#1:Ring Stick Up Cam Plug-In HD security camera with two-way talk, Works with Alexa - Black
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5.0 out of 5 stars 5 STAR
Reviewed in the United States on October 25, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
WOW, SO FAR THIS RING CAM HAS SURPASSED ANY OTHER SYSTEMS I HAVE USED BEFORE, SUPPER FAST SET UP WITH CELL, WIFI ECT. INSTALLED QUICK. UP N RUNNING IN 10-15 MINUTES FOR AN OUTSIDE INSTALL. UPDATED 10-31-19. I LOVE THE RING SYSTEM, ONE THINK IS AN OUTSIDE CAM I PUT UP WAS A BIT AWAY FROM THE ROUTER, IT SHOWED WEAK SIGNAL THEN WOULD NOT WORK, FOUND THIS OUT FROM A CALL I DID TO CUSTOMER SERVICE, THE LADY WAS SPOT ON IN FINDING MY ISSUE. I PURCHASED A RING CHIME WIFI BOOSTER, NOW NO ISSUES. GREAT SYSTEM.
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Gcheezpuff
5.0 out of 5 stars ***Updated*** can be used with battery and power cord for so you have battery back-up
Reviewed in the United States on December 10, 2020
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
***update*** changed to 5 star, if you set the camera to battery mode and then plug in the power outlet, it keeps the battery charged at 100% allowing the camera to use hardwire and battery power for backup in the event power is cut. This works as I intended, just need to figure out the setting*** Descent camera, but I am a little frustrated at a couple things. First, the inside camera allows you to mount upside down and then flip the camera view in the app. This was my install plan with the outside cam, but the outside cams do not offer the video invert option in the app. They claim this is for motion sensing issues, but I suspect it is so they can sell you the additional top mount. The biggest issue I have is that the stick up cams can be used with battery or plug in, so I bought the extra batteries thinking they would charge when the power supply was plugged in (nope) and that they would work as a back-up power supply if power is lost (also nope) the batteries have to be removed to charge and you have to manually switch between battery power or power supply within the app. I basically wasted $40 on batteries I’ll never use. I have an outside outlet on a timer I use for Xmas lights and I wanted to use the same outlet for the camera thinking when the timer kicked off the battery would kick in keeping the camera live, nope, camera will not automatically revert to battery backup. Apparently they just made it so they can sell the same camera as either battery or power supply.. no point in having both without them working together and being automated, which is not the case. I also tried to research this before purchasing the batteries and I could not get a clear answer anywhere which I think is intentional. Otherwise this camera is as advertised, works well, picture and night vision are good and other features seem to work as described. Setup was easy.
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Rfm
5.0 out of 5 stars Nothing “security” about it.
Reviewed in the United States on October 3, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Ring is basically a bunch of over priced junk with sleek marketing. I have a Ring Doorbell that seemed to work pretty good for the first year and a half, or so I thought, and I added the Ring Stick Up Cam. Having two cameras now made me aware of how much motion each camera was missing on a regular basis. The Ring Stick Up Cam is on my driveway and the Ring Doorbell is obviously at my front door. Often the driveway cam will pick up motion and when the person walks to the front door...nothing on the doorbell cam unless they actually press the button. This happens in reverse also. It’s very “hit and miss”. Lag time to answer on the app is ridiculously slow. Now my Ring Doorbell takes itself off line on the regular and recently started ringing at random times all by itself. There is no security if the cameras only randomly work. Today, we packed a car in the driveway and drove out....absolutely no motion detected at all, I checked the app and it was online and gave me a Live View so it wasn’t a connection issue. Both cameras are hard wired and have excellent WiFi signal. I’ve adjusted settings and everything else I could possibly do without success. My guess is Rings server is subpar. A yearly subscription fee for what? Odds are if an actual crime occurs these cameras won’t pick it up. Packages get delivered and Ring detects nothing, so obviously a thief could just as easily steal the package without triggering motion detection. So my advice is save your money for something else if you want a true security system....this isn’t it!
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C.Morin
5.0 out of 5 stars Great deal for $99
Reviewed in the United States on October 24, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Bought this after learning about do-it-yourself security cameras. This Ring Stick up indoor outdoor security camera is a good quality security for $99. Firstly, I went to a geek tech store and bought a security cameras set and was completely disappointed with my experience and the marked up prices.
This camera is very easy to install yourself. The picture quality is great. The App is easy to navigate and for $99 you can see what’s happening in front of your property when you are away and added security when you are home. I recommend using the Ring stick up plug in security camera....comes with an 8ft and 22ft cord 30ft total... if you can drill a hole on the exterior to the inside of your home to reach a electrical outlet to plug this device in that is the best option without the hassle of recharging batteries. I tried the recharge battery mode and did not like it but if you do go the battery route make sure you get the correct solar panel (called Ring Super Solar Panel) that will help the battery life.
I understand some people can’t drill holes where they live and recharging battery mode with a solar panel is an ideal option for some. Hope this was helpful.
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5.0 out of 5 stars Ring Stick Up Camera Plug-In
Reviewed in the United States on January 11, 2020
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
I purchased the 2 Pack of the Ring Stick Up Camera Plug-In, but I have only put up one of them at this point (long story). However, I wanted to write this review because I felt doing so might help some others trying to decide if they should buy Ring or not. First thing I have to say that when you receive something from Ring the packaging screams quality. No cheap of flimsy box; everything that is in the package is well protected and yet easy to get out.
Before I installed the camera I ordered a battery for backup. After installing the battery I set the camera up following the directions. The Ring android app made it extremely easy to get the camera connected to my network. Once that was done I took the camera outside and found the location where I wanted to install it based on the area of view I wanted covered. By the way, I did order one of the Ring ceiling mounts for it, but the more I looked at the area I wanted it to cover the more I realized that I could use the mount that came with the camera.
There is a single screw that holds the stand on. I removed it and moved the stand/mount to the back of the camera. In order to do this you do have to removed a weather seal where the mount needs to be placed; be sure to put the weather seal in the bottom of the camera where the stand/mount was located. It is easy to do, after removing the seal just place stand/mount in the hole, put the screw back in place and you are done. Took me less than a minute. I then marked the location where the detachable part of the mount need to go, drilled a couple of pilot holes, put the screws in and the base of the mount was in place. Snapped the camera into it and put in the security screw. After getting it mounted I plugged it in and it came right up. Used my phone to view and adjust it to cover the area I wanted covered and I was finished with mounting it. Probably took me a total of 10 minutes.
So, how does it work? Great. Since I already had the app open I went to the setting menu and turned on the Record Motion and Motion Alerts feature. I turned on Motion Verification and set the Motion Zones the way I wanted them. I then set the Motion Detection and I was done with the setup.
The camera has been up for 3 weeks now without any false motion notification, which is a great thing. My wife and I have looked at it quite often. It comes up quickly and the image is great for a security camera. If a friend or family member asked me if I would recommend it, my answer would be absolutely.
The things that stand out in my mind are:
1. The quality of the packaging, but more importantly the quality of the product itself.
2. The ease of installation.
3. The features and function of the app and the camera.
4. The fact that I don't get false alerts, but at the same time it does alert me when it should.
5. Ease of use.
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James A.
5.0 out of 5 stars Great for monitoring outdoors around home
Reviewed in the United States on August 24, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
This is my third Ring camera (door bell, inside camera and now this outside camera), and I have become sold on Ring products. This stick-up plug-in outside camera exceeded my expectations. I mounted it on the side of the house under the eaves. Physical mounting was very easy, and the cord was long enough to reach through the eaves to an outlet in the attic without needing an extension cord. The ball-and-socket joint in the mount allowed sufficient angle adjustment that I didn't need a separate mounting bracket. The angle of coverage is generous, the image is crisp, and the Infrared night vision is incredible. It's easy to connect to WiFi, although be advised: when first connecting, it upgrades the software and tells you it could take up to 5 minutes. Mine took 10-15 minutes with a high-speed router, so be patient. There is also a wide range of parameters for the camera you can set with the Ring app, making it even more versatile. I highly recommend it.
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Blaydese
5.0 out of 5 stars All the way from Okinawa Japan!
Reviewed in the United States on February 22, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
PRO:
1. Used outdoors, so white is best as to not absorb the heat of the sun.
2. Brand name and if it breaks, I'm going to get a replacement one no matter what Ring and Amazon says.
3. Nice wide angle, motion zone, etc. etc. etc. read the other reviews for all that spec stuff.
4. I'm on assignment to Okinawa Japan at this time and I can use the ring app and see this dang near real time. If folks complain about "slow" then it's your ISP and your internet use, not the app or the camera. Upgrade your stuff folks. I'm all the way in Japan and can see this fast.
CON:
1. None so far, BUT, where I have it placed, it's gonna melt. It gets 122 degrees in the summer, and it rains in the winter, so lets see how well this plastic holds up.
2. It's mounted up so high, the voice part is useless for my needs.
OTHER:
1. BUY if you want to add a Ring camera to you account.
2. DON'T BUY if you think this will hold-up in harsh conditions, I have $100.00 bet with my son, it'll die in a few months of hot weather.
3. We drilled holes in the base so as to attach it to a rod-iron-railing with zip ties, on the front of our house, on the second floor. We have some fancy dancey rod-iron-railing things on / in front of our house.
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GregT
5.0 out of 5 stars Decent camera, WiFi challenges
Reviewed in the United States on June 28, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I got a pair of cameras and mounted them in front of my garage, perhaps 25 feet from my WiFi router. Couldn't get them to connect to the router at all. I was able to put my phone near the cameras in airplane mode and then connect to the router without an issue. It even claimed to have a full three rings of signal, but I'm not sure how meaningful that is. I bought a Chime Pro repeater to help boost the signal that I originally installed about half way between the cameras and the router. That was good enough for an intermittent connection, but to get a reliable connection I had to get an extension cord and move the Chime Pro to the other side of the wall where the cameras are mounted. Now that it's only about 6 feet away from the cameras (closer than the power warts that are separated from the cameras by an 8 foot power cords, so I'm I'm sure I have the distance right) everything finally works reliably. But a WiFi range of 6 feet seems incredibly short even when that 6 feet includes an exterior wood frame wall.
The motion detection isn't remotely as nice as the Ring doorbell. The camera has three zones (left, center, right) that can be individually turned on or off, rather than the user drawn polygon of activity in the doorbell. Even with "motion verification" turned on, one of the cameras is constantly triggered by blowing leaves that appear in all three of the available zones. So I turned off alarms for this camera and now I get lots of nice videos of blowing leaves and the occasional car or person in that part of the driveway. Fortunately I was able to adjust the other camera so that it had a useful motion zone with many fewer leaves that only rarely trigger the camera.
After I posted the above review an agent from Ring contacted me to discuss the situation further. She asured me that an RSSI of about -60 dB is acceptable, and I don't disagree - the camera works at this signal strength. We talked about the relationship between the different components and she suggested trying other placements of the Chime Pro. After asking for permission to look at my devices she also pointed out that I have two Chime Pros and only one of them is being used as a WiFi repeater. She offered to swap the newer one (only a couple of weeks old) for a simple Chime and give me a credit for the difference. I took her up on the offer.
After the call ended, I also moved the Chime Pro to a different location. It's now further from both the access point (downstairs instead of in the next room) and the cameras (15 feet away versus 5 feet away) than it used to be, The RSSI reported by the Chime Pro is a bit worse (no surprise) but still very good. The RSSI reported by the cameras, however, improved by about 15 dB. I'm now wondering what's inside that (uninsulated) space inside the eave that separated the previous Chime Pro location and the cameras. But I'm also happy with the result.
Another update to the review. Several days ago Ring updated the firmware for plug in cameras (not battery powered cameras0 that provides the same motion zone capabilities that the Ring doorbell has. This is a big improvement over the original three zones and makes it easy to avoid motion from false triggers, such as tree leaves, that might otherwise trigger the camera. Once I pulled out a ladder so that I could reach the cameras installing the update and updating the settings to take advantage of the new capability was easy.
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PAS80013
5.0 out of 5 stars Better and less expensive than Nest cams
Reviewed in the United States on July 21, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
NEST vs RING
I have 2 Nest cams I purchased more than 2 years ago at a Lowe's sale (one inside cam and one outside cam), and they constantly go offline for no reason, sometimes several times a day. Additionally, the Nest app is a nightmare since Google bought them. Trying to sign in to my account on a browser a couple days ago resulted in multiple redirects from Google to Nest back to Google, with each redirect requiring to input my login again. Frustrating to say the least.
RING HOME SECURITY
Recently I purchased an entire Ring home security system and added a video doorbell and this stick up cam, and was blown away with how easy it was to set up. The Ring app is amazing compared to the Nest app in every way (changing device settings, viewing video history, customization of alerts and ringtones, etc.). Camera resolution is comparable to the Nest cams, but the night vision is where this camera really outdoes Nest. Night vision is clear and even has a setting to view/record in color. I have the camera inside my front window looking out and I do not get any reflections off the glass, even in night mode. The app records video clips when motion is detected, but it also takes snapshots every three minutes around the clock so you can scroll back through the timeline for an entire 24 hours or more. You can set up to 3 "Motion Zones" in the camera's view so it will only record video if it detects motion in a zone, thereby reducing the number of notifications you receive for things that don't matter. For instance - I have it set up to record only when someone walks up the path to my front door, but will ignore any traffic driving by on the road or when the leaves on the trees move in the wind. There are so many more features I could go into, but you get the idea...
If you're debating between getting Nest or Ring cameras - I highly suggest you go with Ring. Overall very impressive.
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Lcthatch
5.0 out of 5 stars Return Ring customer.
Reviewed in the United States on December 11, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
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I have had the spotlight cams for two years in the backyard.
I decided to purchase this for my driveway above the garage door. This is fully intergrateale with other cams and alarm.If this one gets motion the one inside the garage turns on too and any other cams in my system. By changing settings in the app.I used the powered one ran power from the inside of the garage. It sends notifications to my phone if I remember to pay attention to them.
5.0 out of 5 stars REVISED REVIEW
Reviewed in the United States on February 6, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
2/15 3rd update.....so I’ve had issues with my motion alerts not working and my camera defaulting to battery mode IT’S A PLUG IN apparently this model is next gen/hybrid and doesn’t recognize that device is plugged in so it doesn’t alert motion detection while live view works great. After several calls with Ring tech support I was told I need a battery after I complained asking why would I think I need a battery for a plug in I wash told that the devices show 10% battery life and it won’t detect motion and won’t alert me.
Ring is sending me a battery to use while plugged in and I’ve been assured it will work without any issues. I installed feb 6 and it’s malfunctioned more than functioning properly.
If you’re experiencing the same issue call Ring and pitch a fit and tell them they should send you a battery at their expense.
******UPDATED AFTER INSTALL AND USE******
Power went out early this morning and my ring stopped working.
Internet connection is fine no issues internet wise all my devices are working fine except my camera. Out door plug in.
I called tech support who were helpful however, I have to remove bottom cover and press button. PROBLEM WITH THAT, I don’t have a tall enough ladder and I can’t reach it from where it’s installed.
I am waiting for a neighbor to come with a ladder
We’ve experienced various crimes in my complex. I purchased this for safety and security. I was skeptical but the coverage area is amazing, I can see who’s coming up my sidewalk and if anyone is near my car.
I highly recommend.
Easy set up too.
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RG
5.0 out of 5 stars Update on original post of stick up cam , ring team is awesome
Reviewed in the United States on December 31, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Completely disappointed with Amazon on this one..
Update to my last post, when I received a reeboxed broken cam
. I was contacted by a member from The Ring team after I returned my stick up cam he then helped me set up the other cameras I had in home and sent me another stick up camera in two days.
I was pleasantly surprised as I was not expecting any deliveries today I have not yet taken it out of the box but I just wanted to leave a review on how well the ring team treated my situation when I never even contacted them. They reached out to me and as a caretaker I thank them for it.
I would not worry about purchasing any ring cameras because if there are any issues the ring team would be more than happy to help. I'm very impressed.
The people from ring are very nice patient and I am completely satisfied how they treated me........ I give five stars just for how ring reached out to me,took care of the situation and then some. I haven't open the box but I'm sure the camera will work.
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Ed
5.0 out of 5 stars Subscription required for every ring camera you purchase!!!
Reviewed in the United States on February 28, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
The subscription required for each Ring camera you purchase is the most annoying thing about Ring. I am using the camera plugged in to an outdoor outlet. The night vision is better than I expected but of course in Black and white. For reasons unknown the camera has momentary blackouts. Picture quality is ok. For some unknown reason the camera from time to time at night picks up on transparent floating white orbs. I have no idea what is causing that. I do not have this issue with the Ring door bell. Camera has successfully detected at night a neighborhood cat making the rounds and during the day a squirrel, the electric utility guy reading the meter and so forth. It has stood up to the elements during a very severe northeast winter
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Stephen
5.0 out of 5 stars After some difficulty, works fine
Reviewed in the United States on April 2, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
4/8/20 Update:
This is the final update. The firmware upgrade resolved my issues. It is working fine. So I upgraded my review to 5 stars. Here is the bulleted summary. The original review, and the previous update, appear below unedited.
* Excellent support. They reached out to me to help me when they saw my original review. Had that not happened, I would have just sent this back.
* You cannot flip the video if you mount this upside down (like hanging it below a roof overhang, for example). It must be mounted right side up. I don’t know why, as the indoor cameras can be mounted either way.
* The integration with other ring cameras in the app is excellent. The upgrades to the app that occurred recently allow one to set “modes” and enable or disarm various cameras in various situations. Handy.
* Unlike the indoor cameras, this outdoor camera has limited control over motion detection zones. You can activate three different set zones, but you cannot draw a region like you can with the indoor camera. The motion detection works fine, but I’d rather be able to activate a particular area as opposed to picking from set regions.
* The firmware upgrade was problematic, and was the source of the issues I had. I don’t know why, but with the support help I got, it updated fine and resolved my issues. If you get one of these, and when you install it tells you it needs a firmware upgrade, make sure that happens. You can ensure it does by seeing the blue light on the front flash on and off after you set it up (and the update starts). Despite repeated attempts on my end, that did not happen until I was on the phone with support. The update does take a while, so be patient. But if the blue light is not flashing, try power cycling the camera until it does.
Bottom line: recommended.
4/6/20 Update: This is an update to my previous review. This is still a work in progress, but progress has been made. I increased my rating to 3 stars, but will revise it again after I am done testing. After posting my original review (below, unchanged), a Ring support person saw it and emailed me. Which I did not expect. We arranged a call, and he helped me get the software update applied (which, for some reason, was never properly applied). This appeared to clear the issues. I had moved the camera indoors (to eliminate any network issues on my end) and tested it all weekend, and had nothing but problems. I convinced myself through that testing that the camera was defective and figured I would return it for a replacement. However, now that the software update was applied, it seems to be working fine. I moved it back to its outdoor location (which weakens the wifi signal) and am testing it now. Hopefully this solved the problem. However, kudos to the Ring support to help with this. They reached out to me and the person I spoke with was quite knowledgeable. Very helpful. I am confident at this point that, if this camera does turn out to be defective, that a replacement will work fine. Hopefully this problem is solved for good, though. I will update this further after more testing.
The original review appears below, unedited.
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This camera (the stick up outdoor camera, powered by plug in) was completely useless. I have three other indoor ring cameras which all work fine. This one was flaky from setup. Like my other cameras, it setup easily with the app. I connected it and set it up indoors initially (the installation was to be outside). Once connected, it immediately wanted to do an update. Fine. I wait. No flashing lights, nothing. I wait and wait. After a lengthy period of time, I decided it was done. I continued through the setup and did a live view. It was very sluggish, but it worked. I figured, cool, it’s ready. So I unplugged it and went outside with an extension cord, plugged it back in, and started fooling around with location while using live view. Was working fine (however, it was here where I discovered there is no video inversion for this particular model if you want to hang it upside down - this is not true for the indoor stickup cameras, so beware of that). I leave it plugged in and sitting out side, and I return indoors to get something (I actually went inside to confirm via the internet that, yes, this camera really cannot be mounted upside down). I go back outside and try to reconnect to live view and it refuses. Claims poor connection. Complains about my phone, complains about the camera. Nothing changed. Not even the location. I had just spent several minutes up and down a ladder and screwing around with placement, all with live view. No problem. I finally decide to just remove the device and re-install it. So I do (this time depressing the button inside to put the camera in setup mode). I eventually get the same message, in the same place in the installation process, about needing an update. So I do the same thing again. This time I am doing all of this outside, because that’s where everything is now. Eventually, after (I think) the update is complete (it’s not like it tells you) I try live view. Doesn’t work. Well, it sort of worked. It worked initially, then when I tried to go back to it, it would not reconnect again complaining about a poor connection. I finally decide to try this one more time. I delete it again, move it all inside to sit right next to the wifi access point. I redo the install again (delete the device, put the camera in setup mode, re-install as before). I again get the need to update message. This time I just let it sit there for a good 20 minutes so to make sure it installed the update (or thought it did). So here I am typing this, with the camera sitting on my desk. It is in live view but constantly stops, complains about a poor connection, and so on. When I pop in and out of live view, it takes quite a while to reconnect. All of my other cameras are nearly instant. But not this one. All on the same network. The upshot? I have no idea if I just happen to have a lemon here or what, but this thing is useless. It won’t even work 4 ft from the wifi access hotspot. I can literally see it from where I am sitting. Every other device I have works fine, including other devices connected and sitting outside (an older security camera, a weather station, .... - all connected to the same network, the same wifi access hotspot). I am returning this today. Very disappointed since the other indoor ring cameras work so well.
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FormerBuckeye
5.0 out of 5 stars Good quality camera and app
Reviewed in the United States on January 14, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
We use these cameras to monitor interior rooms and view out windows of a home when we are away. The cameras and app are superior to the Blink cameras and app. We also use the Ring alarm system and the reasonable monthly fee includes cloud storage. Motion detection works well - alerts to wildlife in the yard from inside the window. It's nice to be able to disable audio and/or video when the house is occupied. Have noticed a number of false motion alarms due to moving shadows of trees on walls when it's windy and, for cameras pointed out window, interior activity at night reflecting off the window. Blue recording light can't be disabled, but a small piece of electrical tape will block it from reflecting when the camera is pointed out a window.
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Ababykitty
5.0 out of 5 stars THIS IS MY PROBLEM…
Reviewed in the United States on February 17, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
This is being written as a buyer beware, but not about the cameras (so far). We bought 2 and then an additional 1 because we loved them. The problem is that they each began going “offline”, but individually. If the problem was a bad camera, that would mean all 3 were bad. I didn’t believe that was the problem. Since we plan to buy 2 for outside and have an electrician wire them, I decided to do some research. These cameras use a lot of bandwidth/data per camera and need a faster modem. My Internet provider explained how these cameras work in detail. We have scheduled a new modem to be swapped out for the highest speed available as well as adding unlimited storage. I’ll update this review if anything changes.
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Anthony L.
5.0 out of 5 stars No regrets
Reviewed in the United States on March 11, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
We've been using Arlo for the last few years and although we've had many issues with it not recording, having devices replaced etc, we didn't want to make a switch and have the same issues. I wish we had switched to Ring years ago! The picture quality, picture range, motion settings and app features are all an enormous improvement. I like that the app allows you to connect with neighbors so you know what is happening within the radius you set. Whether it's packages being stolen, found/missing pets or even good deeds caught on camera. The talk feature is really convenient and being able to hear what is happening, is really nice. We have all of our cameras and doorbells connected to the Echo Show, which was easy to set up. It's nice having the audible notification and to be able to pull up the visual if my phone is nearby. I will update if things change, however at this moment, I don't see that happening.
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linda v
5.0 out of 5 stars Even better with the Rapid Ring app
Reviewed in the United States on July 11, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
They added color night vision.. HUGE?? Yay!!!??????
I am very pleased with this cameras performance overall. I have 2 other Ring cameras and they work well together. I have mine all linked for extra security. My only disappointments was long lag times to access LIVE video sometimes. Rapid Ring app seems to have solved this problem. It is a very basic app that you can use as a supplement to the original app. It has only 2 functions live video access FAST and it can send notifications. You will probably want to disable the notification feature as they are basic and cannot compare to the original app custom notifications. You must disable the notification in the Rapid Ring app or it will disable your custom notification in the original app. Rapid Ring is available for Fire tablet too ??!!! Bigger Pic and no drain on my phone battery!!!
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cdodgela
5.0 out of 5 stars Motion settings seem like a camera from 15 years ago
Reviewed in the United States on May 6, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
2020-07 Update: Motion area settings finally updated to the same control as the other cameras, now I am happy. Thanks for finally doing this Ring. Now the Video doorbells need a control to keep the night vision (infrared lights) off like the stickup cam does.
Generation 3 camera should have the same if not better motion zone settings than previous generations and other/older Ring cameras. Three partial zones that can only be turned on or off is so below what I believe Ring standards should be. I don't understand why this camera was released with anything less.
Please hurry up and update the motions settings as this is a required feature on any camera.
Also, my doorbell and flood cameras update in my apps at least once a minute. This stick up camera goes sometimes 15 minutes or more before updating the tile / thumbnail in the the ring apps.
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Doug Martin
5.0 out of 5 stars Great addition to the Ring Doorbell we bought earlier this year!
Reviewed in the United States on January 16, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
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Took advantage of a Black Friday sale on Amazon and picked up this Ring Stick Up Cam. I have used it in the back yard to get a full view of our entire yard from the porch. Recently moved it to the side of the house, plugged into a AC outlet, so I can monitor the feral cats we are feeding, catching, and fixing and finding homes for. Have also seen racoons, opossums, and crows out there. Works great day and night and I can always check in using the Ring app on my phone. The cats come by and let me know its time to eat and I get alerts on my phone from the motion sensor. I may buy another one so I can have the full outside of our house monitored.
4.0 out of 5 stars Why does the cam not integrate with ring alarm system? (Review later updated)
Reviewed in the United States on October 24, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Camera performs as expected and works fine. I took away stars since this camera does not integrate with the ring alarm system. Currently there is NO WAY to get motion alerts or record motion ONLY when no one is home. You can schedule times but schedules change often. I don't need an alert and recording every. single. time. I enter a room...
Idea that tons of people on the web are asking for: Have an option to record motion only if the ring alarm system is set to away mode! If this were available I would easily give 5 stars. If I had known about this issue I would not have bought the ring alarm system or the ring cam. I assumed a top tier company deeply invested in home automation would be on top of this.
Update Jan 2020: The Ring team has updated the Ring app so the camera integrates better with the Ring alarm system. You can now choose when you want the camera to record video. For example, the camera can now be set up to record video and send motion alerts only when the Ring alarm system is set to Away mode which is what I prefer.
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Scott B.
4.0 out of 5 stars Great camera for the price
Reviewed in the United States on October 25, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I've used a couple of the first-gen Ring Stick-up Cams for a couple of years now. For what I paid, they've done the job pretty well, alerting us to activity on our front and back porches, though the picture quality could be better. When I saw this new version with nice bells and whistles for a lower price, I jumped on it to install on the second story of our home to capture the backyard (we have that older stick up cam on the back porch for the blind spot created by the awning).
Installation was much smoother than my first-gen cams as far as getting it prepared in the app, did not have any of the maddening issues that I had back then. Attaching the mount to the house was also simple. The camera took about 15 minutes to update its software and was ready to go. I like that I can link this camera to my existing back porch camera so that if it senses motion, the porch camera will automatically start recording, and vice versa.
The picture ... in daytime, it's great. You're not going to be able to make out someone's face from 30 yards, but it'll do for when they're closer, and is definitely clear enough to monitor things going on within its range. Unfortunately it still suffers from Ring's lackluster night vision. To be fair, our camera is positioned to where no one will ever be very close to it, and distance is probably not to be expected for a sub-$100 camera.
Overall I'm satisfied enough that I am buying two more -- one for our driveway, and another for the other side of the house. Ring's tradeoffs in picture clarity are acceptable to me due to the sane pricing of their products and services.
I don't have the Ring alarm system, so I can't speak of how it integrates with that.
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Chris
4.0 out of 5 stars Had some issues but it was resolved
Reviewed in the United States on June 4, 2020
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
Update:
Thanks to Jason of ring, i was able to get this matter resolved. He walked me through some troubleshooting and determined the camera was in fact dead and sent us a replacement.
So here are some basics if you are considering these cameras for yourself.
Alexia:
So when I first bought these for my grandmother, I had them working on my amazon account, but unfortunately at the time and possibly still as of writing this, there is no way to have motion alerts brought up on a single alexia. So I was getting alerts for both my camera and my grandmothers. To fix this i made her a amazon account of her own, and migrated her ring cameras to another account.
Battery:
My camera only needs the battery swapped out once every month unless there is a lot of traffic in front of my door.
I recommend buying an extra battery and when you know you will have to swap out, charge it the night before and change it in the morning. you'll be able to see how much battery is left via the app and Ring will email you when its time to charge as a reminder.
Solar Panel:
I had no luck with the solar panel given my location, I can only recommend a solar panel addition if you are in a really sunny area and/or the camera gets sun.
Plug in:
The Plug in comes with a cord and a outdoor adapter. The outdoor adapter can act as a extension cord that gives you a giant extra length of cord to give yourself some room to play with when setting it up inside or out.
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Sev
4.0 out of 5 stars Better off getting the elite for outdoors or indoor cam for indoors..
Reviewed in the United States on July 13, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
At first this stick up cam worked great for my front door but after I moved it to the bedroom area for some reason it stopped responding and kept getting an ip address conflict. My two other indoor cam and elite cam outdoors (which replaced this) had zero issues since day one. I even tried doing a hard reset and setting it up again. It started working fine after that but the fact that it started giving me these issues discouraged me from wanting to keep it.
In doors? Get the indoor cam. Outdoors? Get the elite. The one thing I do like about this version camera is that it comes with a nice long cable that extends for power. I am not a fan of battery powered devices. I don't want to keep going back to a device to replace and recharge battery every few months for most of the day.
One aspect I do not like about this camera is the fact that it has no motion zones that you can customize. You can only turn off 3 different zones and increase it's sensitivity/range, that's it....that was a bummer. The indoor cam has this AND has color night vision. Same with the elite that I got for outdoors. Kinda disappointed with this one but it's likely I may have gotten a bad one and need to get a replacement. The device should not act up just because I moved it's location and it needed a hard reset. For now I will return and maybe i'll get a new one later.
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David Kilper
4.0 out of 5 stars Limitations that need to be addressed.
Reviewed in the United States on May 15, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Let me start with this being a nice camera, with some issues, but manageable.
The biggest issue with our outdoor outlet model is that the system is not angle-able, mostly. Wherever you place it just make sure it's almost perfectly pointed the area you want to cover because it's not designed to be pointed down more than maybe 10 degrees or to the side more than about 15 degrees. I have to make a wedge to remount it properly.
Where the AC adapter plugs I to the back I'm not exactly reassured in any way that water won't get into the electrical port.
Don't expect it to capture a license plate more than 10-15 feet away.
It will ignore motion detection instances on purpose and you have to actually change the settings to report ALL motion detection moments. Beyond that, it's more than sensitive enough to detect people walking 200 feet away and the mic pics up even subtle, quiet sounds.
It is a pain to setup as there are multiple steps that are not integrated in the startup process. The image quality is decent and the mount feels like it's pretty durable.
The pluses are numerous once the limitations are compensated for. The software is overly complex and sometimes crashes (apple and android) but it works, and working is more important than intuitiveness in my opinion.
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J. Talley
4.0 out of 5 stars First time set up is not worded correctly in the Ring APP
Reviewed in the United States on September 27, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
So very disappointed in this products set up instructions. I have two other cameras the instructions were right on. I installed a fully charged battery, Scanned the new device into the Ring App. Then set up software asks to switch to a power source, Battery or Power Outlet. Why not both? Looks like it DOES NOT Charge the internal battery, but it does. Very poor wording in the App setup instructions. So I called, Spoke to technical service for 30min asking, "Will this camera charge a battery in Power Outlet mode, I think it won't? She stated after much discussion it does not, admitting my suspicions are correct, it's battery or power. BUT not both. A total show stopper.... BUT!!!
Still not convinced I went on-line and found this statesmen which changed everything.
"Stick Up Cam Plug-In comes with an AC adapter that plugs into standard power outlets, and you can also purchase a Quick-Release Battery Pack (sold separately) for dual power. With the battery pack inserted, Stick Up Cam Plug-In will be powered by the adapter and will use the battery as backup."
GREAT that is what I hoped. So the problem was a poorly educated technical gal and the wording in the app at set up. Not the actual operation of the camera. I took a battery at 50% from my Ring Door Cam and installed it to see what happens through the day. And (YEA!) it does charge "very slowly" from 50% to 88% in about six hours.
Be very careful not to pull power and the battery as I did thinking it had static memory, NOT! In a couple of minuets all the set up memory is lost and set up must be done all over again. DON'T loose the "Scan Code" you may need it for the setup process again.
All in all it's working as designed. Only reason for the 4 stars is programing is very convoluted to figure out.
Be wise and do your homework. Technical support is normally great but in this case RING did a poor job training the agent. Hope this helps?
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TJ7109md
4.0 out of 5 stars Satisfied so far ...
Reviewed in the United States on October 14, 2021
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
Took me a while to select outdoor security cameras as I did not want wireless only (inconvenience of recharging / changing batteries)cameras. I like the idea of wires / plugins with batteries as a backup. I also wanted cameras with several features that these little babies have - privacy settings, they are not an 'eye sore', easy to setup / install, inexpensive and the manufacturer will be around for awhile , (LOL) - my indoor cams (highly rated by CNET, et al) mfg went out of business 2yrs ago (now covered by Kidde). I gave it 4 stars since they are newly stalled and I need to evaluate the quality of the night vision video. My only 2osh is that the Ring app was designed with less less clicks ) better UX navigation.
Update Oct 22 - I found that when switching to battery (my backup power) mode setup restarts causing me to reset my settings.
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Michael C.
4.0 out of 5 stars Good Camera for the Value.
Reviewed in the United States on September 6, 2020
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
I bought these cameras to put on the front porch and lanai out back. Setup was simple, but there was an issue with a weak wireless signal for the lanai camera. I ended up having to get a range extender to fix that, but then found this kit isn't like what Ring normally gives you. For example, the security screws are a philips screw instead of the usual ring star screw and not all the mounting hardware is included in these. Theres no ring screw driver,drill bit, or even the screws to affix the power adapter to the wall. I called Ring and they said thats what is included and tried to figure out the right mounting hardware for outdoor power brick. Without that, anyone can pull power from your camera. Ring tried to find the part and is hopefully sending them to me. These cameras are essentially the 2nd gen battery camera with a power cable. However, unlike the 2nd gen, there's no way to secure the barrel tip cable to them like the old 2nd gen battery. The Pro is the outdoor power cable combined with the plug makes a total length of 32 feet you can run your camera from and I used every inch of it on my front porch. Its a good value camera and works great. I appreciate the added advanced motion zones, but if i did it over, I would probably go with either the Ring Elite or Spotlight wired camera over these for outdoor use.
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June J.
4.0 out of 5 stars Pleased with the purchase.
Reviewed in the United States on May 30, 2021
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
I have 2 of these cameras. They both work well. There is a 6 second pre-view, which in my opinion is a must. Without that, someone could run by and never be seen. The night vision is decent, especially if it's set to stay on color. If you have any street lights or other always on lights nearby, it gives you a better quality recording. I've had them for months with no problems. A strong WiFi signal is a necessity, along with a fast internet speed. If either is lacking, your cameras will not perform well. So far, I'm happy. I haven't found any prowlers (a good thing), but I find it fun to see which animals stalk the neighborhood in the middle of the night, including cats and foxes. It is a bit difficult to avoid cars traveling on the street so it takes some time to figure out your zones and sensitivity to get it the way you like.
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A. J. Sol
4.0 out of 5 stars Works Some of the Time
Reviewed in the United States on March 28, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
The picture quality is good, the motion detection is good, setup was easy. The biggest issue I have had with this camera and the ring doorbell is you need an exceptionally strong wifi signal for these things to work. Forget it if you have guests at the house and other devices are being used that are connected to the wifi. I have the best wifi you can buy for a residential home. Initially it was hit and miss whether or not this camera or my ring doorbell would work with live connect. Motion detection worked fine, but if I wanted to use live view, it would only connect 50% of the time at best. I don't have a large house and the units were not more than 20 feet from my wifi modem/router. Granted there are walls between, but the distance was not far. To get these things to work consistently on live view I had to move mi wifi pods closer to both devices and now they work for live view most of the time. Just beware they are not just setup and use if you plan on using the live view feature to monitor your surroundings. The picture quality is much better than my old 720P wired cameras. I just wish they didn't need a super strong wifi signal to work. Also, it takes a few seconds for them to activate so a lot of the time you don't get the initial video of the person walking by. You see him as he walked by already.
4.0 out of 5 stars Terrible Product Support - UPDATE on Previous Review
Reviewed in the United States on January 26, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Updated Review (3-3-20)
In response to my original review, Jason (Executive Community Support Representative) reached out to assist us with finding a resolution to our issues. Long story short, he (and Ring) did step up BIG time to find a satisfactory solution ... in the end we were provided with a 100% refund of our purchase as requested since we had already replaced the original camera with another due to not being able to get it to work, despite trying all the measures recommended to revive it.
Thank you, Jason ... and, all the BEST to you and Ring!
Original Review (1-25-20)
Our Ring Stick Up Cam failed just a month after we began using it ... customer service simply provided "lip service" and did not do much to assist us. Would not reimburse us or otherwise refund our money we expended on their product. Steer clear and go with either the Amazon Cam or one from UniFi.
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SandyEggo
4.0 out of 5 stars Covers a wide area nicely but does not always pick up motion
Reviewed in the United States on November 3, 2020
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
Very clear even at night. One camera covers entire front of house. I have a ring doorbell at the front door as well inside my courtyard. Both show up in my app, and link the way I want. I don't want to fool with batteries so I got the wired version. I bought it on prime day so it was a great deal too.
*** UPDATE*** 12/2/20
The camera does not always activate at night, in fact it doesn't pick up motion about 75% of the time. Ring support says that its because my camera is too high, the recommended setting is 8 FT high max. My camera is at 9FT. so not much of a difference. So Im not happy with how it works at night
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JAV
4.0 out of 5 stars Good camera with a couple of serious flaws
Reviewed in the United States on March 2, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I have a pair of wired and a battery stick up cam in different locations. The picture is generally superior to my old Arlo Pros but the Ring cameras require a significantly better Wi-Fi signal for reliable connection. The battery operated cam in the backyard works great. It connects nearly every time and usually within a few seconds. The two wired cams that cover the driveway are more of a mixed bag. The usually connect quickly but even with a mesh router right on the other side of the wall in the garage and a VERY strong Wi-Fi signal at the camera I still have occasional trouble connecting to them. However the real problem with these cameras I get tons of false triggers on motion alerts. I have motion zones that are set well back from the sidewalk but still get frequent triggers from people on the sidewalk and cars in the street. Even worse is headlights that pass in front of the cameras. I get so many motion triggers from headlights at night that I've had to turn motion alerts off on both of these cameras. I have some issue with headlights triggering my Ring Pro doorbell but only from the neighbor turning into the driveway and it has absolutely no issue with triggers outside of its motion zone. I'm not sure what the difference is between the doorbell and the stick ups but I'd be much happier with the stick ups if they behaved more like the doorbell.
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Cookie Puss
4.0 out of 5 stars Works Good, but the UV Light Attracts Bugs
Reviewed in the United States on October 30, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Camera is easy to install. Video quality is great. The UV sensor light attracts flying bugs which in turn attracts spiders trying to catch the flying bugs. It's maddening. We get alerts all night. It's not smart enough to distinguish bugs from people. We have two of these. Same issue. Someone suggested hanging a bag of moth balls to keep the bugs away. I'll be trying that.
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C. Smith
4.0 out of 5 stars Good, Low-Cost Addition to the Ring Ecosystem
Reviewed in the United States on November 1, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I have the Ring alarm system. This is the first camera I've added.
Overall, I'm impressed based on the week+ that I've used it to monitor my front yard/porch. Image quality is great and it seamlessly integrates with the Echo Show family of products. I have not experienced issues with motion detection -- it has been consistent, day or night. It was a matter of finding the "sweet spot" that provided good coverage but not so much that cars/street traffic were triggering the detection. I also like the fact that there is an option to have the camera powered by plug plus battery for backup.
On the downside, once motion has been detected, video clips tend to not be ready for review for a minute or two afterwards. I don't find it to be a huge deal breaker since a live feed shows within five seconds of being requested - the recorded clip can be reviewed later.
I look forward to deeper integration with Ring Alarm - namely motion detection being turned on automatically if alarm is set to away mode. I'd also like to see the ability to have detection automatically turn on at sunset and deactivate at sunrise.
A great product from Ring!
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INF1DELx4
4.0 out of 5 stars Great Camera quality but limited feature If you don't pay for monthly service
Reviewed in the United States on October 25, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
I bought this camera to replace an older nest camera that we have in our daughters room. The camera quality is amazing. The night vision needs a little work but its good. Would recommend if you can find it on sale.
*****UPDATE Dec 2021*****
The camera still has great quality. Downside is that once your trial period expires, you lose the ability to view anything that isn't live. Unless you plan of paying for the Ring's monthly service, go with Brink or another camera that will allow you to view past videos without paying a monthly fee.
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Steven U
4.0 out of 5 stars Be aware if you are using this camera outside and plugging to inside AC outlet
Reviewed in the United States on March 10, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I just bought this new version (3) of the Ring stick up camera. The camera and all the features work fine but I couldn't give it 5 stars because of the new design of the AC plug. I want to use it outside which it is made for and with AC power. The issue is the design of the power cord. On one end of the wire is the plug which goes into the AC outlet which is understandably large. The new design on the other end is a right angle plug to go into the camera itself. the issue is that you have to make an extremely large hole in the wall to get the right angle plug through. My previous cameras have a straight plug so no large hole required. Called customer service about the issue and she said that most people use it in an apartment. Not sure what the difference is, if it is made to use outside then you will sill have to go through the wall. I do not want to take out my extension ladder to change the battery every week or use the solar panel which is the other option.
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Jaden
4.0 out of 5 stars My review
Reviewed in the United States on November 28, 2019
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
I like that it's a simple cylinder type camera and prove to do the job. I wanted to hang it on the ceiling but couldn't because it did not come with bracket like the previous version. I thought you can change the camera view if the camera was hung upside down. I guess wrong. The bracket they offer was pricey. I ended up going to home depot to buy my a 3 dollar bracket and brought my camera there to find the right screw that fit the back of camera to mount on new bracket. Overall my setup came out nice.
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Robert M. Schecter
4.0 out of 5 stars Some quirks but works
Reviewed in the United States on January 21, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
The camera's night vision is good, not great, but with our garage lights, things are clear. If there are no outside lights to assist you might be better off with the LED spot, though I've read that there are issues with those.
Not having an end without the plug attached is borderline design malpractice (aka: no one tested the damn thing). You need to drill a 1" hole through the wall in order to fish the line through. and given that many exterior installations would be on block, that's difficult for a carpenter/handiman and nearly impossible for the average homeowner.
As it seems is prevalent with the Ring line, connectivity is an issue, though despite warnings of "weak signal" the camera still brings in a picture and alerts to motion and such.
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Runner123
4.0 out of 5 stars Adjustable Camera angle is sorely missed
Reviewed in the United States on February 19, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Everything is good with this camera except 2 things. First, I encounter an app glitch with all my Ring devices recently. Sound alert disappears, l spent hours with ring team and my phone carrier but still could not solve the problem. Secondly, the camera is NOT angle-adjustable, meaning it can only look straight ahead from the position you mount it. I mount it higher on my outside wall. for it to capture images lower down, I had to cut wood blocks at an angle before mounting the camera. How much easier would it be if ring just made the camera angle adjustable ? Other than that, I have always liked the make quality or ring items, and in fact have installed their doorbell, security system and cameras.
3.0 out of 5 stars Motion detect & night vision leave something to be desired.
Reviewed in the United States on May 23, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I’d say this camera is good if you just want to see what’s happening around your house. I wouldn’t depend on it for a major security purpose. I have this hanging from the overhang by my garage at an slight angle about 9 ft from ground.
Daytime quality: Great.
Motion Detection: The daytime picture shows where the camera first picks up motion. It’s a similar distance if walking up from the street. If someone comes around the back side of my house to break in the parked car, it’s not being picked up. What I don’t understand is how you can make a doorbell that picks up every moving vehicle on the street, yet this doesn’t make it beyond 10ft for detection. Because of this, I have my doorbell set to pick up all the way to the street & also trigger this camera when motion is detected. It doesn’t do much good though since my entry is enclosed and the doorbell only picks up a small section.
Night vision: If you’re trying to get a good image of a criminal’s face at night, it’s not happening. (See image - not an actual criminal lol) Although my driveway does have great resolution, I guess because it’s not a moving object.
I would return it, but on our house, it was a pain trying to get the wire run through the attic so it’s not worth pulling down. I honestly think this camera probably has better quality at a face level, 90° angle, but the only way I would mount like that is from inside my house so it’s out of reach from theft/vandalism of the camera itself.
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Arcy
3.0 out of 5 stars Two fundamental flaws
Reviewed in the United States on December 11, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
Two basic flaws:
1) The mount is worthless. You need a third-party mount that can swivel 90 degrees in order to point it down far enough to see more of the area directly below the camera The mount only protrudes maybe 1/2 an inch/10mm and the camera impinges on the mount at about 20 degrees.
2) The power plug is not waterproof. The only seal is a rubber ring at the base of where it plugs into the camera - not a rubber seal around the opening, so if you angle the camera down with the plug on top, it will get water in it, and will fail. Mine failed literally the first time it rained. This is a basic design flaw, easily fixed with some waterproof sealant, but would be better fixed with a rubber gasket around the hole where the plug plugs into to make it snugly sealed and prevent water penetration
The net result of these two design flaws is you need to spend an additional $15 to make these function in most situations.
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Gerard
3.0 out of 5 stars Great picture quality but…
Reviewed in the United States on August 28, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
I purchased this camera to add it to what I’ve already got going so I could have a better view of the parking lot of my apartment complex. The picture quality is better than the ones I am currently using but the field of view is smaller. That’s a problem because I cannot get the entire parking lot in the view. The old camera has no problem with that so I left the old one up and used this one on a different area. Had I known the field of view was as narrow as it was, I would not have purchased it.
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Arnold
3.0 out of 5 stars Motion sensor not always working smoothly
Reviewed in the United States on October 1, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I have the same issue. The outdoor stick up cams can have blind spots even though no specific only motion areas are set and mine are plugged in. My settings are set at max for sensitivity which can detect almost anything (too many notifications) but once you enable the People detection option, it can miss even detecting people at times. Sometimes two people can be walking 5 to 10 seconds apart one after the other and you won’t see detection until the second person pops up into view. The first person is already exiting the area. I have had strangers come to the property to leave ads or packages and I only get to see them as they leave, missing footage from entering the same line of sight in broad daylight. I am only aware that someone entered by spotting them in another cam or scrolling through the pictures. I already have three of these cams. I have a nighthawk X10 router with up to date firmware and an internet subscription of 300/20. My cams are not even that far away in my small home. For now, this will be a starter set until I save up for another brand.
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JanG
3.0 out of 5 stars White Blurry Corner
Reviewed in the United States on December 3, 2020
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
I have owned a Ring Video Doorbell Pro and a Ring Floodlight Camera for a while now and both have worked as advertised. The quality of the video on both of these are pretty good. No blur and almost have a crystal clear video so I assumed that the Stick Up Cam would have the same quality. But it's not. I recently bought a Ring Stick Up Cam Plug-in 2 pack and 1 of the camera has a white blur on the top left corner when viewed. It is really noticeable especially at night. I tried cleaning the lenses, adjust the viewing angle so its not in direct sunlight and turning off/on the device but its still there. I tried reaching out on the Ring support chat but it says that the troubleshooting chat is unavailable. One thing I should have done was I should have tested these cameras before installing them as now I have to uninstall them to either get a replacement or a refund.
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Josey
3.0 out of 5 stars Nice little camera , read pros & cons below.
Reviewed in the United States on February 17, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
This is my second ring camera, the first one is inside and this one is outside. It has very good picture and night vision . Easy setup. Now the Cons; this is suppose to be capable of upside down operation. The indoor cams does this flawlessly , the outdoor one doesn’t even have an icon to flip it in the ring app, it did until it applied the firmware update. I opine they discovered it wasn’t waterproof when oriented upside down in the rain and rather than redesign this version , they sold them as is while hoping that no one would notice or try to mount it upside down. I oriented it right side up with a camera bracket , it’s under the soffit so the weather doesn’t matter. Just beware ; it’s not as advertised. But it works pretty well. Never put ring cameras in private areas ( or any camera for that matter ).
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John Miller
3.0 out of 5 stars Wired power supply poorly designed
Reviewed in the United States on January 22, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
The design of the wired power supply makes it impossible to install outside without modifying the power cord or your house. There is an 8' cord with a wall transformer on one end and a 90 degree DC power connector on the camera end. It also comes with an AC extension cord incase there is no outlet within 8' of where the camera is mounted. I am an electrician / electronics technician with 30+ years experience and see no way to do a professional installation without replacing or modifying the suppled power cord. Not even a good design for the amateur that doesn't mind exposed wiring.
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Brian & Bethanie
3.0 out of 5 stars Good but not perfect
Reviewed in the United States on July 21, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Love the ring app. Love my ring pro door bell. Unfortunately the motion detection on this is not the same as the ring doorbell. Still one of the better home cameras on the market but not perfect. It has a better response time on motion then the new blink I returned but same issue. Then somebody enters the motion zone there is a 3-5 second delay before it starts recording. When I walk outside, get in my truck, drive away all I get recorded is the truck driving away. Not sure why my 5 year old door bell has better motion technology than a brand new camera
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RD
3.0 out of 5 stars small and easy to install but that's where it ends
Reviewed in the United States on July 29, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Purchased this in December 2020. Ring had to replace the first one I bought, it was defective. Video has been OK for the size of the camera but not perfect, cuts out and video is blurry when zooming in. Audio listening is OK, not great but audio out is extremely low and you can barely hear it when broadcasting. Siren is a joke, video sometimes cuts out during siren, can't even hear it! Camera does not pick up USPS, garbage trucks and even Amazon delivery when they park in my driveway. Not sure what's up with that?? Would not recommend the Stick-Up, go with another outdoor Ring camera...
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Jason Silver
3.0 out of 5 stars Somewhat disappointing for multiple reasons
Reviewed in the United States on January 12, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Having had a Ring Doorbell for years. It's outstanding. So, when I was looking for some security cams, the ring stick up cam was a no-brainer to choose. Unfortunately,
1) The unit does swivel on the mount. But, it is very limited and not enough for several of my Cams
2) The "non-stop power" is simply plugging in the cam. There is an optional battery pack, which would seem useful as it would protect against someone unplugging the cam in order to disable it. However, it is not clear whether the cam will trickle charge the battery. When I called Ring support, the person first told me that the cam does not accept a battery, when I pointed out that the web site says the cam does take an optional battery, she rechecked and finally checked and told me that it does not trickle charge the battery and that I can expect to have to charge them every 6 months. Can't tell if I got the correct answer, but that is a disappointing situation
3) One of 7 cams blinks a slow red when plugged into the nearest outlet (but works when plugged into a more distant outlet with an extension cord). Slow red blinking is not documented. Support line claimed that it was a firmware version problem. I don't know what it is, but it is (1) not a firmware problem if it will work in a different outlet and (2) this is bad support
3.0 out of 5 stars Easy install, amazing images, but terrible WiFi
Reviewed in the United States on January 26, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Bought the cam after loving the doorbell. The images from the cam are unbelievably amazing. Even when it looks completely dark outside the image is daylight bright and in color; most of the time the infrared isn’t even on. When the infrared turns on, it captures incredible, identifying detail on whomever is walking by.
That being said, it gets three stars because of the WiFi. Only having a 2.4ghz radio is a clear problem in a dense, urban, apartment setting. That band is essentially useless nowadays. Video is choppy and the preview frequently gets stuck for a day, despite having excellent signal.
As satisfied as I am with the Ring app, the video storage, the sharing, and the images from the cam, I cannot buy any more cams until they update the WiFi like the newer doorbells.
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metzmatt
3.0 out of 5 stars Cannot mount underneath.
Reviewed in the United States on November 3, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I need to mount this under an eave. I cannot be the only one who wants to mount an outdoor camera under an eave. But the cam is not shipped with a mount that allows that.
The other solution would be to be able to invert the image. Inverting the image is available on the indoor product but not this product.
So they require you to purchase (additional cost) a ceiling mount, for an additional $20.
Ridiculous!
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J Mason
3.0 out of 5 stars Not as advertized, hidden issues
Reviewed in the United States on July 27, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
We bought the camera that plugs directly into outside under eave outside outlet. However camera still, if used too much, (which is the whole reason for a camera) it dies because of battery low. Well it doesn't even need a battery because it is plugged into ac outlet. And it only works on 2.4ghz wireless signal. Not 5ghz and it doesn't work on my netgear wifi extender of my 2.4ghz signal. So cannot even put cameras in the backyard or east side of garage. I do not recommend.
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karen
3.0 out of 5 stars WiFi must be close to the camera
Reviewed in the United States on June 2, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Camera won’t work unless it’s 20 feet from your internet router.(WiFi) it’s really hard for the camera to detect motion effect even if you change the settings. Night vision sucks! Unless you have a light on near it. You can’t zoom nor move the camera side to side on your phone and the length of the view can’t be widen to cover more ground. Really disappointed on this one I think I will stick to my ring flood camera instead is way better!
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edward banfill
3.0 out of 5 stars recognize
Reviewed in the United States on November 6, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
I like the product. The only thing is, i wish the cameras know when your home. Every time i walk by the camera i get a notification. I do alot of work in my front and back yard and i walk past the cameras. Every time i will get a notification. tooooo much.
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Frank
3.0 out of 5 stars Battery life is about 3 weeks
Reviewed in the United States on December 17, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
The camera usually works as it should. I have trouble with loading live view more often than I would like. I have other brands that work flawlessly so I'm not sure why the ring cameras have trouble. My biggest problem is the battery life. It's dead in about 3 weeks. And there aren't an abnormal amount of detections. Not very impressive.
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JB
3.0 out of 5 stars Lots of False Alarms
Reviewed in the United States on January 4, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I purchased 3 of the Ring Stick Up Cam Plug-In HD cameras to go with a Ring Pro door bell, that I installed a year ago. While the door bell works great the Stick Up Cams have a lot of false alarms. Even when there's nothing to trigger them they are always going off. The cameras are easy to install and the video looks great but Ring needs to do something about the numerous false alarms. I have read from other posts that Ring has a firmware problem with this camera. I hope they get this resolved soon. It's about to drive me crazy!
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Amazon Customer
3.0 out of 5 stars Wrong cable!
Reviewed in the United States on April 14, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
The camera is great. Good picture quality, and easy to install, however I received an incompatible outdoor cable. This camera was back ordered, so I wonder if this will be a problem with this particular batch, or is just unique to mine. I'm still trying to figure out how to get Ring or Amazon to respond, but all I've heard so far was to return the camera for credit. I would prefer to keep the camera since it is already installed, so I'll keep trying to get a solution.
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Ty Harden
3.0 out of 5 stars Carefully read about the mounting surface
Reviewed in the United States on April 5, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
This camera works as expected, but there are only two ways to install this device, and on the ceiling, is not one of them. In order to hang it on the ceiling, it has to be hung upside down. The camera works, however you have to turn your phone upside down, to see an upright image. Again, it still works and provides a good image, however I would have purchased differently, if I would have known. The description might have highlighted that, I just didn’t see it.
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Mark D. Webb
3.0 out of 5 stars I regret choosing Ring.
Reviewed in the United States on July 17, 2020
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
It lost one star to inconsiderate design. You can’t flip the image if you ceiling mount the camera without buying extra equipment. It’s pretty lame that you can put night vision on these but you can’t flip the image.
It lost another star because you have to pay $30/yr per device for video storage/sharing unless you select the $100/yr unlimited package.
2.0 out of 5 stars Decent camera, but field of view and range of detection is VERY lacking
Reviewed in the United States on October 30, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
The new camera has a different setup for motion tracking. It doesn't use the boxes, instead it uses an Arc that doesn't even extend to 1/3 the image at MAX setting. It then has 3 zones within the arc that you can turn on or off. My Ring Doorbell senses motion at 4x the distance. and can be customized much more. I'm tempted to return this and just put another doorbell out there for better zone configuration.
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Panama
2.0 out of 5 stars Disappointed Ring customer
Reviewed in the United States on June 1, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Motion detection, WiFi signal and night vision are great, my problem is that I purchased a “PLUG IN” stick up camera that after a while it’s showing a “low battery” message and because of that message, it’s not allowing me to connect to live view. I contacted Ring support and they couldn’t fix the problem and could not understand why it’s giving me a “low battery” message, so their fix is to send me a battery to install in the plug in camera. If the camera is a plug in and should be working properly without the need of a battery, what’s going to happen when the battery goes low, I guess I will have to recharge a battery for a plug in camera. They announce this as a plug in stick up cam, they should have stated that even thou it’s a plug in it’s going to need a battery. I am very disappointed with this purchase, I have other Ring products and they work fine but this one is disappointing, that’s why I give it a 2 star rating
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DaddyDaniel
2.0 out of 5 stars Not ready for Prime Time
Reviewed in the United States on February 8, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I paid an electrician to install this outside on our garage wall, where no electric power was available. But I wasn't about to use a battery powered one that would result in me climbing a ladder to remove the battery, recharge it and then climb the ladder again to reinstall the battery. Long story short, this stick up cam only worked when it wanted to, which most often wasn't when I wanted it to. Said it was connected to my wi-fi, but kept blaming my phone. So...bought a Ring Spot Light cam (cost more) and replaced the Stick Up Cam...it works perfectly, as I would have expected. Also a better application as this area is not lighted at night. Must say Ring Customer Service, most notably, Heather, was outstanding...stuck with me while we tried different things to make the first one work. It didn't, but she is The Bomb.
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Susan Crocker
2.0 out of 5 stars Unreliable
Reviewed in the United States on October 19, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
When you go to check your camera and find it's not connected, it doesn't matter how great the picture quality is or how awesome the other features are. The camera will be connected sometimes for 2 weeks or maybe only a couple of days, and I'll have to be at home to reboot my router because the camera will lose connectivity with the Wi-Fi. The only way to reconnect it is to turn off the router and turn it back on. Very annoying. I don't have to do this for any of my other devices that are connected to my Wi-Fi. Cannot recommend this camera for that reason because it might not be connected at the moment you need it! And I'm not going to buy any kind of booster. My Wi-Fi signal is very strong. Why would this camera be connected just fine for 2 weeks and then suddenly drop-- and then not automatically reconnect? Also, I knew before purchasing that it was not going to connect to 5G. They really need to improve this camera; it's junk if it doesn't stay connected. Can't recommend.
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Techy
2.0 out of 5 stars Really disappointed in this “newer” version
Reviewed in the United States on November 25, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
This is the second stick up camera I’ve purchased and what do you know, they came out with a “newer” version. So far everything seems to be the same except there’s no POIE capability (not really a big issue for me) and there’s NO CEILING MOUNT!! Sure enough I found out that I need to purchase said mount separately as opposed to it coming with the camera. Wouldn’t have been an issue had they been very clear it no longer comes with this mount and that you need to buy one if you want to mount it on the ceiling but now I’m stuck trying to figure out how to make this work before leaving for a work trip...thanks for wasting my time.
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Ralph E.
2.0 out of 5 stars So So - The more I have it the less I like it
Reviewed in the United States on January 3, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Things started out good and we liked the camera, but now after having for about a month it is very frustrating. What good is a security system where the camera stops working for no reason, the system doesn't tell you it isn't work and Ring doesn't know what to do or how to fix. The app shows it as online, my router shows it connected, and if you move in front of it the blue light comes on, but it will not send a notification of movement, will not record and you can't see live view.
For some unknown reason to me and Ring customer support the camera will stop working as it should. On the Ring app is shows online, my router shows it connect and when you move in front of it the blue light comes on as if it has sensed movement and recording, but it isn't. Movement does not trigger notifications, nothing records and it can't go live. This has happened three time in 1 month and there is no way to know it isn't working. How we have figured it out it isn't working is by people coming in the driveway and not getting notifications and can't access the camera on the app, online or with the Echo show. I did work with the Ring customer service for over an hour, they got frustrated because I asked what they were going to do and hung up on me. Never did call back and I wasn't going to go through all of the stupid steps again. Sometimes unplugging and replugging will get it work, but again it is a case where it doesn't work for an unknown amount of time before I do this.
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Carter West
2.0 out of 5 stars Won't buy again
Reviewed in the United States on April 3, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I have two of these. Bought within two months of each other and the same model. However, they are very different from each other with the user interface.
Cons:
- Live view is horrible. Because you are not connecting to your camera directly, rather, connecting to your camera via the internet and then circle back to your camera, often times it simply will not link up. Motion detection alerts you to an activity. By the time you can actually see live, the bad guy has beat to blob and stole your house.
- 30 to 60 seconds of recording time. As I said, two cameras, two months apart and the first one records up to 60 seconds. The newer one only 30 seconds. Either way it's BS because 60 seconds of recording will only prove to the court that a person was caught on your property and no proof that they beat to a blob and stole your house.
- Price. For the first two items, this product is not worth the money.
I cannot recommend this product until they fix the first two issues... make connectivity instant and increase the recording time for as long as there is activity sensed by the camera.
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Lori D
2.0 out of 5 stars Known Issues about connectivity and live view
Reviewed in the United States on May 26, 2020
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
Ring acknowledges these have connectivity issues and fail often trying to do a live view. Just look in the Ring Users forum and you will see it over and over. Our 2 Ring Stick Up Wired cameras are basically worthless since I can't do live view and motion detection is very sparse and random. I drove our cars in front of the camera into the garage and the camera did not sense anything. If I get on a ladder in front of the camera about 2-3 feet away it will detect movement. And yes the settings are correct for maximum distance and as sensitive movement as possible.
I have spent hours resetting the camera, options, etc and even purchased a new Mesh system to see if that helps. It did not. The camera will just not do a live view. I'm currently sitting next to the camera and router. The camera always gets a "streaming error" when trying to do a live view. It is just a flaw in the camera.
The app also report a critically low battery even though these are wired units without a battery. Another issue Ring is aware of but has not corrected. Ring's solution is to insert a battery and see if that works. SMH!
Our Ring 3 Plus doorbell on the other hand works just fine. I was hoping to have a homogeneous set of doorbell and cameras but that does not appear to be an option. I will look to another vendor for a camera solution.
I advise to look elsewhere for outdoor cameras.
These are being returned for the Ring Spotlight Wired camera. It is so much better and a much better build also.
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robert
2.0 out of 5 stars I have the Ring Alarm but would not recommend their cameras.
Reviewed in the United States on May 19, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
First, there was no way of knowing what generation of wired stick up camera I purchased. After I received, I must have Generation 3. Problems with this generation is that it only works with 2.4 WiFi and there is no adjustment for the motion area like I have on the door bell. ( The little handles you can grab to select the exact motion area). I have a Ring alarm system with the ring doorbell and was trying to keep it all the same. I purchased a wired stick up camera. Now even with a WiFi extender the camera response is crap. I get alarms every time a car goes by because I cant adjust the alert area and when I do get an alert, it takes me a minute for the video to process. To connect the lights with the rest of the ring system, you have to buy a bridge. I think they are terrible software designers who can't figure out how to integrate their components to work together so they make the consumer buy extra crap to make it all work. Now they introduce products and take features away on subsequent generations. Normally new generations of products are better than the previous generation. With Ring they seem to be worse. Bridge for the lights to work with the cameras, WiFi extender Chime for the cameral to conect because the receiver in the camera is soo bad. I am stuck with the Alarm but this terrible camera is going back!!!!
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Chris Hernandez
2.0 out of 5 stars You can't invert picture with software?!
Reviewed in the United States on September 1, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Just ordered a few of these cameras. I'll probably be returning all of them. I can not believe ring doesn't allow thier outdoor cameras picture to flip 180 degrees if mounted on overhang or ceiling. Litterly everyone of their competitors does this. It would be like selling a car in 2021 without anti-lock brakes. They're doing this to try to force you to by an otherwise unnecessary accessory. Which is essentially just price gouging and a great way to lose business. These camera all show up upside down for my needs based on how I needed to mount them. Waiting for last one to arrive them all be returning them and buying a competitive solution. This could EASILY be fixed with a software update but ring doesn't want to. Rather nickel and dime their customers into buying specialty mounts.
2.0 out of 5 stars Ring Not so good!
Reviewed in the United States on March 14, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Update on more problems, I have a hard wired camera and does not require a battery but now the camera is asking for me to charge the battery when there is no battery to charge. I contacted customer service they said they're working on it but it's been a few weeks and I still RING cannot fix the problem .
PROBLEM After Problem!!
The quality of the picture it's very grainy. NOT great sound quality AT ALL !! and the ability to communicate back-and-forth with people forget. It's not what they show in the videos, you can hardly hear them and they can hardly hear you what a joke.
I have lowered the sensitivity of the camera and if it's raining I get an alert if a bug flies by I get an alert. I'm not sure if I'm going to keep this camera.
I know it may sound like I'm being picky but it's really not that great, I am sure there's better quality cameras out there.
Also before I got this one stick up camera I ordered the Ring 2 doorbell camera, it fried my doorbell twice I had to replace my doorbell cost me $50 I returned it.
I should've learned my lesson.
Overall save your money and look for a better camera.
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MK Rust
2.0 out of 5 stars Not as good as the indoor model
Reviewed in the United States on March 3, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
We have a indoor Ring stickup camera mounted to the underneath of a cabinet. We rotated the picture so it would not be upside down. Rotation is a function of the software that is included with the download. Then we bought an outdoor Ring stickup camera and our electrician mounted it under the eve of the house. It too was upside down. But the outdoor model, which is way more expensive, does not have the same abilities as the indoor model. There is no rotate function. Instead, you need to find an accessory on line, pay $20, and pay to have the election come back. This costs more than the camera. Ring obviously has the technology because they have it in the cheaper camera. They also know about the problem because they sell a “fix.” Not a good way to do business.
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Dan T
2.0 out of 5 stars This camera is a big disappointment
Reviewed in the United States on October 29, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I should have waited for the reviews to come out instead of pre-ordering but I trusted the Ring would make the new outdoor camera better than the one it was replacing. This camera has no motion zones at all. Just one that you can set the sensitivity but that seems to be a joke. I cannot get it to alert to a person walking up my driveway until they are about 25 feet away but I get notified of cars going by on the street about 60 feet away. Do not buy this camera since having motion zones is the only way to tune a camera to your specific location. Terrible, I either have to send it back or hope ring puts out an update to all zones.
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M. Turner
2.0 out of 5 stars Older Generations Have More Features
Reviewed in the United States on March 31, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I have three RING devices—the doorbell and two floodlights. Like the cams; absolutely hate the app (which is really why most of us have these cameras) because the devs just keep taking away features we like and adding bloat we don't (the forums are proof), updating it almost daily which resets things... arrrg!
The Gen-3 Stick Up camera has been a frustrating experience right out of the box. I can only assume that these are all app-related restrictions, but the plug-in model won't do live view because it says the battery (which you don't need in the plug-in model is low.
The Gen-3 model also doesn't support the Snapshot feature, while older generations do (THAT makes sense...). On the app dashboard, all other cameras show the last 30s snapshot, while the Stick Up camera just shows and icon of a Stick Up camera... arrrg!
I'll most likely return this and either find a Gen-2 or another brand.
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Pelopincho
2.0 out of 5 stars Not great quality. Break easily!
Reviewed in the United States on April 11, 2022
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
I have four of these wired cameras. The last one I purchased would not connect so a replacement was sent. It connected, but after a week it sends a message to recharge the battery…. Which is not existent because it is wired. An hour with tech support and they will again send me a replacement. Although they are making good on replacing cameras, that is not the issue. Why does the camera break so easily! And in addition, the hours spent with tech support. I am not sure these cameras are worth the hype.
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James Madden
2.0 out of 5 stars Ring camera has gone downhill
Reviewed in the United States on June 28, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I have three ring cameras and ordered one of the latest models to round out my system. Well, they went cheap. No longer did they have any other colors, only white. It didn't come with the usual installation kit and parts that are needed to complete an outside installation. The older models came with two different cords, one for an inside mount and one of outside. They also had a screw driver and clips for proper installation. The new model doesn't have these items. I guess they are trying to sell more cameras for a cheaper price and let the buyer purchase the other items as additional costs.
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Doolin Dalton
2.0 out of 5 stars COMPLETE AND UTTER RIPOFF WOUT SUBSCRIPTION
Reviewed in the United States on April 6, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I Bought 3 devices, staggered over 2 months...each time I got a new device I would get another 30 days free video storage. Great...but the day my free storage ended...VIDEO QUALITY DROPPED...connection rate almost 0% (TRY AGAIN LATER it would say and I had never gotten that message)....rendering them mostly useless. This should be illegal! Nowhere does RING tell you Video quality will be lower and NOWHERE do they tell you that without subscribing most of the time you will get a TRY AGAIN LATER......so I went and subscribed AND INSTANTLY the quality was better and no more problems connecting. THIS IS 100% THIEVERY!!
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Estela
2.0 out of 5 stars Does not work property
Reviewed in the United States on September 29, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
No funciona como quisiera hay ciertos momentos que el video se entrecorta tampoco graba por mucho tiempo así que cuando pasa un accidente en ti hogar que quieres ver todo lo sucedido no puedes porque solo graba un máximo de 120 segundos tengo 5 en casa y tampoco la señal es muy buena me siento decepcionada ya que mi carro lo estacionó fuera de casa y otro auto choco el mio y no se grabo nada solo la parte en la que la alarma de mi auto se activa no lo comprem es una persida de dinero si esque ustedes quieren que graba 24/7
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Tou Yang
2.0 out of 5 stars Very poor connection
Reviewed in the United States on December 31, 2020
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
Unless your wifi is right next to it, it is totally worthless. I'm running a Netgear Nighthawk router with an extender near the camera and it is totally worthless. It either captures too much activity(even cars driving by) or it doesn't capture anything at all. Not to mention, live view is a hit or miss due to the connection issue. I don't understand how something that is 20 feet away from a router not work!
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Dennis Krause
2.0 out of 5 stars Will Not Go To Live View
Reviewed in the United States on August 3, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
We did not want to deal with batteries or charging so we purchased the model that you have to plug into a power outlet. The app will record a motion - but will not go to live view. This Camera does not require a battery as it is plugged into the household power, the settings are set to Power Mode "Wired" yet as you can see the app wants me to charge a battery that this model does not require. RING has been contacted twice.. still no resolution.
1.0 out of 5 stars NO POE (Power over Ethernet)!! Gen 2 was better!
Reviewed in the United States on October 25, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Updated review after 24 hours post-installation:
I have to say, I am extremely disappointed with Ring’s new release. I pre-ordered this camera primarily due to the price and I now see why this model is $70 cheaper than the Gen 2 at regular price.
To start, mounting hardware is no longer included. Amazon is now selling a separate kit for mounting (security screws and screwdriver) for $20. To be fair, I feel like if someone is installing these cameras in their home, it’s a good saving to pass on to them.
However, my biggest issue is the build of the Gen 3. Once you plug it in and run through the setup, you can tell that it is inferior to the Gen 2. The field of view in this new camera is a lot smaller as follows:
Gen 3 Stick Up Cam (this model) field of view
110° horizontal, 57° vertical
Versus
Gen 2 Stick Up Cam Wired field of view
150° horizontal, 85° vertical
Therefore, you have less coverage (e.g. if you are trying to see a big back yard) and require multiple cameras. The Gen 2 covered my entire back yard with its near fisheye view. I would require two of these cameras to provide equal coverage.
Motion zones is no longer editable like it was in the previous model. The motion zones is similar to that of the first Gen Ring Doorbell. It is a semi-circle from the bottom of the screen and you can only make the circle bigger (extending motion zone) or smaller (shrinking motion zone). The top half of the screen is completely exposed and cannot be used to detect motion. The Gen 2 allowed me to have different motion zones and allowed me to customized the zones to cover anywhere on the screen I saw fit. This is important as I do not want my patio to be within the motion detection zone since we are relaxing out there quite often.
My issue with the lack of POE as stated in my quick review below stands.
Lastly, the quality of the image, while it is claimed to be 1080p appears to be less of that my Gen 2 with POE. It’s possible that the WiFi signal can be blamed (there is a noticeable lag during live view that I contribute to the WiFi), but the location of my camera is directly beneath my router (~3-5 feet away) therefore cannot be blamed for everything. I have up to 400 mb/s down and 25 mb/s up consistently.
I wish these specs were easily available when the pre-order page was still present. I probably would’ve ordered more Gen 2 than these new Gen 3 had I known. Cost cutting is great and always welcomed, but it should NEVER be at the expense of quality on a once excellent product. Naming this camera as part of the Stick Up line is extremely deceiving since it is so different. I would’ve rather they kept the build and cost the same as Gen 2 since they also released the budget Indoor cam as well.
Original quick review post-unboxing:
I pre-ordered this stick up cam PLUG-IN without the solar power option and received it today. I am extremely disappointed that Amazon/Ring removes the POE input and replaced it with some type of DC plug. I am extremely disappointed and wish I had purchased some more of the second Gen cameras!! Do not buy if you want to use POE.
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Value Consumer
1.0 out of 5 stars Hardware fine, but required subscription for video is not
Reviewed in the United States on October 30, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I would have liked to give this camera a better rating. While set up was made difficult due to the lack of a user manual, the video is excellent. But BEWARE it will cost you at least $30 annually to see your video after the 30-day trial period ends. Without the video, all you get is a notification of motion in the area of the camera. Who needs a camera for that? I would have expected at least some period of time for video retention to see the video and perhaps download it. This is a deal breaker ... you should look for another camera manufacturer.
110 people found this helpful
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R Olson
1.0 out of 5 stars A step down from the previous generation
Reviewed in the United States on December 19, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I have a 2nd generation wired stick up cam. I decided to add a second camera and bought this new version of the stick up cam assuming that there would be some improvements over the older version. Boy was I wrong! The new camera is inferior to the 2nd generation in every way. The mount is a flimsy all plastic thing that can't be mounted overhead and allows for less adjustment than the old model. Instead of a dedicated outdoor power cord, this cam has a dual purpose cord with a connection in the middle that is guaranteed to allow moisture into the cord. The field of view of the camera is much smaller than the 2nd generation model and there's no way to adjust individual motion zones like you can on the 2nd generation. There's no option to set this camera to person only mode either. So if you adjust the motion sensitivity higher you get an alarm for every cat and bunny rabbit that cruises by and if you set the sensitivity lower you can drive a truck into the driveway and the camera doesn't see it. All in all this New version of the stick up cam is one big disappointment. I'd send it back if it wasn't so much trouble to uninstall the thing.
Update: My opinion of this camera hasn't changed but I would like to say that Ring customer service is excellent. After my original review Jason at Ring emailed me and offered to help. He offered to replace my camera with the older version of the stick up cam and I gladly accepted. It's nice to do business with a company that believes in customer satisfaction.
68 people found this helpful
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Amazon Customer
1.0 out of 5 stars Inferior to previous generation, going to send back
Reviewed in the United States on October 26, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I just installed my 3rd Gen Powered Stick Up cam. The motion zones are completely unusable. You can't select where you want to detect other than raising and lowering a half moon area. This means any area above the half moon can't be used to detect movement. I am going to send back.
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R. M. Mayhew
1.0 out of 5 stars Have Purchased 8 Ring Cameras
Reviewed in the United States on January 3, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Here are our Ring cameras that do work quite well:
1. Ring doorbell
2. Ring spotlight cam
3. Ring floodlight cam
4. Ring floodlight cam (we have two of these)
5. Ring stickup cam (old model)
6. Ring stickup cam (old model)
7. Ring stickup cam (new model)
8. Ring stickup cam (new model)
Number 7 and 8 have been problematic. These are the newer styles that are designed to be either battery or wired. Number 7 kept giving a "Battery Low" warning (even though it was plugged in) so I broke down and bought a battery. So far, it's working.
Number 8 wouldn't work at all. I ordered a spotlight cam, plugged it in, and it worked perfectly.
My guess is, the new stickup cams are having problems. I'm very satisfied with all my other Ring cams but these are leaving a lot to be desired. If I could still buy the old model (which was wired only, no battery) I would.
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Rbob TV
1.0 out of 5 stars Waste of Money?????? Still happeing up-to-day
Reviewed in the United States on November 23, 2019
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
I've been searching for almost 3months whats a better security cameras right now in the market and I found this. I taught this one will be the best one because of what it says on the description and reviews. But after having it for less than a month i'm experiencing issues everytime. First, I want to see my house while i'm away doing the Live View. After clicking on it, it always says Reconnect it only works once in a day but i tried million of times every singe day. Second, motion sensor is not working as well as expected. My family already park their car in the driveway and still not record the events and i did not get any notifications on my phone.Third, contact ring support for help for the first time and it works in that day. But the next day i'm experiencing again the Reconnect on Live view. If your buying a security camera find a better one. Im not saying that don't buy this camera, coz maybe the experience will be different on your end. I'm just sharing what issues i'm getting on this devices. Take a note, I always give good reviews for all the devices i'm
buying. But this is my first time i got so frustrated because the devices are not working as expected. Waste of money and time.
17 people found this helpful
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khalil
1.0 out of 5 stars PLEASE DO MORE RESEARCH BEFORE YOU BUY....
Reviewed in the United States on December 21, 2020
Style: Device OnlySize: 2 CamsColor: WhiteConfiguration: Plug-InVerified Purchase
0/10 WORST HOME SECURITY SYSTEM ON THE MARKET, PLEASE DON'T FEED INTO THE BRAND HYPE!!!
Ring is RIDDLED with bugs and lag issues that'll you wont feel the mayor impact of until your return period is up!
For the few months you may think "Oh this isn't too bad, it works" and then later (actually not that much later I've only had it since about August) the problems begin to "set in"... And then so does the regret. I've already had several incidents THIS MONTH where a neighbors car that was parked almost perfectly in view was vandalized and all Ring could pick up was the moment where the person drove off, because the motion sensing is SO DELAYED I bet if you ran or even rode a bike fast enough past a Ring cam one could avoid being detected COMPLETELY...Which is exactly what happened the SECOND time my neighbors car got vandalized... So with that I URGE EVERYONE whose looking into home security...please..DO YOUR RESEARCH..DON'T just settle on the "popular" brand. And as for the company that wants to put out such products as an In-home flying drone security camera, I think the functionality of these BASIC cameras should be WAY better ESPECIALLY since theyve been out for SEVEN YEARS now.....
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RichardS
1.0 out of 5 stars Major Firmware Issues
Reviewed in the United States on May 25, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I finally caved and bought the Plug-In version of the camera. After installation it shows an error message that the battery is critically low and live view is not possible. This is the PLUG-IN version and it does NOT include a battery. Googling the issue you'll find many people with the same problem. Ring gives this as the solution:
"Confirm the device your have is the Stick Up Cam Plug-In, and that the battery is not installed in the device. If you have a battery operated Stick Up Cam, please create a new thread on your concern.
Next, ensure the power source field says power outlet or electrical socket.
Try removing the battery from the Stick Up Cam Plug-In, leaving it out for a minute or two, and then inserting the battery again. While this is a Plug-In device, you can twist the bottom of the compartment to remove and re-insert the battery if applicable."
Note that they ask you to verify it has NO battery. Followed by the advice to remove the battery in the next sentence. Again, this is the plug-in version and it does not include a battery.
I do hope that they will release new firmware for their device, clearly the firmware it updated itself to is not meant for this camera. Unless you're planning on spending more money and getting a battery for your plug-in version I would not recommend buying one at this time.
Update: I decided to buy a battery to see if it resolves the issue w the battery. It didn't. And the battery wont charge up either. Made no difference. On top of that the camera starts recording a few seconds after beginning of motion and sometimes not at all. My kid riding her bike in front of it didn't set it off most of the time. So it's going back to Amazon and I am trying out a different brand. Bummer.
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Customer
1.0 out of 5 stars BIG MISTAKE
Reviewed in the United States on December 14, 2019
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
I spent near $500 for the Ring security system, doorbell camera, and a outside camera. Well, after hours of talking with support they said my device is faulty (as we could not get the light to spin for setting up the wifi). So I have to return that and try a new one. So, I decided to test out my outdoor security camera... this has to work right? WRONG, setup and updates went smoothly with the app saying I have a healthy internet connection. When going to live view however, it just gets stuck on "Activating device". The device is literally right next to my modem/router and base station and my download speed is 239.76 mbps and upload is 12 mbps... so the connection is not the issue. This has been a disaster and a big mistake for switching from Simplisafe. I wanted to use the ring as they had way more options for outdoor cameras.
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Mike
1.0 out of 5 stars Low battery on a plugged in device
Reviewed in the United States on May 23, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
After having device for 4 months it started showing "critical low battery" on the app. This is a constantly plugged in device. I called Ring support and they told me first that they would turn it over to engineering, then told me that they were working on it and tried to give me two options. The first was a "work around" to where I have to treat this device differently than the 3 other Ring products I have while I sit back and wait for them to do something to fix this. The second option was to buy a new battery, to which I explained I would have to climb up on the side of the house to swap a battery that I had no idea was not going to put me back in this same situation 4 months from now. Crappy support answer. I've put in for a warranty replacement, will update after that process runs its course.
1.0 out of 5 stars HUGE SOFTWARE PROBLEM
Reviewed in the United States on May 17, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
Installed cam, and after it did its software update, got message that “battery is critically low”. Interesting, as it is a WIRED cam. Got a hold of support, had me do a reset, which meant had to get ladder back out to go reset it. When it first came up, no live video and after a second reset, got video, but critically low battery message still there. Can only get live view with my iPhone but not with iPad Pro. Deleted and reinstalled app, no joy. Joined a Ring Community thread and found that almost every cam has the same issues. I have been copied in on literally hundreds of emails from user’s experiencing same. This has now been almost 3 weeks and Ring, (an Amazon Company, I think), does not appear to have any ability to fix it, much less issue a statement on their site that acknowledges the problem. I have several other Ring products, and have been very satisfied, however, I won’t be buying any more products or recommend any until they get their act together.
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stan m.
1.0 out of 5 stars Flawed parts
Reviewed in the United States on April 22, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
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I just got these cameras (2 of them) and both cords are defective !!
To use outside, the outside plug won't plug into the other cord.
This is with both camera's.
It's plain to see why, in the pictures.
I spent 20 minutes on the phone with amazon and could not understand a word the girl was saying, because she could not speak nor understand clear english.
So I hung up and called Ring.
Geezzzz, again, a non English speaking female.
I spent over an hour with her, to no avail because of the language bearer.
What is it with these companies these days ?
I have no idea how the camera works because I can't plug them up !!
Now, I have to box the dern things back up and send them back.
I could take a dremel tool and fix them, bit then that would probably void the waranty.
Now I'll have to wait another week or two to try again.
You would think that the QC department would catch stupid stuff like this. Maybe they have none
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Velma C.
1.0 out of 5 stars NOTE: ELECTRICAL PLUG-IN NOT WIRELESS
Reviewed in the United States on September 27, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
We have had wired ADT security outside cameras for years and recently, after someone(s) removed monies and car ownership items from my husbands' truck, we decided to add extra cameras. It is because my son and daughter-in-law raved and showed us their RING cameras' (Day & night clarity, large viewer vantage points and easy installation, we decided to and purchased Ring. The delivery for these cameras were longer than usual for a Prime customer (ordered 9/11-Delivered 9/24) and once received, unpacked and ready to install, on outside of camera boxes, clearly noted is a ORANGE ELECTRIC PLUG; Alerting my son and me that these cameras power source is electric and not like his than are battery powered. Then, we noted the camera unit to have a battery compartment and to question if this unit could be interchangeable (AC/DC). Amazon rep. was contacted and transferred call to a RING rep. I again had to go through the identifying process of name, address, email address and last four numbers of order. Ithen asked about if this style camera units' power source was interchangeable. (1) the RING rep sounded half asleep and I had to repeat my question, twice. (2) She asked my email address again, informing me that she was sending over instructions; Email was not received. She informed me that she was getting error messages...I informed her that I have been receiving emails all morning. She asked I check my Spam box, no Spam activity. (3) She told me that I could go to YOUTUBE and get installation instructions and this is when I realized she was not sending me instructions for power change. I then repeated slowly and emphasized my question. This is when she answered that a battery could not be interchanged with this camera unit. After this "pull my nails out" 30 minutes, I felt exhausted and I made seamless arrangements with an Amazon rep to send back the cameras. Based on the assessment from my son, the RING (battery operated/Outside) camera is great.
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Cyber
1.0 out of 5 stars Trash. Seems like no one knows anything about cameras
Reviewed in the United States on April 13, 2022
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
Yes, I made a mistake by buying into the hype to get these pieces of trash due to the paid youtube reviews, however the biggest issue here isn't the hardware but the software.
Also don't bother having a pet with this camera. Even if it's out or zone and pet detection is on, it will still see a little cat.
The fact that you have to pay for to ring to have any protection is a complete joke because you get no ability to upload to your own cloud or able to put an SD card in. Now I did know you couldn't put an SD card in but it would have been great to have that feature.
My 2nd biggest issue. Anytime the router goes offline for an update the camera will not reconnect at all. Once the gateway router signal gets disturbed in anyway you are left hopless. These cameras SUCK, even with the subscription you HAVE to have. If your router every experiences a power outage (and comes back) or any update the ring cameras will not connect unless you take the battery out and press the orange button. It's ridiculous...
What if I am on vacation and COMCAST gateway router updates every night? Yes some updates don't restart the gateway but some do and that is when you will lose your camera. Unless you are home to push the orange button and wait to connect via your phone which also is a pain in the arse process as well.
Customer service is absolutely awful. They just sit there and read a script of stupid things to say and insult your intelligence. They will ask you if your PHONE IS TURNED ON FOR THE APP. Yes this is a real question lol. I wish I was joking(this actually happened as my response in the ring customer service chat). They also ask if your camera and gateway/router are on...
Now that you been battling these fools left and right and you eventually connect your phone will get confused because phones use internet calling and Samsung makes it complicated, it will not connect to the cameras wifi if it doesn't have internet calling. So you are stuck at round one.
I am a tech guru and it absolutely blows my mind it has so many good reviews. Even a few youtube videos I've seen even say there are much better cameras WITH free cloud and SD but a couple more bucks and slightly unpopular brands you have to track down in stores because Amazon doesn't want a brand to compete with their camera.
It's sad really. I wish in the very least you can get some cloud recording. Like 10 secs? Anything? The camera is 100% useless without paying for the subscription. You can do live view and have it sit on your phone that is about it and it's all it can do. That also brings me to the next thing. The windows version is awful and doesn't stay connected either (like say if you wanted to have live cameras setup on a monitor) the app for that is really bad.
Camera video quality is decent overall for the money so I can't complain there. The mount is pretty easy to so for even the slowest of people.
I had the camera for a year and you are really just better off using it as a Webcam and buying a better product that will let you actually view your motions. I'm not expecting hours and hours and years of free cloud saves but really none at all? Not even 1 sec. Be nice if they gave you like 10mins for free a day for motion alerts and every day it just erases the previous day.
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LonLon
1.0 out of 5 stars NEW UPDATE: WORST CAMERA SYSTEM EVER ....RING NEW FEATURE APP UPDATE RENDERS DETECTION USELESS
Reviewed in the United States on May 5, 2021
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
NEW UPDATE: 09/27/21
I would highly NOT RECOMMEND RING CAMERAS!
After several years of working a Ring home alarm and cameras and dealing with antiquated functions and performance, Ring made a bad system even worst with the latest update.
The latest "smart alert" settings render human detection notification worthless, nada, non-functioning.
while it will detect and alert a solo or a group of people walking by it will not alert you or a person's presence if that individual arrived in a vehicle. If delivery personnel parks in front of your house and proceeds to exit the vehicle and drops off the package at your front door RING camera will read it as a "Motion", not a "Person". this brings me to my dilemma of which I want to be notified if a person enters my yard.
After contacting Ring SEVERAL times with my issue and complaints, I was finally told that there is nothing any customer rep and can do other than resetting the camera and function settings or keep making adjustments. I have to deal with it or hope they make a better system and even told once that they understand if I want to change to another brand even though I pay for the yearly Home security and camera cloud storage. TERRIBLE CUSTOMER SERVICE, would have thought better from an Amazon Brand.
UPDATE:
After multiple calls to customer service of inconsistent detection and not picking up of people movement in the trigger zone and was never able to get it resolved from the sub-par customer service (some were good, most had no clue and read from a script. I was informed by my latest CS rep that their limited algorithm of heat detection has a 16 SECOND WINDOW. that a person needs to be in the circle heat zone for its camera to make a detection. how true this is, I don't know. I personally think it's another BS from ring management to blow off customers.
All in all, save yourself a lot of aggravation and peace of mind and just AVOID Ring products and services at all costs.
You get what you pay for but 10x worst. I have the Home alarm and security cameras and it has been a frustration after frustration nightmare. I chose Ring (which I regret immensely) because of the integration with Alexa and price.
The camera is outdated with useless antiquated functions even though it was their latest and greatest at the time of purchase. I should have know when I first installed the camera and the metal arm support broke like a twig that I made a grave mistake for choosing RING security. From there it just snowballed into problematic issues and poorly designed UI to "read from a script" so-called tech support that arent able to help you at all but always quick to inconvenience you to climb up a ladder and reset your cameras that never solves the issue in the first place. Or sending so-called updated parts that do nothing but waste your time on replacing old junk with new junk.
But the most frustrating part is the UN-RELIABLE, sub-par Ring, and Ring Rapid App. I can write a novel of some of the useless features, or non-functioning service and half-a** attempt to provide a commonsense interface, but it's just not worth it in the end.
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nom de plume
1.0 out of 5 stars product doesn't work. they injection molded the wrong parts!
Reviewed in the United States on April 10, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
See photo. On the left is indoor power adapter. On the right is outdoor power adapter. Note the outdoor adapter lacks a complete notch in the middle. A complete notch is required to connect the adapter to the power supply cable. This means that the outdoor adapter will not connect to the power supply.
This is an injection molding problem, which means it is not limited to me. They are likely shipping thousands/tens of thousands of defective products.
After more than an hour with customer service on the phone, they are supposedly sending me a replacement part. Customer service was unable to reveive photos that would explain the problem. They tried to send me back to Amazon, who then tried to send me to Ring. What a joke given that Ring is owned by Amazon.
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Richard Collette
1.0 out of 5 stars Disappointment - No scheduling, false detections, useless geofencing
Reviewed in the United States on January 22, 2022
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
1. No ability to schedule detection, like "turn on at 12pm, off at 6am"
2. "Person detected" alerts for two pixels of a cat walking by the camera. It doesn't detect people, just motion, any motion.
3. Night vision doesn't work through a window, or even if there is a reflection of a window off to the side view of the camera.
4. Geofencing just sends you a reminder to to turn off away mode rather than actually doing it. It should be "If any of the home occupants is in the zone (cell phone present), turn off the camera during waking hours, else turn on motion detection and alerts."
As a programmer, I can't help but think this product is managed by a bunch of marketing people that have no idea how to make this device useable.
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Chris P
1.0 out of 5 stars Worthless. App crashes all the time, doesn't record what you need, doesn't connect after trial ends.
Reviewed in the United States on July 21, 2020
Style: Device OnlySize: 1 CamColor: WhiteConfiguration: Plug-InVerified Purchase
These are really just terrible. I bought 2 of them(one wired, one wireless) and they're useless. First, the app crashes ALL the time, I've never seen an app this bad. For security purposes, when you get a motion notification you need to be able to connect to the camera and investigate. Yet when you open the app it crashes literally 50% of the time so you miss the event. Ok, but at least it records the event, right? No, what they don't tell you up front is that the camera only records for like 20-30 seconds after motion is detected, even if the motion is still happening. So it'll record the potential intruder approaching, but then it stops recording before they actually do anything. Completely useless, especially because even the corded version doesn't record long either, so battery life is no excuse for this limitation. I assume it's so they can save costs on storing videos on their servers?
But wait, there's more. You get a free trial where the recorded videos are saved on their servers so you can access them. When this trial expires the cameras no longer record videos unless you buy a subscription which is cheap, but even without the subscription you can still get motion alerts and connect to your cameras and see a live picture of what's going on(if the app doesn't crash, which it will). The kicker here is that as soon as my free trial expired, I could no longer to connect to live view either. Every time I try, it tries to load for a second then says "Live View Ended". Once in a while it actually connects. And it's not a wifi signal issue either, the device says the wifi strength is plenty strong, and this only became an issue directly after my free trial expired, so just seems like an attempt to get people to purchase the subscription by making the product totally unusable without it.
Update: I've tried reinstalling one of the cameras from scratch, including a reinstall of the app. Nothing has changed. Then today the other camera's motion zones have stopped functioning. So it's capturing motion even in areas I tell it not to. The area I've told it not to capture motion is a plant blowing in the wind, and even on lower sensitivity settings it triggers the motion sensor all the time. So, 100% unusable now. Just a terrible product.
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customer aa
1.0 out of 5 stars SECURITY RISK! it is missing the most important feature
Reviewed in the United States on December 28, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
When do you need a security camera the most? When you are away, right? If something goes wrong, like the camera loses wifi connection, you usually need to reboot the camera. However, and this is big however, you can not reboot any ring device remotely from the app. Good luck when you are away!
Even if you are home, if you need to reboot your flood cam and it is not connected to a switch, you need to climb to it to reboot (power cycle) it.
Wait! it gets weirder. You can factory reset your Ring products via the app! but you cannot turn off and on them remotely! (if you factory reset them, you need to set them up from scratch. you would need to be nearby for that)
This is the most obvious and needed feature. It is also the most requested feature by the community. However, Ring does not provide that feature in the app.
Stay away from Ring security, it poses a security risk, seriously!
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MovieKamp
1.0 out of 5 stars You cant mount it on the ceiling
Reviewed in the United States on December 12, 2021
Style: Device OnlySize: 1 CamColor: BlackConfiguration: Plug-InVerified Purchase
What a cool little camera. Easy to install. in fact i mounted right to my ceiling. Couple of them around the house. Then i went to set it up, connected right away to the app, updated firmware, and it was ready to rock… or was it?
The image was upside down, i figured on a $99 camera there’d probably be a gyroscope, but whater, ill just find the “rotate image” or “flip image” slider in the app…
This is where all the stars disappear. There is NO WAY - ZERO OPTION - to turn your image 180 degrees. The ring forum? Oh it suggests to buy another mount for ceiling installations. So this is the only option, which is hilarious - buy a over engineered mount that costs an additional $20. Not write 25 lines of code that allow your customers to flip the image in app.
I am so beyond upset. Its been 2 years since people started complaining about not being able to mount this on the ceiling in the forums… and they still havent fixed that.
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