kathryn G
5.0 out of 5 stars After Using Many Other Cameras - This Is Best
Reviewed in the United States on August 6, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I won't detail all the other brands of cameras we have tried, everything from Wyze to Blink but I feel the picture quality and ease of set up for Ring makes it the best for us. Neighbor has a national brand home security system and he never seems to know what is going on at his own property so I wanted a DIY camera system. Even at night I can see clear detail. The only time we have had a problem is a darkened room inside during the day - but by repositioning the camera it all became clear as day. The batteries last a long time if you don't have a lot of motion alerts. They seem to like between 50 and 90 degrees, outside of those ranges and drain is noticeably faster. I recently got a Super Solar Panel (keep your Ring Stick Up Cam in "battery mode" in the app, not "wired") and no more worries about battery drain - at least for our outside cameras. Indoor cameras don't drain often unless motion detection is going off constantly. Wifi - eh, well, it's good but not great connection. We have the highest service from our broadband internet provider and usually it is pretty good. Sometimes the Ring cam will have a slight lag - (or is it the app?) in getting an alert to me. But it captures the action, enough for me to decide how to respond in the heat of the moment. I had neighbors walking their dogs in my yard and using it as a bathroom. I could see who it was and took action to make my yard more undesirable in a big way that perhaps sent a big message to them because they stopped doing it. Plan B was to talk through the camera to ask them to cut it out but I never had to after redesigning the yard. I have gotten neighborhood alerts on the app - young adults casing homes, looking in parked cars. You can see their facial details, clothing color, etc. I like the little community feel of Ring and several of my neighbors and I have discussed safety measure we are taking based off what we see on our the Ring camera events. (You can't see other people's events unless they share them and location is kept private.) Not sure if you can turn off the neighborhood feature. I have gotten other alerts about a missing person and extreme weather events in my area - which was nice since my 3 weather apps on my iPhone never told me about these events. When you first connect the camera to your phone - and it says it is all set up, give it a few more minutes for an update, at least that's what 4 of my Ring cameras did. Then go install it.
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William
5.0 out of 5 stars I like this Camera and the Ring alarm service - Read this If you want to change a new Alarm service
Reviewed in the United States on April 21, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
The battery life I used one week reduced around 10% so usage for 2 months should be no problem. I purchased an extra battery for my ring doorbell and that is the same style can use for this camera. so with one spare battery that will not have any down time for me. I have 2 battery camera, one 1st generation Ring doorbell and Ring home security system.
Here is what I found out now I pay for the subscription for the ring doorbell $30 a year. BUT if you have Ring home security system which I also just installed by myself. No matter how many camera or sensor you have, your yearly subscription fee is ONLY $100 per year or $10 per month. That is much cheaper than Xfinity home around $75 per month or ADT $65 per month,. That is a huge different on the monthly payment.
Here is one of my experience just happened two days ago. One of my motion senor drop from the wall because I my wall's surface is not flat enough that should need more powerful double side tape to hold the unit. One day right after i armed the system outside the house the alarm is on, and cell phone notification said the motion detector sense movement. The security center called me for the security password within 30 sec and told me keep the phone and check inside., so the service exactly what you have from other security company. All images keep in cloud for 60 days.
Image quality for the camera at day time is no problem very clear but night mode is not as good. You can turn the night mode off in the setting and use brighter light in the area you can such as LED light in the driveway to have better vision. Almost all the security camera have the same issue unless those high end one for commercial or professional use which is not under $100 dollar can have it. So cannot expect too much for this.
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Deb
5.0 out of 5 stars Great Device…as long as someone doesn’t steal it!
Reviewed in the United States on April 14, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I’d had my Ring for almost 4 months, before someone managed to steal it (without leaving any footage behind). My Ring was fully charged, so it should’ve caught whomever took it from my property. I live in an area that rarely sees crime, even at this level. What the heck will someone do with my old Ring???
If anyone knows more than I do, I’d appreciate knowing!
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Becca
5.0 out of 5 stars Seems to Work Fine - But...
Reviewed in the United States on December 26, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
We purchased the Ring Stick-up Cams w Battery to replace the Swann Security Camera system, which is about 15 years old and beginning to fail. The Ring Stick-up Cams w Battery seem to work fine - a lot like the Ring Doorbell 2 w Battery.
The setup was fairly easy... but... most likely, you will have a bit of difficulty getting it to link to your wifi and to join the Ring network. I followed the setup instructions exactly... and... it seemed to connect to our ATT wifi network fine (about 30-40 feet away through walls)... but... it wouldn't complete the connection to the Ring network, without some intervention, which should have been in the instructions, or easily found on the Ring web site. I couldn't find the solution, without calling Ring Customer Service. But... with their help... I easily completed the setup and the cam seems to work fine.
It takes a few minutes for the firmware to update automatically, and then seems to hang on completing the connection to the Ring network. Even after following the instructions to "reset" the device, it still had problems connecting. Ultimately, after a couple of attempts, I had to remove the battery and reboot the device. Once I had completed that process, it connected to the Ring network and began working just like the Ring Doorbell.
It's working fine now.
I'll try to remember to update this review, after it's worked successfully for several months. We've had the Ring Doorbell for 18-24 months, and it has constinued to work fine - hopefully - the Ring Stick-up Cams w Battery will as well. We shall see.
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Kindle Customer
5.0 out of 5 stars Stopped a catalytic converters theft!
Reviewed in the United States on April 6, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I have the ring spotlight camera for my front courtyard and I bought this one for my driveway and the street parking in front of my house and my neighbor's. The small solar panel I purchased separately keeps the stick up camera fully charged even on cloudy days. After a catalytic converter theft several of my nieghbors also purchased this camera and the ring app allows us to share the feed from these specific cameras with each other for a real neighborhood watch. When the catalytic converter thieves came back for seconds we were able to scare the pants off them by yelling at them through the cameras built in speakers. I even set off the panic siren on my spotlight camera for good measure. No catalytic converter thefts in this neighborhood since we got our cameras.
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Paddy
5.0 out of 5 stars High tech spy
Reviewed in the United States on March 30, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Mounted stick up camera on clothesline ladder. Placed 12-15’ high. Not easy for someone to cause problems. All ring products Setup and install very simply. I have perfect view of backyard with partial views of two adjacent yards. I limited view of other yards to reduce alerts/motion sensing, The backyard kitties may trigger alerts. It always detects people. I purchased with solar panel charger. The battery, even in very cloudy, grey weather here in n.y.c. Is alway at 100%. I’m purchasing a solar panel for my ring doorbell. Even though it’s battery sustains a good charge, that falls off very slowly. Why not. It’s a no brainer. I could’ve ordered one of many other systems, but took the advice of a cousin who knows what works. Have fun…paddy
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Tori
5.0 out of 5 stars Works behind the window
Reviewed in the United States on November 1, 2020
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
I wanted to write this review because I feel it's important for everyone to read. At first, just the ring stick with the battery signal works great off of wifi outside and inside NOT against the window ( I'll explain how to get this to work ). You can customize your motion settings, allow it to see only people, and the activation comes on pretty fast.
I personally wanted to use this behind a window so it pointed outside. Since I live in an apartment, damaging the siding is a no no. At first, the sensor would not work at all. I've tried everything. I finally got to the last option of purchasing the plug to make it go from cordless to wired into an outlit. And by God that did the trick. The sensor catches everything now behind the window, and fast! I guess battery only made the sensor weak? Not sure, but it works fantastic now.
I do recommend this stick for behind the window as long as you purchase the plug to go with it. It's additional money, but well worth it.
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Paul
5.0 out of 5 stars New version has serious flaws - UPDATE, March 16, 2020
Reviewed in the United States on February 19, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I purchased a second battery cam on Jan 9th 2020, my first battery cam was purchased back in April 2019. This new version has not functioned reliably since installation. Live view does not load consistently and the motion detection is intermittent. I have been on the chat with Ring support (which is very good) and gone through the typical troubleshooting steps. At this point, they are "going to get back to me" with a possible fix. I am not sure what they intend to do, but it is very obvious they cost reduced this new version with a severe impact in reliability and functionality. My first battery cam purchased back in April 2019 works flawlessly, it is very unfortunate that Ring decided to ruin their reputation for a few extra gross margin points.
-------UPDATE March 16,2020---------
After working with Ring customer service, the issue was resolved. A new firmware was released that resolved the live view issue. The new camera works as well as my previous camera and is fully functional. Normally a 4 star would be warranted, however, the customer service by Ring sets the bar for excellent customer support in my opinion so I am updating with a 5 star rating.
4.0 out of 5 stars Nice Little Camera, Does the Job
Reviewed in the United States on October 29, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
UPDATE 11/15/19: I've had the camera for two weeks and overall it has performed fine with respect to recording and in freezing weather. The only issue with it is the battery life, if you are planning on putting this camera outdoors GET THE SOLAR PANEL! I've had it up without one because I wanted to see how long the battery would last after being fully charged and for our normal usage. The settings I have it on are: Motion Detection: ON, Motion Frequency: STANDARD, Motion Verification: OFF. Video Settings: Live View - ON, Tap Camera Preview - OFF, Audio streaming/recording - ON, Infrared Lights for Night vision - ON. I also have it linked to the front doorbell so that when it detects motion it triggers the doorbell to begin recording. The traffic in front of the house is steady but not crazy, normal subdivision. With these settings and at the 15 day mark of being up the battery on this camera is currently reading less than 10%. It's a shame that the battery life is on the "meh" side, so you either need to have another battery pack as a back up on stand-by or use the solar panel. I'll be adding a solar panel and will report back how it goes with another update.
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ORIGINAL REVIEW:
Overall, I like the simplicity and ease of the Ring system. This is NOT the high-end camera so all you people expecting that at this price point need to get a reality check! READ THE SPECS before you order it, if it does not meet your situation spend the $ and get the high-end one. I already had doorbells (hardwired and battery) along with the security system prior to getting this outdoor camera. The set up was simple enough, just like their other products, it was easy to link it with the alarm base, and set up the motion detection. One feature it does have is the ability to link it with the other doorbell cameras and cameras that I have. For example, if the front doorbell detects motion I can have the camera begin recording and vice versa. You need to really look at the settings in the base unit (if you have the alarm system) to understand what options there are.
The camera comes well-packaged and the instructions are very straightforward, the camera is small and very easy to put up. This being said, I do believe it is overpriced, it should be the same amount as the indoor corded camera that is around $59. I have my motion notification settings on "standard", we'll see how the battery life goes, will probably get a solar panel for it at some point. The picture quality is pretty clear and the adjustability to get the angles you want are very easy to do with the basic mount it comes with, the package includes all the hardware needed to install it. I would suggest you have someone hold up the camera where you want to mount it at and then look at your phone to see what the view actually looks like BEFORE you actually mount it. The night pic on the camera is decent, a bit better then the DoorbellPro that I have, gives me a nice wide view of the porch, the driveway, part of the street in front of the house, all the way across the street to driveways for those houses. This was a pleasant surprise for such a small camera. The motion detection is simple, it allows you to adjust a zone that you want monitored fairly easily within the app. You will need to charge the battery fully prior to use, the pack has two lights on it, one amber, the amber one will go out once the battery is fully charged. Everything you need to set the camera up with comes in the box. It is small, but solid, camera weight less than 1 lb. I replaced a bullet style that I had with it. The two-way sound works good as well, it picked up a conversation my neighbor was having on his porch and of people walking past the house on the sidewalk. I will probably be getting a couple of more of these, just wish that Ring would bring the prices down a bit. Overall, pretty nifty little camera that does what I need it to do without having to run a bunch of wires all over the place.
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Tony
4.0 out of 5 stars If Your Camera Doesn’t Work Read This
Reviewed in the United States on January 18, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I bought one of these on Black Friday and since day one, intermittent signal, it would not show me live view, it would disconnect from the modem and not work at all. I called Ring customer support and they tried to fix my issues. Spent 3 hours on the phone with a technician diagnosing all the issues such as going into my wifi router settings and reserving an IP for it and countless other things that I dont want to bore you with. In the end, they told me the problem was not the camera, it was my router because they were able to connect it through my
Cell phone hotspot. PLEASE, do yourself the favor and just order a replacement if you are having problems like me. As soon as I got my new replacement the new camera worked flawlessly. There seems to be quality control issues with some of these models especially the black Friday ones so make sure you get a replacement and dont take the Ring support “it’s your router” problem.
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Richard L. Patience
4.0 out of 5 stars Incredibly annoying and frustrating - update on 1/22/2020
Reviewed in the United States on December 20, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
After I wrote this review, I was contacted by Jason from Ring on 12/20/2019, who offered to resolve my problems. One month, one replacement Stick Up Cam and one (free) Chime Pro later, we finally have a system that works! So Jason was fantastic, the system works well now, but it should NOT be this hard. I stick by my initial comments below - the regular support people were useless, and the Cam can be temperamental. So my advice to purchasers of this product is that it works well when it works, but be aware you may need additional technology (e.g. a Chime Pro), and you may want to keep Jason (help@ring.com) in mind if you run into issues...
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Firstly it took ages to set this up. The product support people are useless. I spoke or chatted with four of them. They are clearly just reading from a script, so they just tell you to do the same things over and over again, even if you did them 5 minutes ago and they didn't work.
Then this cam just started working for no good reason after many hours of trying, and after the nth time doing the same installation thing. Who knows why? I didn't do anything different.
So I breathed a sigh of relief and thought the worst was over. But no. Now it goes to "sleep" after a period of time (which can be anything from a few minutes to an hour), even though the app says everything is working, and nothing will wake it up, except taking the damn battery out and starting again.
And as I said, the support people are useless, they don't listen to what your problem actually is, and just repeat the same spiel over and over again.
It's a waste of time, a waste of money and a waste of effort.
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Danny A.
4.0 out of 5 stars Might have difficulty with certain networks / ISP. Ring customer support is top notch though.
Reviewed in the United States on May 6, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
(Updated Review July 7, 2021)
I have still not been able to resolve this issue with the gen3 version of this camera in my particular networking situation. However, Ring customer service did reach out to me after writing my first review. They have been very helpful in offering troubleshooting suggestions, which eventually lead to the offer to return the cameras. This makes sense because 3 out of the 4 I am returning are unopened and the 4th was opened and only used to test connection to the network. I am very grateful that they understood the situation and made an exception in this case.
To be clear, my network situation is unique in circumstances as most people will not be using Verizon hotspot data as their internet provider when using their Ring cameras. Though I have heard of similar situations not working for other types of connections, some of those could also be a users home network settings and can be fixed. Bottom line is that Ring will make sure you are taken care of if it truly is a non working situation. The representative was clear and did not just run off of a script. He understood when I explained what I had already tried and did not ask me to repeat any trouble shooting steps that I had already been through before.
I have about 20 other ring cameras that are working rock solid, so this is all good news it is getting resolved. I still need a solution to cover these areas, so I will be trying Rings Spotlight Cam Battery's which I have had success with before. I am not sure if they have been revised from their earlier models, so I will update this review if I have better luck with those.
Hopefully whatever is going on with those gen3 can be targeted and fixed by a firmware patch or something, as I think the Stick Up cams are great value for the type of application I need them for.
(Original Review May 6, 2021)
The gen 3 Stick Up Cam Battery seems to have gone through some changes since the gen 2 that seem to create issues. I am an experience networking tech with around a dozen of the older stick up gen 2 cameras. I have had no issues with any of these cameras, so naturally when it was time to purchase more I thought it would be fine to use their gen 3 models instead. I think I have 6 gen 3 models now, and at least 3 of the 6 exhibit this same issue. I can say the new mounting has its pros and cons, but the real problem is compatibility with networks / ISP. You may be rolling the dice on whether or not it will work at all, as there are several reports of the same issues I am having. All of my gen 2 cameras are and have been running rock solid for months if not over a year at a time. Using the same networks, even right up close to the router, these gen 3 cameras will not send video. Whether it is a live view, or trying to review past motion events the recording is always a black screen. Everything in the settings says that things are connected and working correctly and have great RSSI. Motion notifications and events seem to trigger just fine and the thumbnail is updated in the video menu, but nothing but a blank screen when it comes to any actual video footage. I have tried this on 3 different networks all with the same results. Each of which currently have active and working gen 2 stick up cams with no issues.
However and strangely enough, the only way I can get the gen 3 model to show live video is by connecting it to a t-mobile hotspot of all things. Everything seems to work perfect and speedy when it is connected the t-mobile hotspot which shows that the camera itself is technically functioning. When I use a verizon hotspot to connect I get the same blank screen for video. So basically these gen 3 models are all unusable for my network because of this mystery bug.
I have read dozen of reports of this same thing happening on the community forums for ring. It seems calling tech support just gives the customers the runaround because they want to blame it for networking problems. But why do the gen 2 models work just fine on the same networks? Something is wrong with these gen 3's that everyone should be aware about. I do not have the time to waste calling ring tech support just to have them guide me through their scroll down menu techniques of how to troubleshoot these things just to blame it on the network or user error when I have already done those things and 10x more.
If i wasn't passed the 30 days return period having to try and figure out this issue I would gladly return them all. But I still need cameras for these areas so I would prefer that the problem was fixed, or they were replaced with something that works. If you experiencing these blank video screens as well, make sure you make it known.
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Brad
4.0 out of 5 stars It does what it says it does - as long as you follow the rules!
Reviewed in the United States on October 29, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I am seeing a lot of negative reviews for this, but this is my experience! I bought one of these to test out, and it works great. I hung it within the 30ft range from the wifi router, and it gets a clear a great signal. It works as expected. I purchased 3 more for around the outside of the house and they all work great. You have to have a good wifi signal and they recommend if you don't, to use a repeater. i don't have to do that in my circumstances (even though one of the cameras is located about 45 feet away and switches between weak and good signal. I can perform all setting changes on my phone which is great, and i can see all 4 cameras - live at any time. All my cameras are on the outside of the house. I can remotely activate an alarm if necessary, I've tested it and it works. I can talk through it as well. You can specify separate zones within each camera and turn off motion detection using your phone if you happen to be doing yard work for instance and don't want it to record so it doesn't waste battery. I love these cameras because my kids come home a few hours before i do from work and i can see them when they are outside the house. If something were to happen, at least it will be recorded. This won't prevent someone from breaking into my house, but they will sure as hell be on camera if they do. Also, it will cost $3/month to use the cloud recording option, and if you have more than 3 cameras like I do, i recommend the $100/yr for that service. It's worth it!
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Skipper Don, FV Crab Azz
4.0 out of 5 stars Read Carefully before you buy
Reviewed in the United States on August 29, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
After the 30 trial the unit becomes Worthless, it will only operate as a live view and not record anything. I bought it to keep an eye on my 90 Year Old mother. If the alarm rings by the time you get up and find your phone, turn it on to the live view you might see nothing but an empty bed.... did she Fall, go potty, wandering around the house. You'll not be able to reference back to see what happened.
So get on line and go through the extortion! It's $3 a month or $30 a year to make it of any value at all. Hope your credit card doesn't expire or you switch banks?
Update.... Returned for credit
So what if your in a meeting, driving, at work or in the middle of a 20' putt for $50.00? Maybe someone just stole your new TV off your porch? You won't be able to go back and see what was delivered or which neighbor grabbed it 2 minutes behind the UPS driver or was it just the cat?
The product is decent and simple to set up but after that get out wallet for the life of the equipment....2 years at $3 a month or maybe 5 years....another $180.00.
A perfect example of "Read the Fine Print"
Now I'm trying to decide whether I want to smash it with a hammer and return it or succumb to their blackmail????
I was going to get another camera and extra batteries but now I need to make a decision..... I'm going to look at their competition before I get buried any deeper with these characters.
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Joanna
4.0 out of 5 stars Decent camera for a decent price
Reviewed in the United States on May 3, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
In the past I purchased the first gen of the stick up cam for my driveway. Due to too much interference even with a WiFi extender, I ended up returning that camera. Now, due to someone or something in my backyard at 2am that my dog alerted me to, I decided to try this third gen. My back porch is much closer to the router so I was hoping it wouldn’t have issues.
Let’s start off with what can be improved. Previous Ring items I purchased included the drill bits necessary to mount into brick and concrete. This does not. However, the nails and anchors to fit into the drill bit I used for the ring doorbell. But if you don’t have one of those, you would be out of luck and need to purchase a masonry drill bit set. As for the motion sensor zones, there are three fields of detection that you can turn on or off. I just wish the range went further. What would be even better is if the motion sensor detection could be customized just like the front Ring doorbell. Furthermore, wifi connection is just okay. Though I did expect better since the router was just 15-20 feet away from the camera. However, even when the signal was considered weak, the camera did happen to still go to live view quickly and capture and notify me walking out onto the porch. Lastly, the battery does take a long time to charge. About 4-6 hours. I do recommend getting a second battery so you have one on hand when one gets low. When the system first started up I got a notification that battery was low. I thought it was odd but it then it corrected itself and is at 100% charge.
Now, on to the good stuff. Overall, I’m fairly impressed. This third gen has sturdier parts. First gen had a flimsy mount and face plate that could easily crack. This has a sturdy rubberized plate you mount to and the rest of the camera easily slides onto that. Set up was much faster than expected. Just a quick press of a button and scan of the QR code and it was done! You do have to wait about 5 minutes for the camera to do an internal update. I wish we could still post pictures with our reviews. The image quality is crystal clear. Day and night time. Even better than that of my Ring doorbell pro. Finally, I do love that they kept the feature that you can set off a siren from your phone. It’s not obnoxiously loud but loud enough to grab someone’s attention or scare off some crooks.
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Brian Carilli
4.0 out of 5 stars Can't be too safe these days
Reviewed in the United States on May 6, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I bought this battery operated camera to keep an eye outside of a window where I do not have any options for power to be run. I always balked at the idea of a battery camera as I have no interest in recharging the battery every couple of days. It wasn't until my co worker told me she changes her battery every 2 months. I did not believe her so I had to try it for myself. The camera has been in place for nearly 3 weeks now and the battery is at 81%!!!! Unbelievable I tell you! The picture quality is amazing and the size of it is very unobtrusive. As I mentioned, it looks out of a window and that definitely hinders the motion alerts capability of the camera. Unless, the door near the window is being opened or occasionally it will sometime catch a car driving by, it does not give off any motion alerts very often. To be fair, the instructions do say this is the case. Also, Pro Tip, if it is near a window, make sure to turn OFF the infrared light for night vision, otherwise you'll get nothing recognizable to view. This worked so well I bought a wired version for my upstairs area which obviously has a power source near by. It works just as expected and I have no complaints. It should be made aware, these cameras do not rotate\move. They are stationary, so position them appropriately. They have a VERY wide field of view, so it isn't much of an issue.
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robert radcliffe
4.0 out of 5 stars Disappointed expected more, update
Reviewed in the United States on January 10, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
Have had a ring doorbell cam 2 for some time and wanted to add another camera, tried the stick up cam. Field of vision is not as good as doorbell cam and no options for picture quality. Picture is not bad but I expected a wider viewing area.
My big problem is that the camera live view has been down several times due to updates in the ring app, this did not effect the doorbell cam. I contacted support about this issue as well as they had changed initial support agreement in just the last year. For security cams I expect local access and should not be unavailable because they have a tech issue. Plans seem to be critical for this product and support is hard to understand English is not first language. At this point I can not recomend this product for camera and security.
After a couple updates the field of view of the camera is now much better and it has gained stability. I purchased a solar panel from Wasserstein and now even though there is no real direct sunlight the camera stays topped off at 100%. I still don't like the fact that there is no local mode to use camera, without internet and subscription the camera is useless but it now is a functioning stable camera.
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Gumdlops Don't bother to waste your time very unrealistic plot line
4.0 out of 5 stars I'm back to liking it very much
Reviewed in the United States on January 28, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
2-15-20 update
This ring step stick up camera has frustrated me beyond anything I could ever begin to tell you. After going around with the ring every single day this past week I finally found a technician who somewhat started to make sense. He felt it was my internet speed so initially he said it was the upload speed And then after that didn't work he then said it was the download speed. But I do believe we were in I contacted my internet provider and I had them increase my download and my upload speed That did not work Then today I had them send a technician out to look over what was going on with my wireless box my wired box my router and outside aspects.the right He spent 2 hours here He rewired he changed out boxes He replaced my modem to the most current modem they have and I am pleasantly surprised to say that everything has been working for the last 10 hours. That is the longest that camera has worked. So quite obviously it was my internet. I just wished ring instead of keep sending me out cameras had initially said you know your Wi-Fi it could be your Wi-Fi and that isn't what occurred up until the last couple of conversations. So if you're having issues with that stick up camera it could be your Wi-Fi. My ring doorbell has been perfect from day one never an issue That was wired this stick up camera is solar I don't know if that has anything to do with it but truly the issue was my Wi-Fi so I wanted to be able to update everybody. Cuz my last couple have not been very nice or very good. So I love the ring stick up camera premise it is now working great and I upgraded my star review to four stars. If anything changes I will come back and update.area of the issue.
February 9th 2020 update.
This is the most unstable camera I have ever used. every day since this has been installed I have called ring because the camera goes offline or it takes an hour and a half to reset itself. last time I called I was on the phone with them for an hour and a half and they said that the device was defective. They sent me out a new one that was installed yesterday. At 4 p.m. by 6:25 p.m. the camera was not working again. I called ring this morning and it went from defective camera to it's my internet. If that were the case and it's my internet the ring security system wouldn't be working the ring chime wouldn't be working the ring doorbell 2 wouldn't be working my cell phone wouldn't be working my TV wouldn't be working etc etc etc. I'm ready to fling this flipping thing cuz I'm just playing tired. I called this morning and had to escalate my call to a manager while they're very nice at ring and I've said that from the get-go when somebody calls you every day for two weeks with the same issue and then today you're being told after all this time that it's not their camera and now it's my internet and it could be a firewall and it could be this then wouldn't it firewall for every single ring product that I have which is multiple? So I finally got the manager to agree to send somebody out here to figure this out. I am legally blind this morning's phone call was they wanted me to climb a ladder and reset the camera which is about 10 feet up. No can do. On top of that I've paid somebody three times to come out here to install their products to replace the cameras to install the cameras I can't keep doing this.They have agreed to send me a coupon code and communicate with Amazon home and they will send somebody outwell I'm very appreciative that they are doing this I am so frustrated with this camera. At this point I would not recommend that camera for all the money in the world now the other ring products that I have I think they're awesome. So I will update as time goes on if this can't be resolved then I'm going to send that camera back because it's worthless to me. so I dropped my review from a 5 to a 2 at this point and we'll see what happens
I had a ring stick cam solar and a ring doorbell two wired installed last Saturday. The video is awesome the motion detection is excellent not going to lie and say I don't get some false rings but that's okay it's not a lot. What I really like is the ability with both the stick cam and the doorbell to speak to somebody who's at my door. Excellent sound excellent quality of each item. I would highly recommend and as a result of this installation I am going to do the security system for the inside of my house. I have a wired camera system for my exterior I feel ring is just as awesome as those cameras. If anything changes I will update this review.
4.0 out of 5 stars Works better than the other 2 brands that I have
Reviewed in the United States on December 12, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Pros:
1. Motion detection works well, if you set it up with motion verification, and once set, it picks up as soon as a corner of my coat was in the zone, so it records the whole motion, while the Arlo pro has serious lag sometimes records video with the person already left the view.
2. Batter life seems to be good, I didn't have it fully charged, like only 53%, and after 4 days, it triggered around 40 times (mostly we walked in and out of the house), and it still has 40% juice.
3. day light image is good
4. won't send false alert for tree branches or falling leaf
5. I don't have a paid subscription for cloud storage, but so far, whenever I got an alert, I was able to go into the app and see the complete video, not a snapshot like Nest which is useless if you don't pay
Cons:
1. Wifi connection setup has some problem using the app, it said to have connected, but won't show any video, finally figured out to go to setup and connect, then it REALLY was connected
2. Motion Verification is a better and duplicated function of Privacy Zone; Privacy Zone block the areas (2 only) that you don't want to monitor, Motion Verification select the area you want to monitor, and Privacy Zone shows you a video with black boxes that is really annoying
3. Night vision is quirky, when there is street light with IR turned on, it is showing dark screen, turn the IR off, the picture looks better
4. Wall mount base is plastic, so if you mount is on a uneven surface, you will have hard time pushing the camera in, due to the base will flex and the notches are not flat to align the bottom of the camera
So far, it is doing what I want in a wireless camera, which is monitor only the area and not sending false alert, the others either failed or need to pay for the feature, so I was going to give it a five star, but little Cons above drops 1 star.
All in all, still a good buy for the features.
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Jeremy Teran
4.0 out of 5 stars Good buy, limited WiFi and zoom detail.
Reviewed in the United States on December 2, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I didn't need a doorbell camera so I was looking for something I could mount somewhere on my porch. Setup and installation was very easy. The battery life has been great. I turned off notifications, which is supposed to help with battery life. The only 2 drawbacks I have seen is the Live Mode doesn't takes a while to come up, if it comes up at all, despite my router being less than 10 feet from the camera. The router is indoors and there is an exterior brick wall between the router and camera, but that shouldn't be enough to degrade the signal as much as it has. If I wanted to use live view to communicate with someone outside, I don't think it would be an effective option. The other drawback is that the video quality isn't great when you zoom in. So if someone walks by the house and does something to a vehicle, or the mailbox, it would be very hard to get enough detail to identify someone. I still recommend the product though, just know it may have some limitations that could be a showstopper for some use cases.
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Mr. Nathan J. Wray
4.0 out of 5 stars Happy overall but the WiFi needs work
Reviewed in the United States on December 27, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
WiFi doesn't handle Mesh networks at all. Once it locks onto a signal it will not move to a stronger base station, so I had to undo our mesh network and give each AP different wifi names. They also have very low reception VS a handheld meter, so you're likely to need repeaters if you're trying to cover any kind of area.
I moved our router trying to get the best signal, and with WiFi down for about an hour the cameras gave up and I had to climb the ladder to pop out the battery for a reboot. They reconnected right away. So, why did they stop trying to connect?
It would be very handy to have a Reboot function in the app, and the ability to specify an AP by MAC address (or, just work with Mesh networks - mine is OneMesh).
Overall these are good hardware, I'm happy with the video, but the software could use a little work.
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Jordan W Campbell
4.0 out of 5 stars Strange Problems with this model
Reviewed in the United States on December 12, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
First of all, let me say that i am not a ring camera expert, Just a person who bought the camera and tried it.
The issues i had with this model.
1- The camera does not let me stay in live view longer than 5 to 10 minutes. Don't know if this is a app standard or user specific problem . Not a good idea on a security specific product.
2- Connecting to the camera is very hit or miss, loading time will spool up and reach an infinite loading bar at times. I am on a 5Ghz network and tried using both 2.4 and 5 options without success.
*** Edit *** The fix that worked for me was reseating my ring camera battery and turning my home router firewall security to a lower setting. Next Forward the correct ports listed for your client and ring device.
3- Cant login to Live Feed with multiple people, only will let one person view at a time.
*** Edit *** This changed after fixing settings as well.
4- The quality of the talk to camera feature is low. cant hear it very well.
The good.
1- Motion detection and recording worked fine. Once i set the sensitivity correctly, It seems to know when motion is detected
2- The quality of the picture is clear enough to see whats going on in front of the camera.
Feature recommend / request
1- Auto show camera feed when motion is detected.
2- Notify all app users when someone logs into live view (app toast notify)
3- Windows app- Turn off Auto Silence other programs when logging into live view.
4- Instant Widget like shortcuts to open live view directly.
5- No timeout on streams
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Lou Spinnazola
4.0 out of 5 stars It works fairly well - with exceptions
Reviewed in the United States on March 10, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I initially wanted to use the camera mounted to the inside of a window to observe the front walkway and door. Setup was easy. The image clarity is excellent. But the included instructions warn that camera performance will be degraded is used through a window. In my case, I was using it through double glass. I got an OK image, but the motion detection did not work. Also, battery consumption maxed out at a week. Not worth it in that particular application. But the doc gives fair warning.
But mounting the camera outside changed everything. The image was sharper and clearer, and motion detection is excellent. I even was able to back it down a bit. The battery life is at about 3 weeks. For some reason, the app on my iphone will often lag when I tap the image for a current view. Sometimes, it times-out. That isn't always reliable. It's a problem. I also have a Ring Doorbell cam that is always instantly updated. What's the deal? So, because of the application issue, I'll give it a 4.5 out of 5 stars. Perhaps an app update will be coming along at some point. By the way, it plays well with Alexa!
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King
4.0 out of 5 stars Okay....
Reviewed in the United States on January 8, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
I have a Ring doorbell and added this camera to extend my sight along the driveway. The battery cam is easy to install, and goes everywhere, since it is battery. Eventually, I put it on the solar panel so I wouldn't have to bring the battery in and charge it. The camera has a port in the back to plug in power or solar.
Does not pick up motion as quickly as the doorbells and the night vision is not real clear. The motion detection setting in the app only allows motion on the lower 2/3 of the picture. I had to play with it a lot to get the motion detection where I wanted it.
I also use the privacy feature to block out neighbors windows. The only problem is you have to make the mask quite large, so I lose some of the picture I want to see.
In general, the integration with Alexa, the Ring app, and other devices is very good. Be aware that you must take the subscription service to save videos. But I think this is a good idea anyway, to let someone else manage and store them. I have tried storing videos in the past and it was a pain and took up a dedicated computer.
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Meniscus
4.0 out of 5 stars Detects flying insects but not cars moving - UPDATE 4/21/2020
Reviewed in the United States on March 22, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
UPDATE 4/21/2020 : It has taken some time, but with the assistance of Ring technical support (who contacted me, I did not have to contact them), I have finally managed to get the cameras working in an acceptable manner, it just takes trial and error, and most importantly, *a good wifi signal*.
Motion detection technology itself still has room for improvement and I believe my initial expectations may have been a bit unrealistic. I did upgrade my router to a Netgear Nighthawk and that did noticeably improve my signal strength, which has resulted in more reliable and consistent recording; I strongly encourage you to test your wifi strength at the locations you have decided to mount the cameras, and if your reception is weak you should be prepared to either upgrade your router, add a mesh or repeater, or be willing to live with subpar performance from your camera.
Here are some things I discovered in the course of a few hours of tweaking various settings:
MOTION VERIFICATION - if you have this "On" you may end up with recordings that are "cut off at the beginning", for example rather than see a car pull into your driveway, driver get out, and walk to the house, you may only see the edge of the guy's shoulder move out of the picture and then a view of his car sitting there in the driveway. On the other hand, having this "Off" may cause trivial notifications, such as headlights passing by, insects flying in front of the camera, etc... I ended up with one camera having this turned off and the other two having it turned on to get the results I wanted.
MOTION SENSITIVITY - Don't let the dramatic THIS IS GOING TO RUIN YOUR BATTERY LIFE! warning scare you, I had to set the motion sensitivity to about 70% to get my Side camera to pick up motion near the edge of the range, my other cameras were fine at around 30%. One way to think of this is, if you want to capture motion out towards the edge of the range of the camera, like a back yard, you should turn up the sensitivity; if you are using your camera to cover a smaller area like a back porch, a lower sensitivity will be fine.
Be prepared for the batteries to not last "months", one of mine already needs to be recharged and the other two probably will by the end of May. But given the limits of current battery technology that's really not bad, I'm fine with it... just keep accessibility in mind when you mount these things because you will need to pull the batteries every 4-12 weeks and recharge them. I may pick up a spare battery.
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I am very frustrated with these cameras so far. The only reason I haven't returned them (yet) is because there doesn't seem to be much of an alternative when it comes to battery powered cameras. I have spent way too much time tweaking the motion detection settings and the cameras are still doing stupid things like sending an alert when a tiny moth flies in front of the camera but doesn't detect when one of our kids gets into his car and pulls out of the driveway. If it's not going to detect someone getting into a car and driving off then so much for it being of any use as a security camera. I've relocated one of them once and the other one twice and it hasn't helped. I still get notifications and play back the video and see absolutely nothing happening, or they miss events that definitely should have been captured, I can see it being too sensitive or not sensitive enough, but how can it be wrong both ways?! It's like they are doing the exact opposite of what they are supposed to do, capturing what should be ignored and vice versa. And they're both doing it! On top of that, despite claims of battery life lasting for "weeks or months*, one camera is already down to 77% after being in use for only 6 days; the other is at 97%.
If I can't get better results from these things by near the end of my 30 days, I'm sending them back. I will update with the final verdict... but I've all but given up.
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Leroy2308
4.0 out of 5 stars Near Perfect
Reviewed in the United States on January 25, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I have several Ring products and this one integrates well, and surprisingly doesn't blow through batteries. I'm sure other peoples mileage will vary on that. The only thing that loses a star is the reduction of the motion detection to the standard pie vs the enhanced. I didnt expect the better motion detection on the battery version but I since the wired version no longer has it I feel compelled to deduct a star. Perhaps thats because this cam although it works well covers the area adjacent to my GEN 1 cam that has the better motion detection and thus a constant reminder. Besides would it be horrible to have better motion detection on the battery version?
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It's just me
4.0 out of 5 stars Don't believe the advertising hype these are mediocre at best
Reviewed in the United States on December 8, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I'm running Network extenders so when I do get the camera connected to Wi-Fi the signal reads excellent. The problem is getting it to connect. If you're one of those people that likes to change your Wi-Fi password from time to time you will hate this camera. I found that the only thing that works is removing the camera completely and reinstalling from scratch. However that process is glitch filled and you need extreme patience and a lot of free time to reinstall. The time it takes in each step of installation is mind-numbing. It literally took me an hour and a half to reinstall this camera. And I'm the guy who has networked my house, I've run a booster for my cell phone and I built the two computers and the backup server in my house. I'm extremely confident when it comes to connecting to Wi-Fi. In my humble opinion these ring products are overhyped and really need the bugs worked out of them, especially at their current price point.
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Oskar
4.0 out of 5 stars Good enough
Reviewed in the United States on April 13, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Overall its a good enough camera for what you pay. unless you are trying to wire your own expensive cameras locally this is definitely one of the better options.
Pros:
- Super easy to install. I am not sure how they can make it even more simple. App shows you every step of the way
- Day/Night Quality is good for what you pay.
- Connection is strong (my router is placed in the middle of the house)
- iOS app is super nice and clean. Many configurations (I have cameras, doorbell and lights)
Cons:
- You cannot attach it upside down (Ring does not provide an option of inverting video)
- Motion detections is flaky. I tested different sensitivities and performing same motion at different distances and it was not consistent. on super low it would get triggered but then at the same position same motion on super high it would not trigger at all.
3.0 out of 5 stars No Zone specific options!
Reviewed in the United States on October 24, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
So the camera is okay if used outdoors. Read others reviews for why exactly indoor use is not great. The biggest disappointment when used outdoors is you cannot set specific motion notification zones like you can with the flood light cam or the other outdoor ring camera. All you can do is slide a sensitivity bar over a general area within the cameras field of view. Does it work...sure...but without zone control its not that great.
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D Ward
3.0 out of 5 stars Poor English by tech support / multiple units fail to remain connected to network (UPDATED)
Reviewed in the United States on October 25, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
It was easy to set up and is a great companion to my Ring doorbell on the front of the house. It has an excellent field of view and the image itself is very good.
Now for the bad: it lost all WiFi connectivity overnight and I have a strong WiFi signal where the camera is located. When I set it up again, it downloaded updates again. This would seem to suggest there were new updates today, even though it grabbed updates when installed yesterday.
I gave it three stars because I like what is potentially capable of, and I am realistic about a brand new product on day one. It may take a little time to work out all the bugs so patience is required for the first few months.
I should also add that the support rep spoke very poor English and it really got to the point I just wanted to get her off the call. I probably understood about two out of three words from the representative. This was more disappointing to me than the actual failure, but she was able to help me get it resolved - with various request to repeat things.
Update day 2: Camera has disconnected from network again, which means I have to go out and push the setup button again and reconnect it to the network. I don't really want to call their support number again because that was such a painful experience. I really want this to work so I am going to have to think about how much patience I have versus my frustration and desire to return it.
End of day 2 update: after connecting to the network again this morning at 10:30, it had dropped off WiFi by my return at 5:00 pm. I also noted the battery is down to 75% after two days of “not working”. This is stretching even my patience.
Despite the issues I have experienced with this device, I remain a fan of Ring products. I did receive a nice note from Ring customer support offering additional assistance, but he only works on weekdays so I cannot pursue the issue until next Monday. In defense of Ring, they were extremely helpful with my doorbell last spring so I have high confidence this will be resolved - if I can handle the shorter than expected battery life.
Beginning of day 3: I placed the camera on my desk, about 3 feet from the wireless access point as a test to see if wifi signal strength is the culprit. Reconnected it to the WiFi network. Battery strength on this beginning of day 3 at 61%. Even if I get this working correctly, I don't believe the battery life will satisfy my expectations.
End of day 3. Disconnected from WiFi after a few hours, sitting right beside access point. Discounts signal strength issue. I will work with with support next week to figure this out.
FINAL UPDATE: After working with Ring support, they assessed the camera as faulty and had me return it for replacement. Sadly, the replacement worked exactly the same way. This suggests a problem on my network (even though two other Ring cameras are working fine) or a faulty batch of cameras. After working with Ring support again, they forwarded me to a second tier support rep. During our efforts, it stopped responding to the setup button so I was no longer able to work with this camera. At this point we returned the unit. I was disappointed with the battery life and since they couldn't product a unit that would work on my network I decided it was time to fold. I remain a fan of Ring products in general, but this second example of the "Stick up cam" failed before we could do any extensive diagnostics so we will never really know what the problem was. (oh - for you networking folks out there, I did set the camera's mac address to a reserved IP address in my DHCP server. Worked fine for the usual 5ish hours and then lost the network again.)
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The One True Bob
3.0 out of 5 stars Poor motion detection, alerted on <50% of events it should have
Reviewed in the United States on September 24, 2020
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
I had this camera set up watching my back porch sliding door. The door occupies all of the middle vision zone. There were absolutely no obstructions or issues with sunlight or other visual interference. The camera still alerted on less than half the motion events it should have. My brother could often open the slider, walk through, close the slider and walk away without the camera motion alerting. I tried adjusting all the settings to no avail.
The picture is fine, and I was especially impressed by the details visible in night vision.
But I bought this for the purposes of security. And the <50% alert rate is a deal breaker. I am returning this unit.
15 people found this helpful
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DJ
3.0 out of 5 stars Poor Motion Detection Zone Coverage
Reviewed in the United States on November 7, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
1) The lack of customizable motion zones is a huge disappointment. If angled downwards, mounted ~9ft off the ground, it misses a lot of motion detection coverage towards the upper half of the lens. Wish it had motion zones similar to the Ring Doorbell Pro. Such a shame for an “all-new, gen 3” version of this camera. Is it wishful thinking to see a better motion detection zone coverage in future firmware updates?
2) It stops recording too soon even with the motion verification feature turned off.
3) Battery life is said to last 6 months to 1 year in the product info. At current battery drain rate, it’ll be 2 months max.
12 people found this helpful
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JQ
3.0 out of 5 stars Great when it works-BUT!!
Reviewed in the United States on January 10, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I’m giving this a weak 3 rating. When it works it’s great, but as you can see from the included video screen grabs, when it doesn’t-what good is it? These were taken at the times when a problem would occur.
I called C.S. and they told me it was a signal strength problem and to reset camera. To me that’s bull. My Ring doorbell works fine and this camera is closer to my modem than the doorbell. Why is it working all other times?
I still have a couple of weeks in my return window and I am strongly considering doing that. The main reason I hesitate is that I have to get on a ladder and undo my install. Another is when it works, it is good. A good thing about the camera is that the solar panel works great, and, for some reason, my ring doorbell hasn’t gone off line since I got the camera; which it did constantly before.
I wish someone from Ring and/or Amazon would read this and offer a solution. Maybe it’s a defective camera. I would not recommend it.
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bd
3.0 out of 5 stars Too Bad. Glitchy Product
Reviewed in the United States on January 24, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
We've had an original Ring doorbell for several years now and had to get thru the various quirks with that product. We had a lot of fun with the initial novelty of it and it was handy to have. It also brought us a good sense of security knowing that the device was there to keep an eye on our home.
Ring replaced the first unit once the camera became defective within the first year, so that was nice. But to this day it's still very inconsistent as far as the connectivity. Can never tell if Live View will work. Our brand new router is only about 20 feet from it, we have the fastest internet and a brand new modem. We've been thru several modems and routers over the years as we constantly upgrade to have the best tech. Still, dealing with the same issues.
So back to the Stick Up Cam. The motion detection works pretty decent. The picture quality is pretty decent. However, the Live View again on this unit is just come and go. We've tried the other app, the Rapid Ring app, and what's funny is when the Live View on one unit is working, the other typically won't. $30 a year for each unit to use the recording capabilities, wish there was a subscription to make the dang Live View dependable.
The setup for these units is also very frustrating. When you have to try several times to connect the unit, even when the connection strength is good, you know there's something going on. No reason it should take 5 times to go thru setup in the same location with the same connection settings before it is willing to complete.
We really wanted to like this Ring system but when it comes time to upgrade down the line, if there are better options, we will definitely consider them.
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blair botelho
3.0 out of 5 stars Updated
Reviewed in the United States on February 25, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Updated:
If you purchase a WiFi extender and place it right near the camera it does get a better signal. T he y should disclose this information in the description. Kind of annoying you have to buy extra equipment for this. The whole purpose is for it to be wireless meaning nothing plugged in. Kind of defeats the purpose of having a wireless WiFi if you still need a WiFi device placed within a few week. If they’d work on this glitch it could easily be a 5-star product. 3-stars for all the issues and complications. It does work better now with the WiFi extender.
This is the second one I’ve tried. Worked great for the first few days. Then all of a sudden it would say “activating” while continuously circulating unavailable to show live view. Also says “error retry”. I think they screw you on the device if you don’t pay the monthly recording fee. I don’t need this to record. I just need the live view which doesn’t require a monthly plan. I called customer service 3x but they are clueless and useless. They tell you to delete the app and reactivate it which doesn’t work. Waste of money. Will only work sporadically. I checked my WiFi connection and it’s working fine with a good signal. I have no issue with any of my other devices on my home WiFi connection so there’s obviously a defect in these things. Very disappointing. I was hoping this would be a great device seeing it’s completely wireless.
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ChelseaYogi
3.0 out of 5 stars Good Camera. Badly Named.
Reviewed in the United States on February 7, 2022
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
I'm very happy with the performance of this camera: image quality, app design and functionality, notifications, battery life, etc. All good. What's NOT good is the name. I bought this product over competing options because it was "stick up." What do those words mean to you? To me, it means that you can install it with adhesive tape, which the manufacturer provides. This camera is not stick up. There is nothing sticky about it. If you want to install it, you need to screw it to a wall or ceiling like all of these competitors. So, if you want a good camera that doesn't stick to anything, this is your guy! (P.S. I tried using my own sticky tape and it wouldn't adhere to the base of this non-sticky product.)
2 people found this helpful
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Shopper
3.0 out of 5 stars Poor battery life & connection issues
Reviewed in the United States on February 6, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I downgraded my stars from 4 to 3 because I have connection issues far too often (see photo).
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It took forever for the battery to charge out of the package—Ring says it can take 5-10 hours and mine took 10, so don’t expect to use it quickly out of the box.
Very happy with how easy the cam was to install and set up. I mounted it above my garage for a view of my street and driveway. Clear picture and decent sound.
The connection is pretty reliable—I think the issues I sometimes have with slow connectivity or periods of no connectivity are due to my internet connection or the Ring app rather than the camera.
The problem is the short battery life, which I expected from reading the reviews but was hoping wouldn’t be this bad. The battery dropped from a full charge to 7% in a week. It logs anywhere from 19-40 motions a day. Getting the ladder out and climbing up there to change the battery each week isn’t acceptable.
I’d like to attach the Ring solar panel to avoid having to change the battery weekly; however, I’m seeing mixed reviews on whether the panel is compatible with this Stick Up cam.
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Pete
3.0 out of 5 stars Alexa functions cannot Turn On or Off only Live View
Reviewed in the United States on December 16, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I’m still trying to figure out how to use my stick up cameras effectively. All I want to do is turn them off and on using Alexa and apparently this function is not supported by Ring or Alexa.
Alexa does support Live View, so I have learned which is fine but every time I take the dog out we get an alert which starts to get old. So I can use Alexa to Show me front camera but not to Turn Off or Snooze or Turn On. So I can’t do that with Voice or by creating an Alexa Routine. This is a real disappointment and I hope Amazon will consider programming this feature just like it does for lights, locks (with code) and all other Smart Home devices. Until then it makes the use of these cameras very clunky. As far as using the Ring App to set schedules. That is also pretty clunky. I can set a Schedule on each camera separately by digging down into the menu, then I have to dig down in the menu to view each schedule. This is very inconvenient, hard to update and easy to forget. At the very least the Schedules should be viewable and modifiable on the dashboard.
Sadly, I am not very happy with these Ring Stickup battery cameras from Amazon and I Love Everything Amazon so I’m going to keep them and hope for improvements in the programming department.
3.0 out of 5 stars Motion detection doesn’t work through a window.
Reviewed in the United States on June 21, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Unfortunately Ring doesn’t work through a window, get a Nest Cam (formerly DropCam) camera for that. This was my third Ring camera and the other two are outside which work fine. I tried to use the “Stick-up” Cam through my inside window to outside. Didn’t work so I researched and Ring says motion detection doesn’t work through a window. Live view will work, but that’s not why I bought it. They should disclose that in their description. Ring has a much lower price for monitoring, but it costs in video quality and information as it is “incident” driven in recording intervals. Nest monitoring storage is more expensive, but it is continuous recording. You don’t miss anything and it works through a window. I’ll keep my Rings, but there are reasons I have both systems.
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Buildingmykokomo
3.0 out of 5 stars They changed their app so I'm unable to use my products.
Reviewed in the United States on May 14, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I find it really annoying at first I hated the idea that you have to be home to reset what if your on vacation? Now the new app says on my phone your ring isn't compatible with this version. After using all my cameras and paying for their service? I also have a spare battery of which I seem to have to change every other day. They don't offer any help. Even gave them some sound customer advice about being able to reset your camera from even on vacation. I loved the idea of it and had it set up for over a year before this all seemed to fall apart. Any sound advice would be great. I really believe they've been hacked. As I also have stated for years. Some companies or ?? like to destroy the name and quality of other ones as they are competitors I believe. In the security business they shouldn't be playing with peoples lives plus. I would like my product to work and be able to reset it if wifi blanks out.
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LjD
3.0 out of 5 stars A bit slow for me
Reviewed in the United States on June 14, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
Once it has an opportunity to gather its wits and "wake up", it works fine. Good hd picture, even at night. Very happy with that. But despite recently upgrading my wifi to a high performing mesh system, i find this camera/ ring interface response time simply lags; it doesn't give you that first critical moment or two of advance notice when someone is approaching. It is typical that i only get a delayed and not-yet-in-focus image of a delivery man's backside after he dissapears from monitored view, not as he enters it. If i needed this video to identify someone it would be useless. And we all know that if something bad is going to happen, it happens FAST. I would not have enough effective time to respond defensively. And isn't that what this is really all about? I'll keep it for now, but if security is critical to you, this is NOT your camera to rely on.
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Zara S.
3.0 out of 5 stars Does not reconnect to internet proactively, does not perform under rain.
Reviewed in the United States on February 21, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
This camera does not reconnect to internet proactively - if it is charged and can reconnect, it will not reconnect by itself until motion is detected. As a result, once disconnected, it will not allow live view operation until something runs by it, or until the owner goes and waves hand in front of it. Well, why would it loose connection in the first place? Not sure - though, it happened on a rainy day, so, perhaps rain would dampen its ability to connect. It is also possible that rain continually triggered detection of whether there is change in the image, which is how the camera detects motion - with continual checks the battery could have depleted. When the battery gets charged again by the solar battery, the camera is ready to connect, but would not connect without first detecting the motion. To make things worse, the camera does not perform when wet under rain - being wet appears to block the motion sensor from registering the motion properly.
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Mark
3.0 out of 5 stars Decent camera -Motion detection is SUB par for outdoor use
Reviewed in the United States on November 22, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
This camera is easy to set up and I like the fact that I can run it off of battery/Solar panel. Daytime pictures are nice . Easy app to use.
Now for the not so good part. this camera is listed as indoor/outdoor.. while the motion detection range may be suitable for indoor use it is next to useless for outdoor use unless you are going to place it close to and aimed directly at a door. The outdoor detection range on this camera is 20- 23 feet MAX ( yes i used a tape measure ) even with the sensitivity MAXED . I bought this camera to monitor my back door and back yard but had to place it so close to my backdoor that I only can see about 1/3 of my yard. I have been spoiled I guess by my Nest Cam. My Nest cam detects motion 50-60 feet away on the street in front of my house and I can set zones for notifications.
Night vision is grainy and distance for the night vision is very limited in comparison to my Nest cam . Guess I should have gone through the trouble of running an outlet for another Nest camera
Overall pretty disappointed.
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Camilla
3.0 out of 5 stars I'd say keep looking if you're looking for a motion detector
Reviewed in the United States on July 11, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Just like the blink camera, you can walk up to 15 feet away from this. wave your arms like an idiot, and it still doesn't set off the motion detector. My friend rode his motorcycle up my driveway, and it still didn't detect him However, a car 50 feet away going at least 30 miles an hour sets it off every time. So I'm not finding it horribly effective in terms of informing me when someone is on my property. I do like the quick snapshot photos it takes, since that would be the only way I would be able to see a trespasser.
I also find the audio to be equal to that of the Blink camera. But I found the shape of this camera difficult to position. I didn't want to drill a hole in my well so I was looking for something that I could just hide in the bushes. Again here I'd vote for Blink because there are some adapters to use to attach the camera without drilling into your wall.
However, the most annoying thing about this camera is that the base slides off constantly. No matter how much I click it shut, as soon as I attempt to twist it to position the camera, the top becomes detached from the base. Or the rubber part on the bottom of the base pops off if I try to screw it in anywhere.
It also does not send snapshots to my smart watch like the Blink camera does.
Neither of these two cameras is perfect but since ring charges to store my data and blink does not, I'd give the slight edge to the blink. However, the blink does not use rechargeable batteries so I might change my mind after I have to purchase new ones.
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Kredhead
3.0 out of 5 stars Good and bad
Reviewed in the United States on June 23, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
So I have had the ring doorbell for sometime now and love it. It’s not hardwired so I do have to recharge it every now and then but it will go a month or two before it needs to be charged again. I decided I wanted a camera in my backyard and I searched for something that could be used that doesn’t have to be hard wired as well. So of course I turned to Ring again since the doorbell is so amazing. I wanted to use only one app system too so that’s another reason why I got the ring stick up cam so everything is under the same app and easy to use. One thing I would HIGHLY recommend if you are not hard wiring this product to get the solar charger for this. I did not and I wish I did. I bought the camera first just to see how long one battery charge would last. It was only a week IF that. And I have it on the lowest alert possible so it doesn’t go off all day long. The set up and the placement is very simply straight forward and easy. The battery though takes HOURS almost a whole day to charge! So, that led me to buying another battery. So when one is in there is another fully charged on deck to use when needed which has been once a week. It’s easy to change them out but it’s really annoying that I have to do often. I wish I would have gotten the solar charger because it was only 20$ more than the extra battery. Overall I would still buy this product again knowing what I do now but id get the solar charger. It’s a nice product it’s reliable and I just like the ring brand.
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Barfield
3.0 out of 5 stars Inexpensive outdoor camera
Reviewed in the United States on May 4, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I like That this was an inexpensive ring camera and that’s why i purchase It. The quality on it is okay. The doorbell quality is actually better. It was very glitchy and sometimes it works fine. It did not catch the car riding by and sometimes wouldn’t even recognize people. I went Inside the app and adjusted it but it did nothing to help. I really Wanted to like this camera. They sent me a replace and the same exact thing is going on. It’s a hit and miss with this camera. I love That it’s able to be moved and adjusted but i wish the quality was a little better. I posted A picture of night vision. It is bad but you wouldn’t be able o see a person face or license plate if they were up to no good in your neighborhood.When you zoom in it gets really blurry. It’s an okay camera. This camera can be used outdoors and indoors but i feel Like it was really made for indoor use.
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A.S.
3.0 out of 5 stars Set-up was difficult. Support is completely lame.
Reviewed in the United States on March 21, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Finally got the system working, but we encountered issues that we had to troubleshoot. Contrary to the majority of reviews, for us it was a nightmare to get proper support for the setup process Once we charged up the units and initially started the app setup, we got great video image of the area we wanted to cover. Then, in getting the app set following what seemed to be clear and simple steps, no more video image. Called support, which gave us various troubleshooting suggestions, none of which resolved the problem. After nearly an hour with support, the call dropped. She didn't call us back. So we went to google to see if there was any useful guidance. Nope, that is a dead end. It took us about 10 hours to finally get the system up and running. BTW: Our WIFI signal is strong. And yes, we did charge the units fully, which took over 10 hours.
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Jellie & Ryan
3.0 out of 5 stars Great value but not perfect
Reviewed in the United States on February 24, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
After 3 months of use I would give this product 3/5 stars. The camera overall is a great value but there are some shortcomings.
First it's strengths is that is provided a decent picture rated at 1080p especially during daylight. I had no problem connecting to WiFi currently using a nest wifi router. If you have a ring doorbell and Amazon show; product intergration is good. Alexa can show video feeds in about 5 seconds average for me. Ring app is good and neighbor app is ok.
The biggest complaint for me is that the motion detection is not great. Its range is some what limited and inconsistent. Maybe 10-15 feet. Fast moving objects like the guy who broke and ran through my backyard to dodge the cops chasing him did not get detected. Zone detection not good u can pick 3 zones and can't customize it. Not great if you have a tree or moving objects near your camera.
Overall it's just ok
2.0 out of 5 stars Sadly i have to return it after two weeks of use!
Reviewed in the United States on October 27, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
**Updated on 11/8/2019
After two weeks of use, the stickup cam couldn't connect to my wifi extender while all my other devices are perfectly fine, including 3 other security outdoor devices.
Tried to reset the stickup cam but it couldn't connect to Ring 53 for setup, called technical support who instructed me to press the orange button for 25 seconds, finally the cam completed update, I was so happy to put it back up outside the garage, however, it lost connection with the wifi extender again, though still can do live view, but no motion alert.
At this point, I am disappointed and had spent enough time on this product, pack it up and return. Hope Ring will improve the product so I will purchase again.
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Easy to install and connected to my wifi in no time, the only problem is that the location of this camera is on the outside wall of my garage, far from my Internet modem/router, RSSi reading was 68-77, sometimes is hard to get it online. With the help of a wifi extender, I can improve the RSSI to 53 and now it works well.
There's a few seconds delay in reporting event or bringing it up to live view, but not a big problem for me.
This is the 2nd day after installation, so far so good, no problem at all. Battery during the day with solar panel is about 100%, will drop about 1% or less per hour after sundown, depends on usage I think.
This is an update of my review. On the 3rd day, there are two event recording had a completely black screen, cannot see anything but the letter ‘ring’ on the left side of the screen. There were also two events that had no alert or recording, that’s when my husband went in and out of the garage, there might be more missed event/alert that I didn’t know of.
Called Ring technical support, the technician just kept saying what she wanted to say, may be she was just reading her instruction manual, she didn’t listen closely to what I was trying to tell her. She asked me to delete and reinstalled the Ring app, unplug and reset my router, there’s nothing wrong with my WiFi signal, all my other devices were working well. Finally, I ran out of patience and asked for her supervisor, her supervisor asked me to take the camera down from the outside wall and reset it as a new device again, then it’s working, no more missing alert, however, the Motion Snooze function doesn’t work on the app, it says unavailable because Alert was turned off, but the alert was on. They couldn’t figure out why, this function is not important to me, so I didn’t want to spend more time on this issue.
Technical support was not very good, first of all, the back ground was very noisy with many people talking, connection was bad with static noise on and off. I asked why it’s so noisy at the background, then she did some adjustment and there was less background noise, I think she had her phone on speaker. The technician was not knowledgeable and not familiar with the product, it was a waste of time talking to her.
Today is the 4th day of use, found out that the recorded event footage takes a long time to process, need to wait at least a minute or more before you can view it, kind of inconvenient when you want to see what just happened right away, at least it should show a short preview of the event like other security cameras do.
Also, the sensitivity cannot be adjusted, even I move the sensitivity bar and the blue area becomes smaller, but it still alert me of an event when someone is walking outside of the blue area. Again, I don’t want to waste anymore time talking to their technical support, will give it few more days and see how it is.
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Alex B
2.0 out of 5 stars Not true HD, inconsistent video recording quality and apps compared to Arlo
Reviewed in the United States on November 12, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I have the Arlo wireless camera system for five years and I am comparing them to the Ring cameras that I’ve had 10 months.
Although the Ring is supposed to be high definition—it is not visually. The downloaded file is 1920 x 1080 and data rate is about 1350kbps. But the frame rate is usually only 15 frames per second that causes the playback to look jerky. The frame rate should be 24-30 fps for realistic, smooth motion. For some situations it is around 24fps.
Often the data rate is a poor 450kbps. I feel it is misleading to advertise the video quality as HD although the downloaded file meets a definition of HD.
My screenshots that I posted for this review show when the video is at it clearest and when it is at its poorest quality. The screen shot of the bicycle is in low resolution. The other screen shot of the passing car is when Ring is at its best. The screenshot image of the white truck in the intersection is from the Arlo cam.
I have not been able to determine why the data rate is often so bad and frame rate is undesirable at 15fps. (15fps is like the webcam videos from the 1990s). This is why the video recordings are quite awful and others complain about it too. However, it could also be that Ring throttles my account recordings to low resolution when too many videos have been recorded in a short time. A speed test shows my household wired Internet speed at the router is: PING 18 MS, DOWNLOAD 245 Mbps, UPLOAD 11 Mbps.
What is good though is the max sensitivity setting. I can record people and vehicles from about 100 feet away. Night color video is good but I have a streetlight at the front of my house. I also like the easy battery cartridge replacement.
Apps:
The Ring website is missing most of the features of the smart phone app. It sometimes requires an exasperating four click prompts to logon. Now they enforce the double verification log on which I think is way overboard for recording typical movement outside my house. I don't care if some hacked my Ring account and saw my videos: boring!
The smartphone app I rate it poor. It is cumbersome to use. It nags me with prompts about high battery use levels (as if I didn’t know) and to upgrade logon credentials (that I don't need in the first place).
The app from the Microsoft store is so basic and poorly designed that is one of the worst apps I’ve ever used!
Summary: the Ring system is a slick looking device but over hyped. I don’t plan on renewing my subscription to Ring and will sell my camera. For my situation, Arlo is better designed. It is consistent and overall is the better performing wireless video security cam system. The video is consistently smooth compared to Ring. The Arlo website and smartphone app are both well designed and not overly complex like the Ring’s versions.
UPDATE March 3, 2020. The Ring Android app developed issues that weren't resolved by Ring staff. Continued to have instances of poor video quality as described above. Don't think Ring equipment was worthy of spending $100 to keep my annual plan. I canceled my plan and sold my Ring security cams. I added more Arlo cameras (no extra fees or costly plans for them) and I am very happy that I dumped Ring.
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JMan
2.0 out of 5 stars Application - outdated and regressing.
Reviewed in the United States on June 4, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Have this on solar power. So installed by the roof to get the sun, and away from tree. The application is unstable, and get confuse, when you use the scheduling mode. It never went back to normal after I used the schedule mode for motion. I did not sign up for the subscription. I purchased this late Oct 2019. I have the floodlight with the subscription. It was great in the beginning (installed 2017?) but the updated firmware, or what they claim enhancement, also caused the application to be confused. Was addressed to Ring, but the light quit turning on when motion is detected and recorded at night. My issue is, when I changed network after getting a new provider. To change your wifi network, you have to press reset button on the camera that is installed way up there by the roof. I have other security cameras, I do not have to press any button to change the network name. It is all done in the app. Their excuse is for security. Really??? Your security of more revenue? Not mine, I just lost it. It could be worst if I climb up there and fall, for someone with the fear of height.
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PinqueLady
2.0 out of 5 stars Very disappointing.
Reviewed in the United States on November 26, 2020
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
We bought this to use in addition to the many trail cams we use around our property for security and for wildlife viewing. Our trail cams run circles around this. This Ring Cam is on our porch and it very seldom detects cars coming down our private road. We are greatly disappointed. We have the motion sensor adjusted to the lowest setting but it still fails greatly as a security cam.
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E's Reviews
2.0 out of 5 stars Camera Works Well; App Does Not
Reviewed in the United States on July 13, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I purchased my 4th Ring Camera about six months ago. All of the cameras work satisfactorily, though my first generation Doorbell Cam is slow to convey notifications. Nevertheless, I'm fine with the hardware. The problem, exacerbated recently, is the Ring App (Apple version). The App worked okay for many months though it is not particularly intuitive and could be much better designed (given the ownership of Ring, you'd think the best software engineers in the world could take a day and make the app superb; I guess sales and prosperity make Amazon and Ring sanguine and not a lot of effort seems to going into improving the App). Several weeks ago, after an update, the Ring App began to malfunction. It conveys error messages ("Something Seems to Be Wrong") and will not properly respond to user directives. For example, trying to delete old notifications is erratic at best--and this never used to be. In reading reviews of the App, most recent comments pan the update. I'm placing this in my review of the camera because good hardware is irrelevant if the software improperly functions. Ring (Amazon) needs to fix and substantially improve the App. They don't seem motivated to do so and, until it's done, I would NOT recommend any Ring products.
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trauma PA
2.0 out of 5 stars Worthless without a PAID SUBSCRIPTION!
Reviewed in the United States on May 21, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
The picture is great, the battery life is fine (although not easily accessed, takes several setting taps to get to see it), and notifications are timely. Everything was working until my trial subscription ran out. I had several offers to subscribe with the expectation of cloud backup of my videos. I figured if I had a special video, I would back it up to my phone before a certain time limit. It is not made clear that if no PAID SUBSCRIPTION you can only view LIVE. Once there is a notification, you open the app, wait for it to connect, and whatever happened is over with. No video, period. RING should state this upfront. It is deceptive not to. I paid twice the price for RING than I did for another camera that records for 12 seconds each activity and holds it for 7 days for FREE!! Giving me plenty of time to save it. Also, since the trial is over, the camera has difficulty connecting to my wifi when it never had a failure to connect before. So for this camera to be useful to me, I will have to pay the subscription making my investment about $120. There are definitely better options out there.
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Kris L
2.0 out of 5 stars No live view
Reviewed in the United States on February 12, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
We are having a hard time keeping wifi to it. We tried a ring pro chime and the rssi was still high. We bought a better router with mesh extenders and they will not connect with the stick up cam. We have excellent wifi with other ring products and all our other electronics. We have tested our wifi and have a good range far pass the stick up cam but the stick up cam has poor wifi connection.
I believe this may be a good indoor cam but putting it out doors away from the router gives you off and on security protection.
Update, we finally got a rssi of 20 to 30 on our cam. We had to put an wifi extender 2 feet from it.
Now our other problem, we do not get live views just a still picture on our phone. We tried unplugging it, still no live pictures. I think the stick cams are no good. We are going to try another brand, ring has to many problems.
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Jeffrey Fields
2.0 out of 5 stars Disappointed
Reviewed in the United States on December 19, 2020
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
Really disappointed with Ring. Used their products for a number of years, saw their battery operated Outdoor Stick Up Camera and thought it would be great to mount under the eave of my house, to monitor my driveway. It has to be installed upside down, giving an "upside down image". I assumed there would be a setting with which to show the image in the correct orientation, there is not, however there is a setting for the indoor camera. I called "tech support", there solution was for me to "upgrade" to the spot light camera. How hard could it be resolve this.
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luckyguy
2.0 out of 5 stars Poor motion detection
Reviewed in the United States on July 7, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
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I received the camera and installed it and I must say, it is subpar at best in terms of detection, I have it place in my Livingroom and walked through the Livingroom to the kitchen, and it didn't even detect any movement. It works fine if all you want to do is monitor a room or area, but i have it at the highest sensitivity level and was able to walk through the room without any detection several times. Very poor detection ability. And as of , 12/17 2021, it completely stopped working. wish i could return it.
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Quality Shopper
2.0 out of 5 stars Don't Buy It Unless You Buy a Plan
Reviewed in the United States on March 6, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
This will be a long post:
Bought at Christmas and didn't set it up until recently due to our weather in our state. Right off the bat, trial period was over, but I didn't think that was a big deal. Because I bought it for my husband, he set it up on his phone instead of me doing it on mine: BIG mistake. I'm the one who always has a phone on me, I'm the light sleeper, I'm the worrier and camera checker. Because he set it up, he is "primary" and I am guest "secondary." Primary is the only one who can adjust settings like motion sensitivity or delete unwanted videos that were taken (for example) installation, or range of detection. In order for this to be done, I have to get my husband's phone and do the settings. Because our trial was over, videos are not saved. It was literally impossible for us to install during December or January or February. So because our trial is over, here's what happens: As a secondary, I am holding my phone and get an alert there is motion. I immediately click on the alert bar on my phone and go to the app and click on LIVE view. What happens is -- scrolling-- and waiting. We get critters on our deck so this was one reason for getting the camera, to see the wildlife. The scrolling and waiting will last 3-4 minutes and you finally get a live view that many minutes later. I asked my husband who also had his phonoe in his hand and got an alert (it was a cat on the deck by the way) and he too immediately clicked on the app to see live view. He too got scrolling and waiting. NO live view allowed. This is apparently because the app is trying to save video and can't because our trial is over. Ring people told me I could pay $30 for the year for this device - OR $100 for the year and have many more devices added. Problem is, I am the one inquiring about all this and would like to purchase the $30 package but no.... because I am not primary, husband has to. I created an account on Ring but you cannot transfer ownership from "primary account" to another account even if it is the same IP address and street location/household. If we were to add more devices under MY account, I could absolutely have the $100 package to cover all of those but the single camera set up by my husband on HIS account would not be on it. That's one issue. To solve this, he would have to delete the camera from his account and I would "add" that camera to my account but was told by Ring the warranty would be voided. At this point I don't even care about warranty. I spoke with a family member who bout the same camera and they too had the "scrolling to view Live stream" until they bought a plan. Not being a Ring tech, I am presuming it is because the camera is trying to save the video (which it can't because we didn't buy the plan) so thus the scrolling. It seems once you "buy in" the scrolling goes away. I'd happily do this except for: (1) lack of ability to access motion and video deletion and range of view as a secondary user. (2) lack of transferability to another account without blowing the warranty. Just as an FYI, other cameras allow full access to another user if you so choose. So what to do? We are gifting this $150 purchase (camera and solar charger) to a family member who is "all in" with Ring. We will stick with the cameras we have and just add more. Honestly was going to give Ring a big thumbs up and be all-in as well but after this test with just one camera we changed our minds. As it stands now... this camera is good for "seeing the back deck" at any time UNLESS there is an alert. Then we have to wait 5 minutes to see the live view. Range and viewing gets 5 stars. Clarity gets 5 stars. Having to pay for a package just to be able to see who is on the deck in an immediate alert - zero stars.
2.0 out of 5 stars good to watch cars drive by during day not a good night time camera no alerts not weather resistant
Reviewed in the United States on December 16, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
The 2 stars are because the WiFi signal is great and day time visual is great. Cons even after changing multiple settings and modes batteries last only about 5 days. After the first week I stopped getting alerts. Motion sensors for people are almost non existent. Had to reset multiple times. Not good for outdoor use not weather resistant the night pictures and just condensation from cold temperatures no rain therefore on cold nights cannot see anything whatsoever. From about 9pm until 8am can’t see anything. Day time visuals and evening before cold temperatures clear imaging but again alerts and person detection stopped after about a week. Will be returning as I needed this primarily to get alerts when packages are delivered during the day and I would need to reboot all week to get the alerts and to watch my house at night which will not work because it’s cold and impacts the camera. No alerts and no visual at night is not worth the Money plus having to remove the camera to reboot and having to recharge batteries frequently. Basically only good to see cars drive by during the day during the day lol not what I wanted.
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IWeeleeWantedTaWikeDisPwaduct
2.0 out of 5 stars Set up software can be kludgy and frustrating. Requires too much light to get out of night vision
Reviewed in the United States on February 14, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Before you buy any ring products check out the reviews on trllTrustpilot. You'll get the real story there. Wish I had before I bought. Wish I could give this two ratings .. one for indoor and one for outdoor. Once you get past the setup it works great as an indoor security camera. For outdoors you need too many lumens to get it to record color non-night vision. I've got a cheap Chinese $24 camera that picks up color/not night vision with the light from a solar powered LED. With this one I needed to hook up an electric light with bigger lumens and I wanted to go all battery in case the power was cut from my house. Set up can be abysmal I spent hours on the phone with tech support. The setup app does stupid things like tell you you entered your Wi-Fi password wrong when you've entered it correctly. Or it might hang up at a dialog box telling you it's connecting and your only option is to crash out of adding the device and starting over.
Other glitches to numerous to talk about here. The intended functionality is great but the execution leaves a lot to be desired. I WILL say that the motion detection is really good. As you're setting up the app's voice will tell you "Please be patient. Rome wasn't built in a day." but I probably could have built Rome in the time it took me to work all the bugs out of setting this thing up. ***UPDATE*** motion detection when used inside is good. On the outdoor camera I could dance a jig in areas of a supposedly protected area of a custom detection zone and the thing wouldn't salute until I got right up near it. Wish I would have gotten another system but I've got too much time and money in this one. **UPDATE** OMG .. it picked up a chihuahua size dog earlier in my driveway but it didn't pick up an Amazon truck and the driver delivering to my door well within the motion detection area. I'm embarrassed for Ring. Dropping a star. ***Update***.. so I managed to defeat the night vision by putting a 6,000 lumen flood light on my driveway in front yard.. uy vey!!.. Still even with all that help motion detection doesn't activate until you get about 10 ft away from it... Lame!!
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Ernie
2.0 out of 5 stars Not good---don't waste your money
Reviewed in the United States on May 5, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
The Ring Stick Up camera is not a good buy. I have mine mounted about 7 feet up at the front door. It is wired for power so battery is not an issue. The biggest issue I am having is the delay in detecting motion. It NEVER catches someone walking up to the door. Only when they have turned around and have taken about 4-5 steps away. So I get a great shot of their back end. But that gets me nowhere when I have a "porch pirate" doing a snatch and grab of one of my packages. I have test this numerous times with me and my wife and kids. And every time it gets them walking away. never when walking up.
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Edmond Meinfelder
2.0 out of 5 stars Night vision is very problematic
Reviewed in the United States on September 18, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
You want security cameras when in places with security problems. I live in a sketchy neighborhood. After getting the Ring Security System, I mounted these cameras on the outside of my home. However, from experience, I know that, if you mount cameras low-enough to reach, they'll just get stolen. After mounting the cameras out-of-reach, I was disappointed to learn that the night vision has a very, very short range. So short, it can't see items over 8' away. Thus, at night, I just had a series of blank screens. I solved the problem through a series of automatic exterior lights, but the cost was far more than getting higher quality security cameras.
On the plus side, the Ring solar panels work adequately with these cameras. And, they still work after two years. Software updates have even improved battery consumption. But the main problem, poor night vision, remains.
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Amazon Customer
2.0 out of 5 stars Motion Detection Is Horrible!
Reviewed in the United States on June 23, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
I own 2 Ring floodlights & the Ring Pro doorbell. I love them! I bought the Stick Up camera thinking it would be the same. It’s not. In order to customize the area to be monitored, you have to use the Advanced Motion Detection. This only records as long as there’s movement. Nothing before or after movement stops. If you turn this feature off, the area monitored is very small (see attached photo). I tried both options. Both times, I was completely past my vehicle before the app alerted. I played back the video & it only captured my side as I rounded the corner. Had I been an intruder, the police would not be able to ID me from the video. Even with the Advanced Motion turned on, I had someone pull up in front of my house, walk up my driveway to my front door & I never got a notification or a recorded video. My doorbell picked it up though. Had it not, I would’ve never known there was anyone here. I’ll be sending this back. I may try the Ring Spotlight instead.
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Andrea
2.0 out of 5 stars Why the 2 stars?
Reviewed in the United States on May 29, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Rant
I have a ring alarm system, the doorbell and cameras. Ring’s attempt at this camera was to create an affordable and convenient way for us to feel secure. That’s all. You install it, and you feel secure however, do not count on this camera to ever allow you to go to live mode or expect it to pick up any motion.
I replaced the first camera because it would never connect to live mode. The replacement sometimes lets me see live. Sometimes, doesn’t cut it and I need it to pick up motion correctly. I happen to have same issue with my ring doorbell, but after setting it up for - 3rd time it works! I don’t have time to keep troubleshooting devices.
WiFi Signal
I have a WiFi mesh system that all these ring devices are connected to. My WiFi connectivity is no problem because I have some random brand outdoor camera that connects just fine.
Motion Detection
Just for fun I placed this camera on my kitchen counter for 3 days, it detected no movement. Trust me we’re using the kitchen. If it’s not working indoors right next to my router how can I trust this outside?
Night vision
If it detected then I would be able to know. The one time it detected something, the picture was clear compared to its competitors.
Why the two stars?
The quality is durable. It feels solid.
Easy set-up
When working the picture is clear
This has potential, if you don’t get a dud or like troubleshooting this can work.
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Amazon Customer
2.0 out of 5 stars Poor Performance Overall
Reviewed in the United States on June 24, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I live out in the country. I purchased this camera to be able to see my back door/back porch, mainly for night time or when I'm away from the house.
The "evolution" of this purchase:
1. Purchased the camera ($100).
2. After reading more reviews about poor battery life, I purchased the Ring solar panel charger, also (another $50).
3. After getting poor wi-fi connection at multiple locations that I tried on the back porch, a few days later I purchased the Ring Chime Pro wi-fi extender, too (yet another $50).
Performance of the camera/solar panel/Chime Pro combo:
Camera did not work reliably without the Ring Chime Pro wi-fi extender. Performance is much improved connecting via the Ring Chime Pro. The solar panel - even though it is in the shade for about half the day - has no problem keeping the camera battery fully charged (consistently at 99-100% battery charge).
The good:
Convenience and easy installation of being wireless;
Great quality video;
Excellent night vision also;
Solar charger works well;
Ring Chime Pro works well as wi-fi range extender
The not so good:
Had to purchase the wi-fi extender for this camera to get close to being reliable, even though other wi-fi devices worked just fine at those locations where I have the camera installed;
Camera motion triggering not very sensitive and has only very limited adjustment (no "zone" setup like other Ring devices). I have to walk within 10 feet of the camera for it to trigger on my movement;
LiveView is still only about 50% operational, even with a confirmed strong and fast wi-fi signal at that location - sometimes it will show live view, sometimes it will not.
Ring Chime Pro wi-fi extender does work well (after having to be on the phone to the help desk for almost an hour to get it to work initially) , but it is very sensitive to its own location - moving it just a short distance from one electrical outlet to another only a few feet away made a huge difference in performance. Because of that, it ended up having to be in a less than desirable location in the house in order to function properly.
Software seems pretty clunkly overall. It has a calendar function so you can enable/disable motion alerts, but only one on/off cycle per day. So I end up having to remember to manually turn alerts on and off so I'm not getting constant alerts when I'm at home and walking directly under the device. Plus, it can take up to a minute to show either LiveVIew (when that works at all) or a recent recording. I imagine that time would seem much longer when you hear that "bump in the middle of the night."
Oh, and the $3 monthly minimum charge to Ring to be able to see your recorded video. No way to save your own video recording without the subscription.
Overall, I'm pretty unimpressed. The two main functions I was looking for are unreliable; It won't detect motion at my back door from about 18 feet away, and LiveView operation only works sometimes.
Bottom line: If you're looking for a toy to play with, this works fine. If you want something to help with your security, I'd advise you to look elsewhere.
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Appalachian Lady
2.0 out of 5 stars Are You Kidding Me?
Reviewed in the United States on November 21, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
How ironic. The exact same time the "free" video recording ended, our units stopped showing live views when motion is sensed. When motion is sensed, we try to open the live view to see what's going on and it won't open, giving us a message of connectivity problems. However, if we wait about five minutes and then go to live view, it opens without a problem - every time. I finally gave up when we received a motion sensed at 11:30 last night and I couldn't get it to open. So this morning I tried to do the Basic Level of paid service so we could use the cameras for the very reason we wanted them, but I can't get past the credit card information. I know everything is correct but the "review plan" button is grayed out and I can't get past that. In the meantime, both of our cameras are useless unless we just want to watch what's going on outside 24/7 instead of only when we receive a motion notification. We could have purchased far cheaper cameras that would have worked for us better than this. We feel we are being forced into a payment plan although they are supposed to work for the purpose we want them without a payment plan. If we can't get the payment plan activated, we will be returning both cameras.
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MissyPris
2.0 out of 5 stars Don't waste your money
Reviewed in the United States on November 8, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
The cameras are good and the pictures are clear, however, the batteries don't last long and need to recharged regularly. It would be ok if they were low but above a garage or front of house is a bit much even if you have a backup battery, we had to climb a ladder to change the battery out. Aside from that they want $10 a month for each camera to show any captures. Very disappointed. I truly thought there would be a better bulk deal. Also the doorbell is great but very slow to react. By the time you get to answer the ring the person is gone. Will research hard wire.
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Ramon Gonzalez
2.0 out of 5 stars Get the plug in version
Reviewed in the United States on June 2, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I purchased the battery Stick Up Camera, and had it to monitor my front door area. Installation and connecting to the Ring app was simple. Video quality was amazing, and the motion function was also nice. After one night I was unable to view the Live View on the app. I took out the battery and tried, but it would not reconnect. I uninstalled the camera from the app, and reinstalled it. Worked for a full day and the same thing happened. This time I did not reinstall the camera I just went on my Amazon app and started the refund process. I will try ordering the plug in version and hope to have better luck.
1.0 out of 5 stars Notifications aren’t reliable at all.
Reviewed in the United States on October 24, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I rarely write reviews. I was really excited about this product so I ordered two. Just got them today and spent 3 calls with support and they don’t work as intended. I had a breaking on my property two weeks ago. Support tried to help with both and unfortunately hours later nothing. The issue for me is that the notifications barely work. It’s a hit and miss if they do. What’s the point if your devices do not get dependable motion notifications? Customer service was nice but unable to help at this point. I had been burglarized two weeks ago and was expecting that this would be great.
This is my second review. I have to wait for an appointment next week after an email I received today. I didn’t go into full length yesterday because I was upset. First they told me my first device was defective and to open the second one and that I would get a replacement for the first after a hold of 1 dollar on my card. I wanted to test it looking out my living room window. I’ve had no alerts since at all. My neighbors kids came by and knocked on my door and nothing. If you want to watch a live camera all day and night this is for you. We come and go and I pay ADT to monitor my house. I’m angry because I lost a lot of tools and if this doesn’t do motion alerts whether home or not just find something else.
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TC
1.0 out of 5 stars Ring, stop blaming everyone else and look at your own gear *****UPDATE*****
Reviewed in the United States on December 4, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I work with cameras, WiFi, mesh gear, microwave technology, 4G, etc. I stream audio and video and work with complex systems. Every time I read a Ring forum person write in about a Ring issue, Ring never accepts blame. My Ring doorbell signal is less than my stick up cam and it works great. I am on my second stick up cam, and it has serious flaws. Let’s just say, I can push WiFi down my street, but a stick up cam in the same room, as my router, doesn’t get a decent signal! Folks, we have here a company that has failed to get the bugs out of their firmware. The doorbell works fine, the indoor cam mounted in the garage works fine, all my other cams works fine, but a simple stick up cam doesn’t. No Ring, there are not too many devices on my network, I turned them off just to see if your excuse was even viable. Bottom line is your firmware needs work, a lot of work, even your motion detection has issues, video playback has issues and it’s only on the stick up cam. How do I knows this? Let’s just say, when you try one cam, and it doesn’t work at all, you call Ring and talk real tech, they say send it back and get another, that tells me it’s an issue with the devices, especially when the second one starts up fine then begins to have issues. I even borrowed another indoor cam, and tried it, it worked fine.
Stop pointing the finger at people who buy this and blame them for its issues. It appears your older generation device stick up cams work better. There is a flaw somewhere in the string of code and every new one going out and getting updates will have these issues. I would have bought several of these, but they don’t work. Thankfully I can fall back on other competitor devices in the mean time till you get it right. Don’t be ashamed to stand up and say you made a mistake, stop saying it’s people’s internet or WiFi strength, maybe your WiFi receiver or antenna in the stick up cams has the issue. I can stream some serious bandwidth at 30fps, and not even lose a frame, but yet a $99 camera can’t even stream 5’ from router with serious upload and download speeds. Like I said before my doorbell works perfect, maybe I should mount a few of them around the house, flush them into a concealment, and disable the button. I bet no one has used multiple door bell and small hidden cams yet. They seem to work great! Why is it I can walk down to my mailbox with a streaming WiFi camera I have, and your stick up cam, and the stick up cam drops out, yet my other camera doesn’t? No it’s not arlo, it’s a simple WiFi based camera. Go figure, I bet you got a deal on some second rate WiFi receivers and board antennas hoping 50% or more worked, just look at the amazon feedback, that should support my argument. That’s all.....
After my review was written, Ring tech support reached out to me. Jason, and I spoke for an hour and he gave me a few options. One of the options was to replace my Stick up Cam with the POE Stick up Cam Elite. I was hesitant because I didn’t want to run a Cat6 cable where I had the stick up cam at. He talked to me and asked me to try it. He sent me the Elite version and I tested it. To my surprise it worked flawlessly, so I did the full install. The Elite version allows for much better motion zone control, and since it’s wired to a switch with a POE injector, the activation response is super fast. Because most of the ring cameras are a bit grainy without ambient light or the assistance of additional lighting, I opted to add a dual 500 lumen motion light on my back patio. Walking anywhere near it not only activates the light for a few minutes, but allows the elite stick up cam to get a clear picture. This not only solves my problem, but serves a purpose with the additional lighting. The Elite stick up cam, is the only POE version they make, but if the Ring flood or spot cane POE, I would go with them.
My sincere appreciation goes out to Jason, from Ring. He is fast to respond to emails and gets involved problem solving. I appreciate his help and his concern. I will continue my use of the Elite versions as they work for my applications. I still will return the original stick up cam as it didn’t work for me.
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branden
1.0 out of 5 stars Bait and Switch with new design
Reviewed in the United States on December 5, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Camera itself works fine, the negative review is due to the redesign and deceiving / shady business practice.
The old design could be mounted just about any which way you could think of, then they do a "redesign" and it no longer comes with the ability to mount to the ceiling without the picture being upside down. You now have to buy an additional ceiling mount. This could easily be solved in the software adding a feature to rotate the video. Of course they don't highlight this change anywhere.
**Edit to the review, 1 star continues. Added a camera which started a trial on that camera on a location that had a protection plan already. This then kicked the other cameras off the protection plan, stopped them from recording an more and deleted all the old videos. Didn't even know it happened until I needed to use the video footage.
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NPFamily
1.0 out of 5 stars A major flaw in HW design or firmware
Reviewed in the United States on November 2, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I was able to set up the camera to my router within 15 mins. Everything seems to work fine except for one thing. If I reboot my router, the camera won't re-connect to the network. Other devices re-connect within 1 minute of the router coming back up. I had to reset the camera in order to get it to re-connect, twice already. During this not-connecting period, the battery drains about 10% over night.
Updated 11/13/2019: The camera continues to disconnect from my router for no apparent reasons (even when my router wasn't rebooted). This is the fourth time so far since Oct 26. Had to do a hard reset every time after waiting for more than 12 hours for the camera to reconnect. I have the camera up 10+ ft under the roof. It's a pain to do a hard reset and re-setup. Battery level drops from 100% to less than 45% (2.5 wks).
Updated 2/17/2020: I had to buy a whole new router in order to get this camera to connect and not use the battery like crazy. My nest door bell camera worked just fine with the old router. I also bought the older version of the camera from Costco. Here's one example of signal strength from all of them: the new version camera (-110dB), the older camera (-50dB), another older camera (-58dB). They're all in the same area.
So, I'd never buy this camera again.
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BookGuy12
1.0 out of 5 stars Inferior to all previous Ring Cameras
Reviewed in the United States on October 28, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
These do not work nearly as well as Ring's previous versions. The motion detection is HORRIBLE. The whole purpose of getting this camera was to DETECT MOTION and so far I've only had two alerts after at least a couple dozen people have walked right in front of the camera. I will be returning this ASAP.
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Greg J
1.0 out of 5 stars Someone watching me. Don't buy
Reviewed in the United States on November 25, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
At first I thought that my daughter was checking on me. She said it was not her and I even removed her to see if it still happened. It did. So I thought that I was hacked. I changed my password to a 20 charter alphanumeric one, changed to 2nd parry authentication first via phone then via Microsoft authenticator. They were still watching me. I work with software for a living so I was determined to figure it out. I contacted Ring and asked for me records and ip addresses of whomever was watching me. They said that because of privacy issues they could not give them out. Whomever this is, is alerted to motion from all of my cameras, doorbell pro, stick up, spotlight. I know this because if I go to Live view it shows that I have been Live Viewed already while I'm outside. Then they started deleting after viewing and deleting when a package was dropped off, but that still is shown as viewed even if the video file can no longer be viewed. I then bought the most sophisticated dns encrypted router. I'm still being watched. It has to be someone internal from Ring. I unplugged all but 2. One on front and one on back of the house. No more doorbell cam or stick up cams. Don't buy this. If you want cameras, only but Ethernet connected that are saved to your hard drive and don't have a cloud account.
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Dominic Zerbolio
1.0 out of 5 stars Doesn't work reliably or at night through a window.
Reviewed in the United States on November 30, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Despite having good WiFi Signal Strength on three networks, I could not make this camera work reliably. I chose it because I wanted to mount it inside to oversee my front door through a side pane of a bay window. Besides it's general unreliability, at night, through a window, the reflection off of glass made it functionally blind. I do have another ring unit, a flood light/security cam and it is mounted outside and works both reliably and 24/7. And on the same network as I attempted to use with the Ring Stick-up cam 2. This unit needs to be re-engineered.
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Brad
1.0 out of 5 stars Died after three hours allowing robbers to break into my car
Reviewed in the United States on August 14, 2020
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
Luis, Ring’s Amazon executive community Support representative reached out to me after I posted a negative review I guess in a futile attempt to persuade me to change the review, he wasn’t able to reimburse me for lost time, money, or patients I wouldn’t recommend this company to anyone honestly, I received my camera and solar panel, placed the solar panel on top my roof in direct sunlight, charged the battery, and mounted the camera, only to have it die a few hours later, this happened twice, both times I called customer support I was connected to someone who barely spoke English, was of no help whatsoever in sending me a new battery, the second time my camera died it allowed someone to break into my car, fed up I had to climb up on the roof, take down the camera, and bring it to a UPS store in the middle of the hood, terrible experience altogether
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The Vid Pro
1.0 out of 5 stars CAMERA LENS FULL OF RAIN WATER, NOT SUITABLE FOR OUTDOOR USE!! ZERO CUSTOMER SUPPORT!!!
Reviewed in the United States on August 14, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I have a dozen of these Stick-Up cameras. Ring use to be amazing, now they are Junk. Terrible customer support. Good Luck EVER trying to talk to a live person. "Product Support is temporarily unavailable." Two weeks??? That's NOT "Temporary"! I have two Ring commercial accounts, I own two full ring alarm systems, and each has a dozen or so sensors. I also have 18 Ring cameras at two locations. All the outdoor cameras are located under eaves or overhangs, and work fine. I tried locating one out in an unprotected area, and the first rain storm it flooded and no longer works properly. And yes, it was installed 100% correctly. I've tried repeatedly to get help from Ring, to no avail. Customer support is now just a computerized loop of canned support answers. So VERY VERY DISAPPOINTED. I cannot recommend RING products to ANYONE.
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L. Locke
1.0 out of 5 stars Don’t do it! DO NOT BUY THESE!
Reviewed in the United States on May 15, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
IMHO Take your hard earned money you would have spent on this and get a better system. They are finicky, connect and disconnect from the wi-fi randomly and by the time your live view pops up whatever you were trying to look at most likely has gone. If you enjoy spending time trying to get something to work and genuinely enjoy being frustrated this is the product for you. If not, get something else.
UPDATE: In addition to adding a mesh system to the house, today I obtained a brand new modem from my service provider. The signals to the cameras improved and I now have two of three cameras not working. No live view. They go on line and off line as they feel the need apparently. DO NOT get these. I recommended these to my neighbors when they worked good for about 4 weeks. They ordered three and have since received them. They are fighting the same battle I am already. They’ve replaced routers twice and the modem. They are looking to return theirs as well. Had a co-worker who bought Arlos. His internet is much much slower than mine and he has his cameras spaced further away from his router than I do, much further. Guess what? He has had no issues at all. ZERO!
FINAL UPDATE: I know how frustrating this gets but I stumbled across EUFY cameras. These work great! I actually installed them in the exact same spot the ring cameras were (rings kept going offline because of “weak signal“). The connection is great and they are working fine. Homebase and two cams cost slightly more than two ring stick ups (like less than $20). Extremely pleased with EUFY.
1.0 out of 5 stars The control App is a hot mess
Reviewed in the United States on November 25, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
The system was easy to install. Everything went ok for a day then the outdoor camera started losing wifi connectivity. I was up on a ladder at least once a day for a week resetting the camera so it would function and I could use the app to view the monitored area. During that time I noticed a dark spot that seemed to be growing on the video the camera would record now and then. Enough was enough, I sent the camera back and exchanged it for a new one. That one does not have the same connectivity issues but it still has problems. It doesn't always record when there is motion. It will take a snapshot but won't notify that there is motion. (Probably the app more than the camera)
The app is a horrid mess. Constantly, freezing up or crashing. Half the time it won't connect to the camera. When I called customer support(what a joke) I was told it was my wifi signal and that I should install a extender. Um... I have a mesh system and the camera is on the outside of the wall directly behind the base unit of my wifi system. You can't get any closer. The camera is the only device set to have priority on the Wifi system. Every other item, from my robot vac, thermostat, computers, and tv, has zero problems with staying connected or functioning well with this Wifi system. Only Ring has a problem.
Today, again, the entire ring system has a major outage. Wow. Great security Ring. I pay for monitoring and I don't even know if that is functioning with a major outage. This system is horrible because of the app. You can't control your system without this app and the app is always malfunctioning.
If you buy this system, and I recommend you do not buy it, then get used to seeing what's in the photo when you go to your app and try to do anything with your system.
Completely inexcusable. This is supposed to be a security system. How secure is it if you can't view video recordings of your property or access your cameras and devices because the app is constantly failing.
I bought this system in May 2020 it is now Nov 2020 and this system has been a headache to operate almost daily. And what ever you do don't waste your time with Ring support. They are useless and the customer service is abhorrent. All they will do is tell you that it is your wifi ...that seems to be their standard answer for anything that goes wrong.
Since the product you purchase won't function without the app and the app is constantly failing it is important to note this shortcoming. It doesn't matter how easy the product is to install and use if the method you have to use to run the product constantly fails. It renders the entire system inoperable, easy install or not.
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Ed
1.0 out of 5 stars Ring has limited how you can view picture
Reviewed in the United States on September 14, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Recently purchased my third Ring wireless Stick Up Cam to add to my outdoor cameras. The first two were “ceiling mounted” and you were able to rotate the view from the device’s video settings. Unbeknownst to me with this purchase Ring has eliminated the ability to rotate view. It must be used standing on it’s base to have it view in the correct orientation. So, from my Device Center I have two cams showing proper video orientation and the most recent addition showing an upside down picture. Ring Support Center indicates having the camera in an upside down orientation will affect its detection of movement. Ring has added a ceiling mount specifically for the Stick Up Cam at a $20 cost instead of just allowing it’s customers the use of the previous rotate view option. Lovely! I strongly suggest that if you’re looking for a ceiling mount cam system, you look elsewhere.
Btw- Ring Customer Support calls get routed to Asia and the actual support sucks! Currently on hold for 1 hour 35 mins and that’s after being disconnected with my first attempt to reach them.
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LM
1.0 out of 5 stars They don’t work!
Reviewed in the United States on October 22, 2020
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
We bought two thinking these would be good. We have the ring doorbell and it’s okay. It catches maybe 70% of the motions so we decided to check these out. The first camera would not activate live mode. We fully charged the battery. Downloaded the software. Connected it to the internet. And it would not get good internet signal sitting right next to router. The camera would detect motion but live view would not work. We checked the internet strength and it was good. So we tried the other camera. That one we got to work! Yayyy right? Wrong! It worked for a few hours pretty good. Then we reset the router and tried to connect the other camera. Same thing. Live view would not work. Signal strength was better this time. But guess what, now neither live view would work on the cameras. We deleted the camera that wouldn’t work and the live view on the other one still won’t work. Internet strength is good. I give up. These will be returned. This is not worth the frustration.
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Prime Member
1.0 out of 5 stars Don't waste your money
Reviewed in the United States on January 9, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I purchased this because I have the Ring Doorbell and it works great. I installed this camera above my Garage to watch my driveway and it works only about 25% of the time. It shows a strong signal but I cannot see the video stream on my phone even when I am on the same Wifi. The motion detection only works about 25% of the time. I contacted Ring support and they had me try a variety of things that ended up just wasting my time. The camera still does not work properly and Ring support offered no solution what so ever. I guess I am stuck with a horrible product and wasted my money on this thing. It is the worst security camera I have purchased and I will be replacing it as soon as possible. It will not be another Ring device.
UPDATE: I have figured out that this camera works ok as long as it is indoors. If you put it outside, it is just a round brick. Ring even sent me a replacement and it still does not work if outside. I got the solar panel with it but there is no reason to power a brick. I still say this product is horrible and a waste of money. Buy anything else for use outdoors. DO NOT BUY if you want something you can rely on. If I could give a rating of zero stars, I would.
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Val Dom
1.0 out of 5 stars DON'T BUY THE WIRELESS stick-up and solar panel
Reviewed in the United States on September 5, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Horrible horrible battery life!! DO NOT BUY the wireless version! I had it charged 100%, and it died within 24 hours!! I installed the camera at 4pm and the following morning the battery had already died! I was shocked! How was I supposed to keep my house safe with this useless battery life?! I also bought the solar panel and didn't charge much even with DIRECT sunlight for several hours. It supposed to keep the battery charging 1 to 2 percent per day. I didn't see any good having the solar panel for that. So returned all the wireless cameras and solar panels. Don't waste your time and money on these products!
I was so excited to read all the positive reviews only to find that I was immensely disappointed in both the wireless stick up cam and solar panel duo. I don't get how they have such positive reviews!!
I will say the app is really cool and has great integration, as well as user friendly. But the product itself didn't meet my expectations. The picture quality is actually very good. I want to give other ring products a try. But will be cautious with wireless products, as now I know they are just garbage.
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airforcecop
1.0 out of 5 stars Extremely Unhappy!!!
Reviewed in the United States on September 3, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
I set up my camera yesterday around 1700hrs with a solar panel and the battery drained in less than 12 hrs to 0%. The app told me since the solar was plugged in to put it on wired and then the camera worked fine and had notifications from about 40 or more feet away. After HOURS on the phone with Ring Support, all they said it was a battery issue and to put it on battery mode and not wired and now I can barely get alerts 10 feet away from the camera. There should NOT be that much of a difference between wired and battery mode. Almost wish I would have paid for a more expensive camera maybe it would have worked better. Extremely disappointed in this product!
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J & K
1.0 out of 5 stars Did not recieve what I ordered
Reviewed in the United States on December 10, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Just be warned, I ordered the Ring stickup Solar "package" with free echo dot. I mean really....who would NOT get the echo dot for free??? Why is with or without a free item even a question or an option?!?!?!? I thought..damn...this price is too good to be true. And I was RIGHT! What did I get.... I got a Ring Stick Up Cam, not battery, not solar and not an indoor. I don't know WHAT model it was...but get this....their was NO PLACE to plug in the Solar panel. None. I hunted down the installation instructions...which requires you to KNOW what you have....so I read them all....my only conclusion is that somehow I got a "Battery Powered INDOOR ONLY Cam" with a solar panel. WTF! And the Echo DOT???? Nowhere to be seen. I suspected issues when it "shipped" in possibly "two packages" and the DOT was NOT listed on the Order receipt. I am sadly disappointed with Amazon for screwing the pooch on this one. I am sending them back. Since I didn't get the Echo DOT I decided to order from "Ring" directly for the same price (minus the DOT). So beware of the Solar "Bundle" what you see.....is NOT what you get at least for me.
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Randall New
1.0 out of 5 stars DO NOT purchase any Ring security products at this time.
Reviewed in the United States on July 22, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
Set-up was fine, no problems. Left it on overnight to see how it did on it's own. After about two hours it died. Battery was good, it just shut off. No motion detection obviously. Not what I want from a security camera. Called Ring support, they're clueless. All they can do is read a drop-down menu and if that doesn't fix it then return it. They really don't care.
Update: Believe it or not but Ring representatives actually DO read reviews. I was contacted via email by a nice gentleman from Ring politely inquiring about my review and what was my problem with the device. We had a nice chat and he did offer his disappointment that their product failed me. Ring is a good product and their prices and plans are about the best out there, IMHO. He was gracious enough to offer me a discount should I care to give them another try. After my current upset subsides I probably will. I'm a magnet for glitches in the matrix and feel I did get a defective product; it happens, to me mostly. I'll purchase another Ring camera and see how that goes. I have hope. Ring is a good company; many friends and relatives have their devices so they do come highly recommended as well. Will edit review as events play out. Final word: Purchased another Stick Up Battery Cam and Chime Pro for wi-fi extender. After about a half hour on the phone with customer support - and I got excellent customer service - and a very nice lady explained how to make it all talk together. Perfect! Would certainly recommend Ring for quality products.
UPDATE: Now another update and Ring has once again failed spectacularly. Enough of this. I have spoken to Jason with Ring. A very nice and knowledgeable gentleman. I sincerely hopes he finds another occupation more akin to his qualifications because right now Amazon/Ring has him pushing crappy merch and putting out fires from customer complaints. In closing, allow me to remind you DO NOT purchase ANY Ring security products.
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James
1.0 out of 5 stars Would not recommend. Don't be like me, do better.
Reviewed in the United States on February 21, 2022
Style: Device OnlySize: 1 CamColor: BlackConfiguration: BatteryVerified Purchase
Pros:
•Easy set up
Cons:
•Constantly misses motion and events
•Does NOT capture continuous footage, only keeps clips if you pay for the premium service and even then will only capture *IF* the camera picks up motion
•Randomly will disconnect and need to be repaired to the internet
•Sun rise can set off the cameras motion detection but ATV's and people right in front of it sometimes wont
•Nightvision is okay at best
•Audio quality is absolutely awful, sometimes it will be nothing but loud ear piercing whining
•If your internet goes out you can kiss your security goodbye, ring offers an even more expensive membership that's marketed as keeping your cameras online without internet via cellular service. That money grab is the only option instead of the camera still functioning without internet and uploading clips when it reconnects like it reasonably should be able to do.
•All footage is stored via Rings cloud service, so you're stuck trusting that Ring (who has intentionally hid replies on their social media that negatively criticizes their down time of their services) and Amazon (an obviously moral company with zero controversies) will respect your privacy ?????
•Batteries will last for a couple weeks but no longer than a month, and the solar panel accessories that you can buy only prolong the life by a small amount, they're practically a complete waste of money.
•Each camera says it comes with a free 30 days of their premium cloud subscription service, but that's not even entirely true. buying multiple cameras will not stack the free 30 days, it only resets the trial. Despite the paperwork claiming each camera is 30 days you would need to wait a month before setting up each camera to take advantage of the "deal" they give you. Customer support agents will fight with you on the phone to avoid retroactively giving you more time. Something that seems to reward customers for buying multiple products in bulk is actually a stingy attempt to get you for every dollar they can get asap. Speaks volumes for their sense of loyalty.
I bought 7 of these to put around my property, if I knew better i would've bit the bullet sooner and spent my $700 on a better set up. Don't be like me, do better.
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Robin Remde
1.0 out of 5 stars Useless if your power goes out
Reviewed in the United States on November 9, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: BatteryVerified Purchase
We purchased this unit to provide surveillance at on our property. This home is in a rural area, and experiences frequent power outages. And we are out of town for extended periods of time. We purchased a battery powered unit with a solar panel to ensure that the batteries would not die while we were away.
Turns out that after the power goes out, the unit must be manually reconnected to your Wifi - unlike EVERY other camera system, it doesn't periodically attempt to reconnect to the saved wifi network. So, our doorbell and exterior battery powered cameras are all useless until we return home.
Essentially, a complete waste of money for a doorbell, 2 exterior cameras and 3 solar units. At least the hard wired units reboot and reconnect after a power failure.
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